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No More Sunday Support
May 30, 2023
5:39 am
Briguy
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March 17, 2018
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RetirEd said
Briguy: Does Wealthsimple even have telephone service? The recent CBC profile on them seemed to be saying not.

RetirEd  

I haven't had to actually use Wealthsimple customer service but they appear to have chat support on the app from 8 am- 8 pm Mon-Fri and on Holidays from 9-5.
If you are a Premium or Generation client, it's recommended to use the app to get the priority support.

Phone support is at 1-855-255-9038
Monday-Friday: 8am - 8pm (ET)
Saturday & Sunday: 9am - 5pm (ET)

It's kind of strange that the priority support isn't available for the 100,000 dollars plus clients on the weekends, but I would imagine that response time would be quick since markets are closed.

May 30, 2023
7:05 am
Pewter
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May 11, 2023
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We don't even list Peoples Bank and Peoples Trust in the comparison chart.

Are you meaning to say they aren't listed SEPARATELY? They certainly are listed, but they are the same institution under two names just for CDIC coverage. Or am I looking at the wrong "comparison chart"?

They are both listed although Peoples Bank is listed as an * and refers to same rates as Peoples Trust. Last time I checked and asked, Peoples Bank only has non registered products.

December 11, 2023
9:59 am
Gordo
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December 11, 2023
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Maybe I missed it, but, there has been very little info on change of services, and I hope its only temporary..aside from the hours / schedule, I have discovered...

#1 no self serve for starting a new GIC
#2 no more self serve transfer in / out to external financial institution
#3 external transfers in/out via Interac Email are limited, and have limits that are not documented on website
#4 the bill payment function seems the allow setting up a transaction, but I'm told by a Hubert agent that this function is blocked for Hubert accounts ( not documented )
#5 Hubert is falling behind in interest rates...

I used to be a happy camper, but since the merger, less so. Wondering what changes are being made to bring the shine back ?

Gord

December 11, 2023
10:26 am
Dean
Valhalla Mountains, British Columbia
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January 12, 2019
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.
Welcome to 'The Club', Gordo ⬆ sf-smile

Over the next year, Access will most likely put much of Humpty Dumpty (Hubert) back together again. But I don't think any of us here expect Hubert to Ever be restored to it's Original Shine.

The Good Ol' Hubert that we liked so much, is most likely gone forever.

*&^%$# Happens sf-confused

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

December 11, 2023
12:47 pm
monitor
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November 22, 2023
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Hello,
Gordo and Dean,

Please note, the discussion form used for this information is located in
"Integration weekend: Sep 22-24, we've been warned!"
You will find numerous comments there, that may be of interest to you.

Cheers
monitor

December 13, 2023
8:59 am
serendipity
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October 30, 2023
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As long a registered funds, transfer outs remain free, I’m happy.

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