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Integration weekend: Sep 22-24, we've been warned!
August 29, 2023
12:33 pm
friskyib
British Columbia
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My point being. Are we going to accept voice biometrics for verification?

August 30, 2023
1:36 pm
lhsaid
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I'm an Access Credit Union client. I guess I will have two different username/password in this system: one for Access Credit Union and one for Hubert since these two will remain separate, right ?.

August 30, 2023
5:19 pm
BillieBob
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lhsaid said
I'm an Access Credit Union client. I guess I will have two different username/password in this system: one for Access Credit Union and one for Hubert since these two will remain separate, right ?.  

No, you will login as usual to Access Credit Union. Your Hubert accounts will be viewable there. The information below is from Hubert’s website. (The information is covered in the “Note” paragraph.)

Online Banking
Online and mobile banking will be unavailable effective 5:00 p.m. CDT on Friday, September 22, and will come back online in the evening of Sunday, September 24.

After integration weekend, here’s how Hubert members will access online banking from the happysavings.ca website:

Hubert Financial members will be mailed a unique Login ID number for first-time onboarding. At time of first login, you will be prompted to create a new username and password. If you have not received your login ID number by September 20, please reach out to us directly.

Note: If you already use online banking as an Access CU or AcceleRate member, you will continue to sign in as normal with those credentials and your Hubert accounts will be viewable on that login when service returns.

If you are a Sunova CU and Hubert Financial member with a Sunova debit card, that 16-digit number will be used for onboarding instead of a mailed login ID.

August 31, 2023
10:03 am
Yatti420
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Are they rebranding the Sunova branches? No dogs? No cool technology? What a bank should be these days.

September 1, 2023
7:49 am
RetirEd
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I have used telephone and ATM banking since their introduction and continue to do so. They are reasonably secure and I pay attention to scams targeted at them through the news and Canadian Anti-Fraud Centre.

Anything on the internet is a no-no as far as I'm concerned. Not just for its penetrability, but also the vast number of constant attacks against it. I always tell the Financial Institutions I have NO E-mail or text. I also won't use any contact method that would require ME to take the initiative in checking all my Fi contacts every day!

E-mail is not secure and frequently fails due to spam-blocking, blacklisting, server failures or shutdowns and user computer failures. And we all see how often people lose, break or have their phones stolen, as well as getting hacked. Not acceptable.

I place little value on convenience. Frankly, I don't want spending my money to be "frictionless"!

RetirEd

September 6, 2023
11:08 am
billybob
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davidgeorge said
Then how do we transfer large amount of fund out of Hubert? I will move all my fund out by the end of this year since the Hubert's GIC rates are not competitive now.  

I just spoke to them and you need to call them up. A real pain and going backwards. I have moved most of my money out temporarily in case the change over goes wrong. If it's true that you have to call them up for large transactions then I'll probably just move all my money out.

September 6, 2023
1:56 pm
Jim Sherat
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billybob said

I just spoke to them and you need to call them up. A real pain and going backwards. I have moved most of my money out temporarily in case the change over goes wrong. If it's true that you have to call them up for large transactions then I'll probably just move all my money out.  

In today's context, Large Amount = $50K+; a phone call can get that constraint removed for a particular transaction. There is also a 24hr running max of $50K for self serve. After the merger, my understanding is that, at least for awhile, ALL amounts between FIs will require a phone call; however, the CSR I spoke with believes that one of the Top priorities post merger will be to re-establish self serve options for transfers, GIC purchases. etc.

I collapsed my GICs on their last Qtrly anniversary date, and have moved half the funds to my big 5 bank brokerage acct, where you can get 1 and 2 yr GICs at 5.5% [with TDBk, for example] without talking to a person. Not as flexible as Hubert's no hassle cancellation option on 1yr GICs, but if you're confident you can do without those funds for the medium term, ie 1 or 2 yrs, then it's an option.

Rather than pull all my remaining funds, currently sitting at 3.60% in Hubert's HISA, I'll probably buy a another smallish joint GIC for maybe $10K, at their recently increased rate of 5.20%; and will move the rest out this week.
I've enjoyed my time dealing with Hubert, and their first rate Customer Service. So I'll keep an oar in the water, and digest the info post merger, as events unfold, then decide whether to reverse course at some point. Just my 2cents worth.

September 6, 2023
2:12 pm
Rail Baron
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Jim Sherat said

In today's context, Large Amount = $50K+; a phone call can get that constraint removed for a particular transaction. There is also a 24hr running max of $50K for self serve. After the merger, my understanding is that, at least for awhile, ALL amounts between FIs will require a phone call; however, the CSR I spoke with believes that one of the Top priorities post merger will be to re-establish self serve options for transfers, GIC purchases. etc.

I collapsed my GICs on their last Qtrly anniversary date, and have moved half the funds to my big 5 bank brokerage acct, where you can get 1 and 2 yr GICs at 5.5% [with TDBk, for example] without talking to a person. Not as flexible as Hubert's no hassle cancellation option on 1yr GICs, but if you're confident you can do without those funds for the medium term, ie 1 or 2 yrs, then it's an option.

Rather than pull all my remaining funds, currently sitting at 3.60% in Hubert's HISA, I'll probably buy a another smallish joint GIC for maybe $10K, at their recently increased rate of 5.20%; and will move the rest out this week.
I've enjoyed my time dealing with Hubert, and their first rate Customer Service. So I'll keep an oar in the water, and digest the info post merger, as events unfold, then decide whether to reverse course at some point. Just my 2cents worth.  

If I am remembering right, the merger happened one year ago. If they had a year since the merger to prepare for the online system integration, then posing the question of why self-service transfer options were not preserved is fair game.

Why turn online banking into noline banking, and then start working on a retrofit to get back to where they were before the integration?

September 6, 2023
2:34 pm
cgouimet
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Rail Baron said

If I am remembering right, the merger happened one year ago. If they had a year since the merger to prepare for the online system integration, then posing the question of why self-service transfer options were not preserved is fair game.

Why turn online banking into noline banking, and then start working on a retrofit to get back to where they were before the integration?  

I agree! It would have been much better to delay this systems integration until it could be done properly. Perhaps there were significant contract/licensing considerations but this "retro-upgrade" appears to be costing them a lot of deposits.

CGO
September 6, 2023
8:48 pm
toto
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I just started my RRIF at accelerate, The girls will still all be there they said, plus some Hubert staff. Hoping its just as good for customer service with the integration as Ive always stayed for that reason.

September 9, 2023
10:27 am
Norman1
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Jim Sherat said

… After the merger, my understanding is that, at least for awhile, ALL amounts between FIs will require a phone call; however, the CSR I spoke with believes that one of the Top priorities post merger will be to re-establish self serve options for transfers, GIC purchases. etc. …

I called Hubert a few weeks ago. All AFT transfers will require a phone call. But, one will be able to move out up to $10,000 per day using self-serve Interac e-Transfers.

September 9, 2023
3:25 pm
pooreva
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Norman1 said

I called Hubert a few weeks ago. All AFT transfers will require a phone call. But, one will be able to move out up to $10,000 per day using self-serve Interac e-Transfers.  

What is AFT???? Not everybody here is financial expert and some of us still talk Normal English.

You can initiate push/pull of unlimited amount from another bank after integration - as currently.
WHY is such fuss about push/pull from Hubert??? Do you move thousands daily?

September 9, 2023
3:47 pm
Dean
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pooreva said

. . .

What is AFT???? Not everybody here is financial expert and some of us still talk Normal English.

. . .

In 'Normal English'

AFT = Automatic Fund Transfer

And no ... I'm not an expert. sf-smile

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 9, 2023
4:12 pm
Norman1
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AFT = automated funds transfer. That's is the Payments Canada name for those direct deposits and pre-authorized debits, what we call "pushes" and "pulls" here.

Yes, it makes a difference: There's no hold at the receiving end when one pushes funds out from Hubert.

September 9, 2023
6:41 pm
friskyib
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Norman1 said

Jim Sherat said

… After the merger, my understanding is that, at least for awhile, ALL amounts between FIs will require a phone call; however, the CSR I spoke with believes that one of the Top priorities post merger will be to re-establish self serve options for transfers, GIC purchases. etc. …

I called Hubert a few weeks ago. All AFT transfers will require a phone call. But, one will be able to move out up to $10,000 per day using self-serve Interac e-Transfers.  

Does interac etransfer have different rules per FI?

For a Hubert out bound ....
1. It’s free
2. What is the limit per transaction?
3. How many transactions per day?
4. Limit of funds transferred per day?
5. Limit of funds transferred per month?

I certainly hope the lesser of the two systems that Hubert customers are left, will have a push pull upgrade! Would make more sense to leave the cheque option that Accelerate has....and move it to Hubert and leave in place until a push pull is added to the new Hubert system!

It’s all about Access Credit Union.....not the customer!!

It’s going to create a new financial plan for customers, like me, that have an account at both Accelerate and Hubert. And for me....will be less funds at the final version of Hubert. First step....all cash moves to a lower rate at People’s trust “if” the interac etransfer is insufficient.

September 10, 2023
7:19 pm
ExtraSauce
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I'm not too worried about having to call in to transfer funds out. Many institutions always insist on a call when transferring more than their daily max. Call me old school but when moving any money around I like to get a confirmation number and name of the rep for future reference.

None of my local BC credit unions offer the simplicity of push/pull large amounts of funds from accounts let alone without a phone call. My main concerns are keeping the "unlimited Credit Union insurance" to shelter money over CDIC limits and the traditional fast service from Hubert bypassing those annoying 'Press 1 Press 2 Press 3" lengthy phone cues. ... sf-frownTang anyone!

September 11, 2023
10:54 pm
scrooge
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friskyib said

It’s going to create a new financial plan for customers, like me, that have an account at both Accelerate and Hubert.  

Just curious, did you receive the "unique login ID number for first-time onboarding" in the mail yet from Hubert?

I also have accounts at both and I received conflicting info from AcceleRate.

September 12, 2023
7:00 am
cgouimet
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scrooge said

friskyib said

It’s going to create a new financial plan for customers, like me, that have an account at both Accelerate and Hubert.  

Just curious, did you receive the "unique login ID number for first-time onboarding" in the mail yet from Hubert?

I also have accounts at both and I received conflicting info from AcceleRate.  

Apparently, we're to receive out Logon ID's for "onboarding" by Sep 20.

How conflicting?

CGO
September 12, 2023
1:24 pm
scrooge
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cgouimet said

Apparently, we're to receive out Logon ID's for "onboarding" by Sep 20.

How conflicting?  

The email stating that we will receive a Login ID seems to conflict with what is stated on the Accelerate website " If you are already a Hubert Financial member, your accounts will be merged into your AcceleRate online banking profile. You can continue to use the same login and your Hubert Financial account(s) will be visible. "

This left me wondering if I would NOT be sent a online login ID and end up sitting on the phone on HOLD on the 20th Sept, which is apt to be a busy day for them!

Others say they already received the login ID so after seeing your reply today, I asked Hubert about this via the Hubert online contact form and just received this reply:

Hi Scrooge, ... You will not be mailed a unique code. The generic messaging going out is that you will receive a unique code, but because you already have an Accelerate account that will not be necessary. The transferring of accounts is automatically done on our back end, and the code is used solely to setup an online banking profile, which you should already have with Accelerate. You would then use the Accelerate login and see all your Hubert accounts once the integration has occured. Kind regards, Eric, Help HQ Access/Hubert Financial

September 12, 2023
1:41 pm
cgouimet
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scrooge said

The email stating that we will receive a Login ID seems to conflict with what is stated on the Accelerate website " If you are already a Hubert Financial member, your accounts will be merged into your AcceleRate online banking profile. You can continue to use the same login and your Hubert Financial account(s) will be visible. "

This left me wondering if I would NOT be sent a online login ID and end up sitting on the phone on HOLD on the 20th Sept, which is apt to be a busy day for them!

Others say they already received the login ID so after seeing your reply today, I asked Hubert about this via the Hubert online contact form and just received this reply:

Hi Scrooge, ... You will not be mailed a unique code. The generic messaging going out is that you will receive a unique code, but because you already have an Accelerate account that will not be necessary. The transferring of accounts is automatically done on our back end, and the code is used solely to setup an online banking profile, which you should already have with Accelerate. You would then use the Accelerate login and see all your Hubert accounts once the integration has occured. Kind regards, Eric, Help HQ Access/Hubert Financial  

So, Hubert only customers will receive this new ID then?

CGO

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