Alterna Bank profile, discussions, and reviews

Website: https://www.alternabank.ca
Headquarters: Ottawa, Ontario
Parent company: Alterna Savings
Credit union? No
Available to Quebec residents? Yes
Founded in: 2000

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Latest discussions about Alterna Bank -- view all

Forum/Topic Started Last post Posts

Alterna Bank

Alterna Holds HISA Funds 5 Days

July 17, 2017
2:36 pm by
Nehpets
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July 21, 2017
1:05 pm by
Loonie
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4

Alterna Bank

Unable to transfer fund out

June 3, 2017
3:48 am by
xup6.yc
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June 7, 2017
3:23 pm by
Loonie
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22

Alterna Bank

Rate different than table

April 28, 2017
6:08 am by
Heddie
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May 18, 2017
10:17 am by
meghan88
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15

Alterna Bank

Me to Me Transfer Out and Fees

May 6, 2017
8:29 am by
exxczyk
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May 9, 2017
4:44 pm by
Cranston
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10

Alterna Bank

$250,000 limit on eSavings sccounts opened May 1, 2017 or after

May 5, 2017
6:18 am by
Norman1
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May 6, 2017
6:16 pm by
JustMe2016
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14

7 Reviews »

  1. Customer service: Rated 4 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: Not banked very long, only a few weeks.

    Why do you bank with them?: High interest rate on savings

    What do you like about this bank / credit union?: They have high interest rates

    What could be improved about this bank / credit union?: Need to have ability to transfer funds electronically directly through other financial institutions instead of going through e transfers.

    General comments: Other on line financial institutions can transfer seamlessly between each other without incurring e transfer fees. Wish Alterna would do that.

    Review by Herb — April 15, 2016 @ 12:08 pm

  2. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: No thanks

    Why do you bank with them?: No way

    What do you like about this bank / credit union?: Nothing at all. Dangerous

    What could be improved about this bank / credit union?: Close doors

    General comments: This bank is dishonest. Watch out. Do not deposit your money. Won't get it back. They take it and you have little or no access to it.

    Review by Louise — August 25, 2016 @ 7:08 pm

  3. Customer service: Rated 5 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: 1 month

    Why do you bank with them?: high interest account

    What do you like about this bank / credit union?: no fees, high interest account

    What could be improved about this bank / credit union?: Mobile app

    General comments: n/a

    Review by Spazz — September 29, 2016 @ 3:01 pm

  4. Customer service: Rated 1 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: not able to open account

    Why do you bank with them?: would like to but they don't seem to want my money

    What do you like about this bank / credit union?: interest rates

    What could be improved about this bank / credit union?: setting up an account process. I applied for a savings account on line. They sent me an email telling me to send them a cheque so they could link the account, so I did. They kept sending me emails requesting a cheque and one day I got a letter back from them with my cheque (and no account set up). Not sure I want to bank with an institution that doesn't even know how to set up an account.

    General comments: At first I was blaming Canada post but obviously they got my cheque. I had even put the REF number for my application on the cheque.

    Review by Steven — February 11, 2017 @ 12:17 pm

  5. Customer service: Rated 3 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 4 months

    Why do you bank with them?: high interest rate

    What do you like about this bank / credit union?: high interest rate

    What could be improved about this bank / credit union?: better online interface

    General comments: laid back bank

    Review by lou — April 9, 2017 @ 4:06 pm

  6. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Almost 40 years (they were once the government employee credit union based in Ottawa) About 20 years in Toronto, starting with Metro Credit Union before the merger.

    Why do you bank with them?: They are NOT a big bank. I prefer credit unions.

    What do you like about this bank / credit union?: Friendly, welcoming, great service.

    What could be improved about this bank / credit union?: They meet all of my needs so I can't think of anything.

    General comments: I left a big bank and moved everything to Alterna years ago. I've never regretted it.

    Review by Julie Biddle — July 15, 2017 @ 2:37 pm

  7. Customer service: Rated 5 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: 1 year

    Why do you bank with them?: high interest rate, close to a physical location

    What do you like about this bank / credit union?: Very high interest rate. Customer service in-branch has been very helpful, even though I've only ever had an online account. I had to set up the account completely online and through email, but the branch was able to give me and my wife our debit cards and have been very helpful.

    What could be improved about this bank / credit union?: Customer service on the phone and in branch were very helpful, but not at all knowledgable about the online banking products. I had to direct them to their own website to convince them there was an e-savings account offering 1.9% interest.

    General comments: worth the trouble of moving some money to get that sweet, sweet interest rate.

    Review by Matthew — July 21, 2017 @ 6:54 am

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