Tangerine Bank (formerly ING Direct) profile, discussions, and reviews

Website: https://www.tangerine.ca
Headquarters: Toronto, Ontario
Parent company: Scotiabank
Credit union? No
Available to Quebec residents? Yes
Founded in: 1997

Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.

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Latest discussions about Tangerine Bank (formerly ING Direct) -- view all

Forum/Topic Started Last post Posts

Tangerine Bank (formerly ING Direct)

TANG: Deception & Bad Service

December 7, 2018
2:07 pm by
Nehpets
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December 9, 2018
1:50 pm by
Londonguy
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18

Tangerine Bank (formerly ING Direct)

Tangerine New Customer Promo starts today: 3% for 182 days until April 30/19

October 26, 2018
5:46 pm by
Ed
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November 28, 2018
11:24 am by
Nehpets
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11

Tangerine Bank (formerly ING Direct)

Tangerine 3.25% 1 yr GIC

November 27, 2018
8:52 pm by
drahcira
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November 28, 2018
7:32 am by
thisusernameforlease
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4

Tangerine Bank (formerly ING Direct)

The Art of Interest.

November 13, 2018
8:10 am by
Kidd
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November 13, 2018
5:06 pm by
Loonie
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3

Tangerine Bank (formerly ING Direct)

Offers from Tangerine

November 5, 2018
5:49 pm by
tbone
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November 5, 2018
8:38 pm by
hotmony
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3

35 Reviews »

  1. Customer service: Rated 4 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Over 8 years

    Why do you bank with them?: Their rates are better than the major banks, and they don't charge fees.

    What do you like about this bank / credit union?: Their online interface is really good. They make it really easy to bank with them, with a good chequing account and a straightforward process to create a joint account.

    What could be improved about this bank / credit union?: Their rates need to become competitive again.

    General comments: ING Direct could still come out on top. But over the past several years, their rates have been surpassed by other financial institutions by quite a large amount. If there was a small gap, it would be worth it to stay with ING Direct. But the gap has widened to the extent that, combined with its acquisition by Scotiabank, I don't see a reason to stay with ING anymore. I also do not appreciate the fact that they have had arguably "bait and switch" TFSA rates for the past 3 years, hiking it at the beginning of the year beyond what could be attributed to normal rate changes and dropping it thereafter.

    Review by Peter — November 13, 2012 @ 5:33 pm

  2. Customer service:

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: A few years

    Why do you bank with them?: No fees & better interest rates than most banks.

    What do you like about this bank / credit union?: No fees & better interest rates than most banks.

    What could be improved about this bank / credit union?: Better communication with customers. I didn't realize that I could use any EXCHANGE network abms to take out cash if I needed to. To this day I have no idea how to change the PIN on my card either. Thus, I have never used my debit card. I just take money out of my account with CIBC because at least I know what machines I can use and how to change my PIN.

    General comments: ING has a lot of good features, but if you are a customer who needs to be able to ask questions and talk to someone in person, it is probably not the place for you.

    Review by M — November 18, 2012 @ 7:51 am

  3. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: 2003 - I believe it was around then CIBCs business arm had BizSmart (or some such name). It was good, actually too good for the business owner so they folded.

    Why do you bank with them?: In order to earn SOME interest whereas my business account at RBC costs fees!!!

    What do you like about this bank / credit union?: Not much anymore. In 2007 they dropped the rate in their BISA. I contacted (actually got a response from the president) but it's the same old story ... we want your money!!! BUT we won't pay cause we've been absorbed by ScotiaBank.

    What could be improved about this bank / credit union?: Too late. It's broke and won't be fixed. I do not agree with their philosophy of paying lower rates to a business (example GIC) versus a GIC held personally. I've found a way around this but there are other financial institutions paying better rates.

    General comments: I've played this game of chasing higher rates for over 25 years and it will never change. Do your research and try to stay ahead of their tricks. It's all luck in the end.

    Review by ValueTime — August 19, 2013 @ 7:41 am

  4. Customer service: Rated 3 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Only two months.

    Why do you bank with them?: The thought of fee free banking appealed to me, they also offered incentives to join.

    What do you like about this bank / credit union?: Actually? Not much, they are exactly the opposite of what they advertise. You cannot effectively replace your main bank (CIBC) with ING. They place holds on deposits for a lot longer than most other banks, they promise sign up bonuses and then don't deliver, and tell you things as fact then won't back those facts up.

    What could be improved about this bank / credit union?: EVRYTHING! From their customer service, their "facts", following national banking rules,the archaic look of both their website and apps.

    General comments: Unfortunately I won't be staying with this company anymore. While they offer fee less banking the riddle your account with rules to making banking with them very difficult. At this point the also have out right lied to me.

    Review by Witvulco — December 31, 2013 @ 12:14 pm

  5. Customer service: Rated 3 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: 1 mois

    Why do you bank with them?: Par recommandation

    What do you like about this bank / credit union?: Fiable

    What could be improved about this bank / credit union?: Flexibiliter

    General comments: Fiable

    Review by olivier ryan — April 23, 2014 @ 9:15 am

  6. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: For a few months now.

    Why do you bank with them?: No Fees!

    What do you like about this bank / credit union?: Good customer service, cool bonuses.

    What could be improved about this bank / credit union?: I wish there were more ABMs near my house.

    General comments:

    Review by JR — June 16, 2014 @ 11:59 am

  7. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: 7 years

    Why do you bank with them?: No fees and pays interest

    What do you like about this bank / credit union?: No fees, easy to transfer money to people.

    What could be improved about this bank / credit union?: Bigger network of ABMs

    General comments: Generally it is easy and convenient to manage your money and pay bills.

    Review by dan h — June 26, 2014 @ 6:03 am

  8. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Since 1999

    Why do you bank with them?: Lived the way they operate

    What do you like about this bank / credit union?: Services, Friendly Customer Service, Whoops Protection

    What could be improved about this bank / credit union?: Free Cheques to match Presidents Choice Financial they offer the first 50 for free then charge 12.50 for the next order of 50. Stay with the exchange network to be able to use credit union and National Bank Atm's. They are dropping the agreement with Exchange Network going with Scotia Atm's problem is I live in a rural area that only has a credit Union Atm the Scotiabank in town does not have a ATM.

    General comments: Hope Scotia does not keep lowering Interest rates and offers that ING was great in offer to customers. Would of been nice to consult Customers about the name change offer a prize as a GIC to customers for coming up with a better name than Tangerine that they paid a Agency to come up with. Many do not take the name as serious or professional have even had Scotia staff make comments that they could of come up with a better name like ING Canada or Canada Direct etc but a fruit?

    Review by Patrick R — August 7, 2014 @ 4:46 pm

  9. Customer service: Rated 4 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: Since 2008

    Why do you bank with them?: Their no fee chequing account is perfect.

    What do you like about this bank / credit union?: It's online experience.

    What could be improved about this bank / credit union?: Competitive interest rates.

    General comments: I like their promotions but move my money when they finish.

    Review by Grahame — August 17, 2014 @ 10:40 am

  10. Customer service:

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 6 months

    Why do you bank with them?: Interest rates on savings account

    What do you like about this bank / credit union?: E-banking platform is fine, good rates on savings accounts

    What could be improved about this bank / credit union?: The iPhone / iPad apps are with limited features (when logging in you see a warning if you have received a mail, meaning you need to connect to the web to read that mail)

    General comments: Good, simple and clear

    Review by Guillaume — September 16, 2014 @ 8:11 pm

  11. Customer service:

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: Over 5 years

    Why do you bank with them?: Past tense... they HAD the best interest rates.

    What do you like about this bank / credit union?: Very easy user interface, transfers and paperless.

    What could be improved about this bank / credit union?: Interest rates. ING Direct was competitive, interesting and well above the average. Tangerine is nothing more than Scotiabank branded in orange.

    General comments: Since the acquisition by Scotiabank, their rates have plummeted to bare minimums to keep them in line with the other big banks. Shop around, you'll fine much better rates elsewhere, Tangerine is no longer "save your money", its "we're greedy please give us your money".

    Review by Minshull — October 5, 2014 @ 7:38 am

  12. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 10 years

    Why do you bank with them?: Initially, low rates

    What do you like about this bank / credit union?: Bad, getting worse

    What could be improved about this bank / credit union?: Pretty much every facet of the bank!

    General comments: ING was great! I loved it. But since the takeover by ING, every single reason of why I joined ING in the first place is either getting taken away, negated or ruined. What I used to love about ING is slowly deteriorating and making this bank a hassle to do anything with which is becoming more than it's worth.

    Review by Marcin — November 25, 2014 @ 11:13 am

  13. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: One year

    Why do you bank with them?: Initially interest rates were very good as well as incentive money to open accounts but now it is the convenience and ease of use.

    What do you like about this bank / credit union?: Easy to use. Low or no fees. Have called for help twice and customer service was friendly and helpful.

    What could be improved about this bank / credit union?: Interest rates

    General comments: I am much happier with the daily banking services at Tangerine than I was at the brick and mortar banks. I also have not received that annoying annual request message that I received from traditional banks trying to capture my RRSP and investment business. I had to invest an hour or two of my working hours to listen to the representative tell me that if they work very hard and moved my money to their porfolios, I would make exactly the same amount of money.

    Review by Allen Atwell — December 10, 2014 @ 4:43 pm

  14. Customer service: Rated 1 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Since April 2011.

    Why do you bank with them?: High interest rates but they have since lowered their rates.

    What do you like about this bank / credit union?: I like the User interface.

    What could be improved about this bank / credit union?: Interest rates not comparable with other Credit Unions and they have cut down the rate on my Tfsa from 2% to 1.35%. Outsourced call centers to India which pressure you make a deposit in their thick accent. Fees have risen in recent years.

    General comments: Transferring Tangerine account to people trust Tfsa.

    Review by julianvolesky — December 24, 2014 @ 7:42 pm

  15. Customer service: Rated 2 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: been with them for over 8 years

    Why do you bank with them?: started banking with them because of the higher interest rates and 'no fee'

    What do you like about this bank / credit union?: liking this bank less and less since BNS took it over

    What could be improved about this bank / credit union?: interest rates could be higher and the time it takes to transfer registered accounts should be less. It took me a month to transfer my TFSA account.

    General comments: Nothing separates Tangerine from the rest of the large banks. Their interest rates are lack luster compared to some of their competitors. They are no different than the Big 5 and I will be reducing the amount of deposits I have with Tangerine.

    Review by Jason C — December 29, 2014 @ 6:10 am

  16. Customer service: Rated 3 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 5 years

    Why do you bank with them?: Their interest rates at the time were at 3% which drew me into banking with them.

    What do you like about this bank / credit union?: Its interface is nice and its very straight forward in terms of navigating.

    What could be improved about this bank / credit union?: The interest rates on the TFSA and savings accounts.

    General comments: When I saw that Tangerine had lowered their interest rates once again, (it is at an abysmal 1.05% as of February 3rd) I have decided that I am done with this bank. Tangerine (Scotiabank) sneakily lowered it during the TFSA promotional rate. They use to be great when it was called ING, now its like any other of 5 big banks of Canada. Thanks Scotiabank...

    Review by Chris — February 5, 2015 @ 6:16 pm

  17. Customer service: Rated 4 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 5 Years

    Why do you bank with them?: Low to no Fee Banking, "friends" referals

    What do you like about this bank / credit union?: Its easy to deal with them

    What could be improved about this bank / credit union?: I would like them to offer more product, more investment option other than the 4 mutual funds.

    General comments: Good bank so far, really satisfied with them.

    Review by Jeremy — February 27, 2015 @ 12:22 am

  18. Customer service: Rated 4 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

    How long have you banked with them?: 2 years

    Why do you bank with them?: started for the interest rate and online convenience but now that interest rate is so low I am leaving

    What do you like about this bank / credit union?: easy online access

    What could be improved about this bank / credit union?: interest rate!

    General comments: N/A

    Review by H — June 20, 2015 @ 8:45 am

  19. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 3 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: over 10 years

    Why do you bank with them?: fees at other banks, previous good service

    What do you like about this bank / credit union?: previous good service

    What could be improved about this bank / credit union?: service and ability to use bank accounts set up

    General comments: I change my address and then my accounts are frozen for more than 2 months. I had to beg from friends to get money when I had over $50,000 in TAngerine (Scotiabank) formerly a good bank ING. Right now after 8 months I have access to one of my two accounts. Tangerine even appeared at the time not to be in compliance with the bank act but there is no mechanizism for dealing with this. as there is no penalties on the bank. What one has here is a Goliath crushing David with government help.

    Review by David Moir — July 8, 2015 @ 6:19 am

  20. Customer service: Rated 1 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 2007

    Why do you bank with them?: High interest savings account

    What do you like about this bank / credit union?: Rates are higher than bank

    What could be improved about this bank / credit union?: 'Service! Account opened and not all paper was sent to us. When we needed to access funds, account was frozen pending documents. Went into cafe (inconvenient) and 2 days later, still have not processed paperwork. We cannot access our money! So frustrated. Evening staff on phone cannot help us. Once rectified,we are transferring money elsewhere.

    General comments: Need improvements to process. ING was great but Tangerine is not meeting client needs.

    Review by P Barnes — August 6, 2015 @ 12:08 am

  21. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

    How long have you banked with them?: 8 years

    Why do you bank with them?: They used to be a good place to bank not any more

    What do you like about this bank / credit union?: not much any more

    What could be improved about this bank / credit union?: give a fair interest on accounts

    General comments: since scotia bought ING they have destroyed what was a fair and good place to do banking. They are so greedy

    Review by paul williams — August 20, 2015 @ 5:25 pm

  22. Customer service:

    Account features:

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: Since 1997. Going on 18 years.

    Why do you bank with them?: Really easy to do transactions and get info online. Just got new credit card, was easy to select pin and activate online. Being Deaf I don't like using phone activation. The new credit card even has section online showing pending transactions right away.

    What do you like about this bank / credit union?: Great customer service

    What could be improved about this bank / credit union?: Consistency of rates, please

    General comments: Good to deal with

    Review by Jim Willis — November 30, 2015 @ 11:52 pm

  23. Customer service: Rated 1 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: Eighteen months

    Why do you bank with them?: I like the convenience of online banking

    What do you like about this bank / credit union?: Transactions are updated more timely that traditional banks.

    What could be improved about this bank / credit union?: The communication to resolve banking issues timely. For example, I relocated and attempted to effect this change online. For whatever reason my account was frozen pending verification of the address change. After sending two faxes and an email, no one in "Tangerine" can definitively tell me if any of the documentation received satisfies the organization's requirements. Meanwhile, for the past five working days I do not have access to any of the accounts of my wife and or myself. This is abysmal customer service.

    General comments: Overall the banking experience with "Tangerine" has been good. However, this five day ordeal (that is still unresolved)has eroded the accumulated goodwill, to the point that it is now in overdraft.

    Review by Irwin Lynch — December 11, 2015 @ 8:35 pm

  24. Customer service: Rated 1 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Few weeks

    Why do you bank with them?: To compare with President's Choice

    What do you like about this bank / credit union?: Convenient web site.

    What could be improved about this bank / credit union?: Unfair penalties and hidden fees

    General comments: BEWARE!!! Having been a long-time President’s Choice client, I decided to give Tangerine a try to see how well it compared. Initially, I had no problem. As a physically handicapped person, I make use of the cell phone deposit system. Occasionally, the image is not clear enough and I get an immediate note to re-submit which is no problem. My last deposit was accepted and I received an email to confirm that the amount was in my account. My online balance showed this too. I immediately used some of the funds. Next day, I received an email to say that the image was not clear enough and the full amount of the cheque was deducted from my balance. I was now in arrears and a penalty of $25 was imposed. It is transparently clear what is happening – it is a quick and easy way for Bank to make an “error”then charge me for its mistake and so make money at my expense. So this is a warning – stay away from Tangerine! They are not to be trusted. Use Presidents’s Choice. I have not had a problem in 15 years!

    Review by Norman Archer — December 29, 2015 @ 11:45 am

  25. Customer service: Rated 1 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Back to the ING days

    Why do you bank with them?: Don"t any more

    What do you like about this bank / credit union?: Service and interaction is terable

    What could be improved about this bank / credit union?: get rid of the Asian call centre, give the employees some better training

    General comments: Improvements on the management side

    Review by Dale Leiske — January 31, 2016 @ 7:04 pm

  26. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 3 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: 1 month

    Why do you bank with them?: I though it would be better the other banks,

    What do you like about this bank / credit union?: No monthly fee

    What could be improved about this bank / credit union?: The customer service

    General comments: The people from customer service, the supervisors mostly, don't wanna help you over the phone.

    Review by Stanley — March 21, 2016 @ 7:05 pm

  27. Customer service: Rated 5 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Since 2001.

    Why do you bank with them?: Excellent 24-hour telephone service, almost never an error or misunderstanding, sometimes good interest

    What do you like about this bank / credit union?: 24-hour telephone service, few fees, good statements mailed

    What could be improved about this bank / credit union?: stop playing interest games! Allow non-online banking for savings accounts. The 3-5 week time to transfer RRSP and TFSA deposits is completely unacceptable - and they pay no interest during that time!

    General comments: They've been all downhill since BNS took over... they used to give everyone the same good interest rate regardless of deposit size or activity. They used to have no fees other than default penalties.

    Review by RetirEd — March 23, 2016 @ 9:35 am

  28. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: 3 Months

    Why do you bank with them?: High Interest Rate (Promotional 6months is 3X their regular interest rates)

    What do you like about this bank / credit union?: Very nice user interface on both web and mobile app

    What could be improved about this bank / credit union?: Compared to Scotiabank (which is their parent company), they have long holds on deposits and transfers.

    General comments: Great bank if you want to short-term "sit" your money in a high interest savings account without the constraints of a GIC.

    Review by Eddie — April 7, 2016 @ 9:48 am

  29. Customer service: Rated 1 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 3 Years

    Why do you bank with them?: I used to get fantastic service, high interest rates and easy access to my funds when it was ING but now that it's "Tangerine" or soon to be "Orange" it's the complete opposite

    What do you like about this bank / credit union?: I like that there are options so that I can get out of this nightmare of a financial institution

    What could be improved about this bank / credit union?: Where to start? Customer service is rude, unhelpful and consistently have to call to correct issues. I receive multiple answers to the same question contradicting the way things work in profiles and accounts. Careless customer service agents make errors and don't care very much that you close accounts. They're just doing a job and not worried about the consequences of poor service and lack of assisting.

    General comments: You have a choice. Choose something else. Don't pick a bank that holds your money and makes it impossible to get the right information so that you can access it. If anything, use them for their high interest savings and leave your daily banking to an established major brand that actually has a branch you can speak to someone.

    Review by Go Elswhere — August 13, 2016 @ 2:15 am

  30. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: one month

    Why do you bank with them?: not sure

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: Have answers when a customer asks

    General comments: Extremely poor customer service with a security team that is impossible to communicate with

    Review by Graham Borley — March 9, 2017 @ 10:36 am

  31. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 10 years

    Why do you bank with them?: Because before they were bought by Scotia they were amazing, now they are horrid

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: I deposited a cheque for 9000 ( a disbursement from my company ) and they have held it for 10 days!!! I have called in numerous times and gotten no help. The money has been out of the companies bank account for 9 days.

    General comments: Worst Bank Ever!!!

    Review by Jill Latondress — September 20, 2017 @ 12:14 pm

  32. Customer service: Rated 1 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 10yrs

    Why do you bank with them?: Was ING now anither faceless money grabbing big bank

    What do you like about this bank / credit union?: 0

    What could be improved about this bank / credit union?: Contact access

    General comments: I am travelling in Mexico, they locked my acct and now to resolve I have to get a new pin BUT their system, as I was calling, would not accept my change. I cant access my money!!!

    Review by Tangerine — December 18, 2017 @ 4:55 am

  33. Customer service: Rated 1 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees: Rated 3 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Just under a year.

    Why do you bank with them?: I am about to cancel my account. Originally to save up money for projects and vacation.

    What do you like about this bank / credit union?: I don't.

    What could be improved about this bank / credit union?: Much better customer service

    General comments: I opened an account hoping to use it to save some cash for project and vacations. I had a couple of deposits from e-transfers and they decided to hold it for what they called variance of information. Initially they held my whole account ($3000). Once I called and had to talk to 3 people they released the money previous to the e-transfers. The transfers were for $200 each and inside of Canada. Money transferred to me from friends for other legitimate banking institutions. No red flags should have come up. Their security department was increasingly useless and could give me no real reason for this hold and even after a month they still hold it. In fact they even told me they didn't have to be nice to me since they are not customer service. I would never recommend this company to hold on to my dirty dishes never mind money. This new era of full digital banks like Tangerine has more authority and can do as they please with your money. if they feel like a random audit then your money is frozen until they determine they will let it go. At this stage the bank (i use the term loosely) is telling they can keep my money till the end of May 2018 then they have to release it. If your thinking about banking with them run away screaming as they will exploit your money for there ends but they are not really there for you.

    Review by Craig Richardson — January 2, 2018 @ 1:01 pm

  34. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 7 years

    Why do you bank with them?: Saving

    What do you like about this bank / credit union?: Nothing

    What could be improved about this bank / credit union?: Keep you're promises when it comes to client offers

    General comments: They don't charge fees, which is fine, but their service is horrible. They offer you programs but when you enroll, they don't fulfill there part and don't communicate why they don't do it. I am pulling my savings out of there and moving it to another bank, and I'd never recommend them to anyone. If you are thinking of opening an account with them, stop don't do it.

    Review by John De Farias — March 25, 2018 @ 7:47 am

  35. Customer service: Rated 4 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: Since 2012

    Why do you bank with them?: Initially I switched to Tangerine because I was seriously upset with Scotiabank service at my branch. Ironically, Tang later became a Scotia subsidiary. Tangerine is my main internet bank: I keep most of my funds with it and link my accounts from other banks to Tangerine for EFT. I find fees low or none and services good enough not to look for some other bank to switch to. I do open accounts at other banks when they offer very attractive promo rates, but I always come back with my money to Tangerine when those promo rates end.

    What do you like about this bank / credit union?: Whoever did process flow for banking activities at Tangerine deserves praise. Everything can be done through their Web site and very conveniently. Other banks might do one or two things better, but I haven't found a bank that will do all things well. Examples: 1)I just bought 1 year RRSP GIC at a different Internet bank. I see it in my account on their web site, but not maturity date, not interest. To change maturity options on that GIC I will have to phone that bank customer service. With Tang, I can do all that from their Web site. 2) Same Internet bank, to transfer money from RRSP Savings account to Savings I will have to print and fill a form from their web site and mail it (!!??) to their main office in downtown Toronto. I also have RRSP Savings account at one of top 5 Canadian banks. I just found that to move money from RRSP Savings account to regular checking account I will have to visit branch in person. With Tangerine, I can move money from RRSP Savings to non-registered Savings account through their Web site as I pleased. 3) At different Internet bank, to link an external bank account for EFT I have to mail void check by regular mail to their head office and wait for that request to be processed. No checkbook - no luck. With Tangerine, I can enter all info on theri Web site, which works even for linking bank accounts from banks that do not offer checkbooks. 4) An Internet bank (other than Tangerine) just offered very attractive promo interest on their Savings account. I enrolled, but I can't see on their web site if my enrollment was successfull. Finally, a week later I've got email confirmation. Their Web site has no way to reflect this promo. I enrolled in promo interest offer with Tangerine - everything is there under Account Details: when promo rate was applied, when will promo period be over. Of course, I also like the fact they offer no-fee checking account. I like them offering same rates for RRSP, TFSA and non-registered savings accounts and GICs. That is honest and fair approach. Some other banks assume, for some reason, that if I trusted them with my RRSP funds, they could offer me much worse interest rates on those. The big bank I am moving my RRSP money from currently offers RRSP Savings account with the rate 12 times smaller than their regular Savings account. No, I am not making it up. Tangerine introduced cashback credit card and I like it, too. Some other cards these days might offer higher cashback %%, but with Tangerine it is no annual fee card and cashback automatically deposited to my Savings account monthly. Even if it is $1. I have cashback credit card from another bank, to redeem there I have to earn at least $25 in cashback.

    What could be improved about this bank / credit union?: I wish they would offer free Interac e-transfers. If not unlimited, at least first 5-10 monthly. They are very behind with that comparing to other banks. I also wish they would allow to link more than three external bank accounts for EFT.

    General comments: If you want services of Internet bank where you can do all regular banking activites through their Web site, where you have access to all information on your accounts, GICs, etc. - consider Tangerine.

    Review by Alexandre — November 12, 2018 @ 7:49 am

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