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Neo Financial
March 31, 2021
2:14 pm
Doug
British Columbia, Canada
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Peter said
I think that Neo Financial can be added to the chart now.  

I strongly oppose adding it to the chart under the name "Neo Financial" as Neo Financial is not a regulated bank or credit union and does not hold client assets. This would go against our more than a decade of established practices and inclusion criteria. It is not much different than a deposit broker. Rather, it could be added a separately named product/savings account of Concentra Bank.

Cheers,
Doug

April 2, 2021
8:02 am
portfoliostrat
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Maybe it just me, but I think Neo should be included in some way.
The highinterestsavings.ca website is very useful for quick comparisons to decide where $100,000 blocks should be placed. Specific forum details regarding; web tools, ease of use, account setup, customer service, etc, are very useful. This is some of the best information available today, much appreciated!
Excluding Neo’s HISA, will cause some to miss out on one of the top yielding possibilities. I use Neo, my experience so far has been good.

April 2, 2021
9:16 am
Ed
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portfoliostrat said
Excluding Neo’s HISA, will cause some to miss out on one of the top yielding possibilities. I use Neo, my experience so far has been good.  

Agreed. Not having Neo Savings on the HISA chart is doing a disservice to members of this forum who follow it not only to select the best overall rate but also to choose where and how to spread their savings. My experience using the Neo Financial app has also been good, so far. The Customer Service is fast and efficient, as well.

May 13, 2021
1:22 pm
Adam1
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The savings rate is going down to 1.3% on May 17! sf-surprised

Currently at 1.55%

Adam

May 13, 2021
2:49 pm
LK
British Columbia, Canada
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That didn't last long. And remember that your account is with Concentra, and that "Neo Financial" is just the provider of the app/tech that supports the account, even though Concentra misleadingly named the account the "Neo Savings Account" (after the tech host of the app / infrastructure, presumably). sf-laugh

May 14, 2021
10:58 pm
Loonie
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The whole idea of giving so much financial and personal info to a tech company is just not on for me,, no matter what the rate.

June 15, 2021
7:54 am
Bud
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What's the savings difference between Neo and Concentra why would someone with a Con. account want Neo as well? Con is still paying the higher rate I believe

June 15, 2021
11:12 am
LK
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Bud said
What's the savings difference between Neo and Concentra why would someone with a Con. account want Neo as well? Con is still paying the higher rate I believe  

Concentra Bank (in its own name) doesn't seem to have a savings account or HISA listed on its site. I can only find mention of GICs. Currently 1.3% across the board from 1-3 years.
https://www.concentra.ca/Documents/direct_rates.pdf

Concentra's variable rate deposit is 0.15%.

The Neo Savings Account, provided by Concentra Bank with CDIC insurance through Concentra Bank, is also at 1.3%.
https://www.neofinancial.com/high-interest-savings-account

"The Neo Savings account is provided by Concentra Bank, a CDIC member institution, and is eligible for CDIC deposit protection. Deposits held in Neo Savings accounts are combined with eligible deposits held at Concentra Bank, for up to $100,000 of deposit protection, per category, per depositor."

June 15, 2021
12:52 pm
Vatox
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There are no Neo Savings accounts! It’s a platform to hold Concentra savings accounts. Neo would have to be a registered financial institution to hold savings accounts.

June 15, 2021
1:29 pm
Alexandre
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Vatox said
There are no Neo Savings accounts! It’s a platform to hold Concentra savings accounts.

I am guessing, before putting statement "The Neo Savings account is provided by Concentra Bank," both parties, Concentra and Neo, ran it through their legal departments.
I do not expect much from Neo Financial in that respect, but Concentra should have good lawyers on their team who vetted it.

June 15, 2021
3:33 pm
LK
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Vatox said
There are no Neo Savings accounts! It’s a platform to hold Concentra savings accounts. Neo would have to be a registered financial institution to hold savings accounts.  

There is a "Neo Savings Account" -- in name only. Concentra chose to brand the name of a savings accounts provided by Concentra the same name as the technology company hosting the app (Neo).

On some levels this is a variation of the CIBC / Simplii arrangement.
* CIBC has a trade-name for 'Simplii'. Simplii is not a separate legal entity from CIBC; it is a division of CIBC. There is a Simplii savings account, that is provided by CIBC, accessed through a website that is branded 'Simplii'. Simplii is not a FI; its not anything from a trade-name; legally it is part of CIBC. Simplii savings accounts are provided by CIBC, and funds are CDIC insured with other CIBC funds.
* Concentra and Neo have a contractual relationship. Neo is a separate legal entity from Concentra. There is a Neo savings account, that is provided by Concentra, accessed through a website (and app) that is branded "Neo". Neo is not a FI, but is it a legal entity. The Neo savings account is provided by Concentra, and funds are CDIC insured with other Concentra funds.

June 15, 2021
4:12 pm
Vatox
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How is the brand name “Neo Savings”, if the HISA Chart says the brand I s “Neo Financial”? I agree that the account is in fact called Neo Savings. It’s the reference to Neo Financial that is misleading. When I said no Neo Savings I meant that Neo Financial isn’t the entity holding your funds. The Chart looks as if Neo Financial is holding your funds in a Neo Savings account.

July 1, 2021
4:22 pm
lhsaid
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I've issued a withdrawal request from an external account to Neo, two days later, they rejected it !!! I tried to talk them, no way !, I emailed them. Two days later they responded:
"The reason the withdrawal was rejected is that there is a limit of $30,000 per transfer. However, you can make multiple transfers per day as long as they don't exceed $30,000. "
Went to the app to see these limits and coudn't find any.
This is first time I see limits on coming requests. I usually see limits on outgoing requests.
Has anyone seen this with any other FI ?

July 1, 2021
4:52 pm
HermanH
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I believe that EQ also has similar limits for requests originating from within their platform.

I have had no problem pushing or pulling larger amounts into / from my EQ accounts from outside banks.

July 1, 2021
5:04 pm
lhsaid
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HermanH said
I believe that EQ also has similar limits for requests originating from within their platform.

I have had no problem pushing or pulling larger amounts into / from my EQ accounts from outside banks.  

Many FI have limits on requests originating from them. What seems odd with Neo is limits on incoming withdrawal requests ! Hope they don't have limits on incoming deposit requests.

July 1, 2021
6:30 pm
HermanH
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Sorry, I misread your previous question.
Yes, it is quite surprising to see an external withdrawal request with limitations.

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