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Credit Verify review: beware of misleading claims and automatic charges

Credit score metre

Credit Verify offers a free Canadian credit score and a $1 credit report. We do not recommend using them.

Automatic monthly charges

During the sign-up process, Credit Verify will ask you for your credit card, noting that it is required in order to verify your identity:

Credit Verify: you must supply your credit card to sign up

The main reason for Credit Verify to get your credit card is in order to charge your credit card a monthly fee (currently $29.95) after 7 days. Compare this against similar Canadian services such as Borrowell, which do not require you to supply your credit card information. You cannot cancel your Credit Verify account online or via email.

You will find a “Cancel” button in the online interface, but it will only lead to a message telling you to send a snail mail or to call them. Their mailing address was previously a US virtual mail service in California, and is now a co-working space in Squamish, BC. If you call their number to cancel, you will be subject to a hold that could be somewhere between 20 minutes and a few hours. You will then be subject to a spiel on the merits of the service, including the ability to correct errors in your credit report, and the reward that they give you each month. However, you will be able to cancel your account.

Credit Verify will not refund a charge they have already made on your credit card.

$25 “reward” each month

Credit Verify advertises the following as a feature of your account:

“You’ll receive $25 in Reward Dollars EACH month you’re a Credit Verify Premium member. Use your rewards however you’d like. Save on popular brands like Kate Spade, Michael Kors, Nike, Lacoste, or Under Armour. Get access to great local deals at the salon, dry-cleaning, car washes, movie tickets or golfing. Or you can save at popular restaurants like TGI Friday’s, Dunkin’ Donuts, McDonald’s, Subway and thousands more.”

The monthly $25 reward they promote is no better than coupons you might get for free in the mail.

Credit Verify free drink coupon

For example, buy a sandwich and drink and get another sandwich and drink free. Or, get a free drink if you purchase a burger, except you had to use your reward to get the coupon in the first place — and you still have to purchase the burger. We tested some hotel bookings through their travel discounts area, and found their prices to be more expensive than booking through the hotel’s own website.

Professional web presence?

Credit Verify is owned by a US company Credique LLC, whose mailing address is the same virtual mail service that used to be posted on Credit Verify’s website.

There are several typos on Credit Verify’s website, which have been there for months:

Credit Verify: typo for the word 'retrieve'

Credit Verify: typo for the word 'restaurant'

It is also telling that the social media icons in the footer of their website do not have links attached to them.

Other reviews

Be careful if you read a positive review of Credit Verify — scrutinize whether you can tell if the reviewer has actually used the service or is an affiliate of the service (and thus has affiliate links in their review).

Here are some links to other reviews of Credit Verify:

Beyond the rate: Applying for overdraft protection at Tangerine Bank

Overdraft protection at Tangerine

If you’ve ever been hit with an NSF (non-sufficient funds) fee, you know that it’s costly and inconvenient. With overdraft or coverdraft protection, you can avoid such fees, often for free. Here’s how to set up overdraft protection at Tangerine Bank.

You get charged an NSF fee if there is a debit against your account (such as someone cashing a cheque you wrote) and you do not have enough money in your account to cover the debit. By default, your account is not allowed to be “overdrawn” — in other words, it cannot have a negative balance. Tangerine’s NSF fee is $40. Not only are you charged the fee, but your cheque bounces and you’ll have to re-do the transaction (such as issuing a new cheque) when you have enough money in your account again. You might also get charged another fee by the recipient to cover their inconvenience.

Overdraft protection allows your account to go into a negative balance (up to a certain limit). At Tangerine, you must apply to have this protection enabled. Overdraft protection at Tangerine is free if you do not use it at all, or when you use it, if you transfer enough money into the account by 9:00pm Pacific time / 12:00am Eastern time on the night that your account is overdrawn. Otherwise, it costs $5 in each month that you use it (no matter how many times you use it in a month), plus 19% annual interest until the overdraft amount is paid back. Tangerine will e-mail you whenever you’ve overdrawn your account.

Setting up overdraft protection at Tangerine Bank

First, in your online interface, click the “Overdraft” link on your chequing account:

Step 1: Click the Overdraft link

Then, click the “Apply” button:

Step 2: Click the Apply button

Then, agree to the terms:

Step 3: Agree to the terms

Finally, fill in the application form, which asks for your employment information as well as other personal information:

Step 4a: Enter your employment information

Step 4b: Enter more personal finance information

In some cases, you’re done and are approved immediately. Note that it does a credit bureau check and you might get denied.

How to avoid overdraft fees

If you have enough money in your Tangerine savings account, you can simply transfer the money instantly to the chequing account the same day that an overdraft occurs. Otherwise, if you have enough money elsewhere, consider sending yourself an Interac e-Transfer from another financial institution, since the money transfers close to instantly, allowing for what is usually less than a 30 minute delay between when you send the Interac e-Transfer and when you receive an e-mail or phone link to deposit the money. Many financial institutions offer free Interac e-Transfers on no-fee accounts, including Alterna Bank, EQ Bank, and Motive Financial. (Credit to forum user Adam1 for the idea!)

Not a client of Tangerine Bank? Other financial institutions offer similar overdraft features, including “coverdraft” from Alterna Bank, which triggers an automatic, internal transfer of money between your Alterna Bank accounts whenever one of them is overdrawn.

2019 Canadian personal income tax filing survey results

The results are in! For almost 3 weeks in April 2019, HighInterestSavings.ca ran an online survey of how 201 people file their personal income taxes in Canada.

Have you filed your taxes yet?

15% of respondents wait until the last week in April to file their taxes. 1.5% file in February, while another 1.5% file in May or June. Naturally, the bulk of people file in March (36%) or April (61%). You are average if you file on April 4, whereas the median is roughly the same on April 5.

Who files your taxes?

81% of respondents do their taxes themselves, and of that number, 68% of them believe their tax return is “simple”. 14% of respondents use a tax professional, and of them, 41% rate their tax return as “simple” while the other 59% rate their tax return as “complex”. If you have a family member who does your taxes for free, count yourself as the lucky 4%, or feel guilty that you’re not the 1/201 respondents who said they pay a family member.

How much do you pay to do your taxes?

48% of respondents pay nothing at all, either to someone else or for software. People who pay someone else average $275, although this drops to just under $100 for a self-rated “simple” return. If people pay for software, including donations, the average cost is $26.50.

Software: the Big 4

For those who do their own taxes, 8% of people either eschew software altogether or use only spreadsheets. For the 92% of people who do use software, the vast majority of them (92% of the 92%) use one of StudioTax, TurboTax, SimpleTax, or UFile. The full breakdown of software from our survey is as follows:

  • StudioTax: 27.7%
  • TurboTax: 25.2%
  • SimpleTax: 20.6%
  • UFile: 18.1%
  • GenuTax: 2.6%
  • H&R Block: 1.9%
  • FutureTax: 0.6%
  • myTaxExpress: 0.6%
  • ImpôtExpert: 0.6%
  • TaxFreeway: 0.6%
  • ProFile: 0.6%
  • TaxTron: 0.6%

What are some key features in personal income tax return software? 57% of respondents mentioned that ease of use is important, and to 44% of respondents, free or low cost is important. 15% say they use a given piece of software simply of habit, 5% mention NETFILE as a reason for their choice, and 4% cite security as a key feature.

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