Alterna Bank profile, discussions, and reviews

Website: https://www.alternabank.ca
Headquarters: Ottawa, Ontario
Parent company: Alterna Savings
Credit union? No
Available to Quebec residents? Yes
Founded in: 2000

Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.

Latest discussions about Alterna Bank -- view all

Forum/Topic Started Last post Posts

Alterna Bank

Rate different than table

April 28, 2017
6:08 am by
Heddie
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April 29, 2017
1:23 pm by
Nehpets
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5

Alterna Bank

Alterna: Reservations about Service & Fees

April 15, 2017
4:32 pm by
Nehpets
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April 20, 2017
5:28 pm by
threeoakwest
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25

Alterna Bank

180-day USD term deposit at AlternaBank, 0.9%, limited time

April 4, 2017
12:48 am by
Loonie
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April 16, 2017
11:52 am by
Spanky
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2

Alterna Bank

Alterna doesn't accept power of attorneys

April 12, 2017
9:57 am by
christinad
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April 14, 2017
6:52 pm by
Cranston
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15

Alterna Bank

External Link (Tangerine Saving)

March 22, 2017
11:20 pm by
xup6.yc
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March 26, 2017
8:29 pm by
Doug
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8

5 Reviews »

  1. Customer service: Rated 4 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: Not banked very long, only a few weeks.

    Why do you bank with them?: High interest rate on savings

    What do you like about this bank / credit union?: They have high interest rates

    What could be improved about this bank / credit union?: Need to have ability to transfer funds electronically directly through other financial institutions instead of going through e transfers.

    General comments: Other on line financial institutions can transfer seamlessly between each other without incurring e transfer fees. Wish Alterna would do that.

    Review by Herb — April 15, 2016 @ 12:08 pm

  2. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: No thanks

    Why do you bank with them?: No way

    What do you like about this bank / credit union?: Nothing at all. Dangerous

    What could be improved about this bank / credit union?: Close doors

    General comments: This bank is dishonest. Watch out. Do not deposit your money. Won't get it back. They take it and you have little or no access to it.

    Review by Louise — August 25, 2016 @ 7:08 pm

  3. Customer service: Rated 5 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: 1 month

    Why do you bank with them?: high interest account

    What do you like about this bank / credit union?: no fees, high interest account

    What could be improved about this bank / credit union?: Mobile app

    General comments: n/a

    Review by Spazz — September 29, 2016 @ 3:01 pm

  4. Customer service: Rated 1 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: not able to open account

    Why do you bank with them?: would like to but they don't seem to want my money

    What do you like about this bank / credit union?: interest rates

    What could be improved about this bank / credit union?: setting up an account process. I applied for a savings account on line. They sent me an email telling me to send them a cheque so they could link the account, so I did. They kept sending me emails requesting a cheque and one day I got a letter back from them with my cheque (and no account set up). Not sure I want to bank with an institution that doesn't even know how to set up an account.

    General comments: At first I was blaming Canada post but obviously they got my cheque. I had even put the REF number for my application on the cheque.

    Review by Steven — February 11, 2017 @ 12:17 pm

  5. Customer service: Rated 3 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 4 months

    Why do you bank with them?: high interest rate

    What do you like about this bank / credit union?: high interest rate

    What could be improved about this bank / credit union?: better online interface

    General comments: laid back bank

    Review by lou — April 9, 2017 @ 4:06 pm

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