Integration Clarifications | Hubert Financial | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Integration Clarifications
August 18, 2023
4:24 pm
speedwagen
Member
Members
Forum Posts: 65
Member Since:
April 9, 2013
sp_UserOfflineSmall Offline

I read the Integration Weekend thread & decided to start a new thread to set the record straight on some of the issues that were brought up 'cause there's a bit too much noise there that might otherwise prevent those who are interested from adequately tuning into.

Someone mentioned the continued use of the Hubert platform, however, the Hubert acc'ts will be the 1's merging onto the Access platform, as AcceleRate did several yrs ago, which happens to be the same platform Alterna & Oaken switched to in the past year. I preferred the old 1's myself.

Many of you keep referring to having to call-in to initiate transfers. That's not the case. If you read the details carefully, you have to access an online form & submit your transfer instructions. This method is very similar to what I call Motive's 2-day system (pre M2M), whereby you fill out the form min 2 days ahead of your transfer date & someone in the back-office enters it. The difference here is Hubert doesn't specify a 2-day min, HOWEVER, what they do specify is that they have up to 5 days to execute.

Now would be a good time to mention that Hubert's current EFT platform, contrary to most other FI's is NOT totally automated. The FI's who's platform posts "immediate" transfers immediately, i.e. CanTire, EQ, Motive are totally automated, thus when posted are irreversible. Hubert on the other hand, much like Peoples & others I'm sure, despite the transaction entry being very comparable, your transfer instructions, along with everyone else's are compiled, processed then submitted manually by the back-office @ set times daily - Hubert twice & Peoples thrice daily.

Despite y'all thinking that everything you did was between you & their server, in reality, there was still a human element involved, which is why, at least @ Hubert, that I've experienced times when transfers haven't gone thru as requested, which is why I've always avoided transfers out with them...if I want my Hubert money, I pull it out.

At 1st glance this change seems bad for business, but in reality, nothing's really changed on that front. Rather than enter your transfer instructions in a self-serve sort of way, it's more of formal request, but what they'll be doing @ the back-end will be the same, albeit with an add'l human element having to transcribe your instructions.

From my perspective, I found their set-up a bit unreliable & though now not much different, still potentially even less so, but not as bad as y'all might think. What I take greater exception to is the possibility of a transfer NOT being initiated for up to 5 days. Not saying that would happen on a recurring basis, but if they're flooded with requests, the writing's on the wall. Personally, I doubt that I would complete any transfers from within besides internal 1's - that's pretty much the only handy improvement + free etransfers.

The other negative is they're now dropping the bill pmt function from AcceleRate rather than keep it for free for all.

On a final note, I would've preferred them to keep the AcceleRate tag which I thought was ingenious & fit well with Access & drop Hubert which sounds hick, but the directors probably concluded that Hubert has a bigger following, didn't want to have to rebuild with a new name, but with their regressive changes, their following might not be so big.

Maybe everyone should consider lobbying them for some improvement...I'm sure we can all expect a flurry of requests for feedback.

August 18, 2023
7:07 pm
Norman1
Member
Members
Forum Posts: 6862
Member Since:
April 6, 2013
sp_UserOfflineSmall Offline

speedwagen said

Many of you keep referring to having to call-in to initiate transfers. That's not the case. If you read the details carefully, you have to access an online form & submit your transfer instructions. This method is very similar to what I call Motive's 2-day system (pre M2M), whereby you fill out the form min 2 days ahead of your transfer date & someone in the back-office enters it. The difference here is Hubert doesn't specify a 2-day min, HOWEVER, what they do specify is that they have up to 5 days to execute.

The transfer form online is the second way to link your Hubert with another financial institution. I guess they are getting rid of the microdeposits method of creating links at Hubert to external accounts.

The first way is to print the unique direct deposit form for the Hubert account and provide it to the other financial institution to create a link there.

Doesn't sound like the online form is for initiating transfers.

Hubert transfers of funds out to external accounts have been good. Funds have arrived by 6 pm Eastern time and 10 pm of the same day. Some arrive by 10 am the next day. The aligns with the three Payments Canada batch cutoff times of 9:30 am, 4:30 pm, and 9 pm Eastern time.

August 18, 2023
11:07 pm
speedwagen
Member
Members
Forum Posts: 65
Member Since:
April 9, 2013
sp_UserOfflineSmall Offline

No Norm1, the form I'm referring to isn't in place yet - it will be when Hubert migrates to the Access platform.

The linking of external acc'ts will be as you just described, however, the microdeposits will continue as is, but you'll need to call-in for the final verification.

August 19, 2023
9:35 am
archangel
Member
Members
Forum Posts: 23
Member Since:
September 25, 2019
sp_UserOfflineSmall Offline

Thanks for the less noisy post.

August 19, 2023
10:56 am
Norman1
Member
Members
Forum Posts: 6862
Member Since:
April 6, 2013
sp_UserOfflineSmall Offline

Where is this form to transfer mentioned, speedwagen? I'm also not talking about an existing form.

The Integration Weekend page says there will be two ways to link external accounts and no self-serve options to initiate transfers within internet banking:

NewHubert.PNG

August 19, 2023
12:16 pm
cgouimet
Member
Members
Forum Posts: 1481
Member Since:
February 7, 2019
sp_UserOfflineSmall Offline

Norman1 said
Where is this form to transfer mentioned, speedwagen? I'm also not talking about an existing form.

The Integration Weekend page says there will be two ways to link external accounts and no self-serve options to initiate transfers within internet banking:  

You probably know this already but for those who don't, Hubert keep may forms at https://www.happysavings.ca/meet-hubert/forms-agreements/. But some are missing. Well, at least one - the "direct deposit form" to provide to anther FI to set up transfers to/from Hubert. That form is account specific and is available at the account level. At Hubert, select the account you want to link to, then select "Account Details" and look for "Create direct deposit form"

CGO
August 19, 2023
12:24 pm
cgouimet
Member
Members
Forum Posts: 1481
Member Since:
February 7, 2019
sp_UserOfflineSmall Offline

cgouimet said

You probably know this already but for those who don't, Hubert keep may forms at https://www.happysavings.ca/meet-hubert/forms-agreements/. But some are missing. Well, at least one - the "direct deposit form" to provide to anther FI to set up transfers to/from Hubert. That form is account specific and is available at the account level. At Hubert, select the account you want to link to, then select "Account Details" and look for "Create direct deposit form"  

Personally, when linking to Hubert, I go the manual setup route by manually providing the full transit number of the specific account. It's quicker this way if the FI allows it but you could potentially run into the FrugalLady DIL typo issue although all FI's I've done this with test the linkage with micro-deposits that you verify.

CGO
August 19, 2023
5:33 pm
savemoresaveoften
Member
Members
Forum Posts: 2925
Member Since:
March 30, 2017
sp_UserOfflineSmall Offline

To fill in a form and then only able to transfer a small amount ($10k) fail to meet the user requirement of the majority here. It’s a hard pass for me.

August 26, 2023
11:47 am
Norman1
Member
Members
Forum Posts: 6862
Member Since:
April 6, 2013
sp_UserOfflineSmall Offline

speedwagen said
No Norm1, the form I'm referring to isn't in place yet - it will be when Hubert migrates to the Access platform.

I called Hubert this past week. The text on their Integration Weekend page is accurate. There will be no online form in September to request AFT fund transfers out at Hubert.

The Hubert rep confirmed that I will have to call to push funds out if I wished to push out more than $10,000/day allowed for Interac e-transfers. There will be no dollar limit on the call-in push requests because I will be calling in and speaking with a rep.

$10,000/day will be the limit for the self-serve Interac e-Transfers out.

August 26, 2023
5:18 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 4254
Member Since:
December 12, 2009
sp_UserOfflineSmall Offline

While they are retaining existing linked bank accounts, which is good, they are also discontinuing self-serve EFT transfer requests through online banking, which is unfortunate. It's good they're adding free Interac e-Transfers, but they sort of had to given that discontinuation of self-serve EFT requests. (AcceleRate Financial customers are losing cheque clearing after December 2023, too.)

As well, they've also merged with Casera Credit Union, so Casera Financial is already integrated into AcceleRate Financial, which, in turn, will merge into Hubert Financial.

They're also in the process of merging with Carpathia Credit Union, so Ideal Savings is soon to disappear, too.

As expected, it looks like we will end up with:
- Achieva Financial (Cambrian Credit Union), which is still the largest
- Hubert Financial (Access Credit Union)
- Outlook Financial (Assiniboine Credit Union)
- MAXA Financial (Westoba Credit Union) - service fees abound! Likely to disappear eventually, too

All said, I will likely keep the account for the next six to twelve months then close it. There's literally zero point in keeping it.

Cheers,
Doug

Please write your comments in the forum.