Integration Clarifications | Hubert Financial | Discussion forum

I read the Integration Weekend thread & decided to start a new thread to set the record straight on some of the issues that were brought up 'cause there's a bit too much noise there that might otherwise prevent those who are interested from adequately tuning into.

Someone mentioned the continued use of the Hubert platform, however, the Hubert acc'ts will be the 1's merging onto the Access platform, as AcceleRate did several yrs ago, which happens to be the same platform Alterna & Oaken switched to in the past year. I preferred the old 1's myself.

Many of you keep referring to having to call-in to initiate transfers. That's not the case. If you read the details carefully, you have to access an online form & submit your transfer instructions. This method is very similar to what I call Motive's 2-day system (pre M2M), whereby you fill out the form min 2 days ahead of your transfer date & someone in the back-office enters it. The difference here is Hubert doesn't specify a 2-day min, HOWEVER, what they do specify is that they have up to 5 days to execute.

Now would be a good time to mention that Hubert's current EFT platform, contrary to most other FI's is NOT totally automated. The FI's who's platform posts "immediate" transfers immediately, i.e. CanTire, EQ, Motive are totally automated, thus when posted are irreversible. Hubert on the other hand, much like Peoples & others I'm sure, despite the transaction entry being very comparable, your transfer instructions, along with everyone else's are compiled, processed then submitted manually by the back-office @ set times daily - Hubert twice & Peoples thrice daily.

Despite y'all thinking that everything you did was between you & their server, in reality, there was still a human element involved, which is why, at least @ Hubert, that I've experienced times when transfers haven't gone thru as requested, which is why I've always avoided transfers out with them...if I want my Hubert money, I pull it out.

At 1st glance this change seems bad for business, but in reality, nothing's really changed on that front. Rather than enter your transfer instructions in a self-serve sort of way, it's more of formal request, but what they'll be doing @ the back-end will be the same, albeit with an add'l human element having to transcribe your instructions.

From my perspective, I found their set-up a bit unreliable & though now not much different, still potentially even less so, but not as bad as y'all might think. What I take greater exception to is the possibility of a transfer NOT being initiated for up to 5 days. Not saying that would happen on a recurring basis, but if they're flooded with requests, the writing's on the wall. Personally, I doubt that I would complete any transfers from within besides internal 1's - that's pretty much the only handy improvement + free etransfers.

The other negative is they're now dropping the bill pmt function from AcceleRate rather than keep it for free for all.

On a final note, I would've preferred them to keep the AcceleRate tag which I thought was ingenious & fit well with Access & drop Hubert which sounds hick, but the directors probably concluded that Hubert has a bigger following, didn't want to have to rebuild with a new name, but with their regressive changes, their following might not be so big.

Maybe everyone should consider lobbying them for some improvement...I'm sure we can all expect a flurry of requests for feedback.