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No More Sunday Support
May 24, 2023
7:00 am
cgouimet
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ertyu said

Shrug, showing Mon-Fri on contact page for me, and Sat until June 25 on Chat popup for me. Also the chat link on the contact page goes to an old invalid link.  

I checked again. Still showing Saturdays and all links OK with or without logging in ...

You might try clearing the cache in your browser and try again ...

CGO
May 24, 2023
8:50 am
ertyu
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And just got the email announcement:

Dear member,

We are letting you know that effective June 25, 2023, Hubert Financial will be closed on Saturdays.

Our team is here to help Monday to Friday, 8:30 am to 6:00 pm CST.

May 24, 2023
9:21 am
pooreva
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ertyu said
And just got the email announcement:

Dear member,
We are letting you know that effective June 25, 2023, Hubert Financial will be closed on Saturdays.

Our team is here to help Monday to Friday, 8:30 am to 6:00 pm CST.

  

This is getting worse and worse!!!!!!

May 24, 2023
9:31 am
cgouimet
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pooreva said

This is getting worse and worse!!!!!!  

Yep ... Got that too 30 minutes ago. And their Contact Us page has been updated ...

CGO
May 24, 2023
9:40 am
AltaRed
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Expect less and less hours of live customer service. Net interest margins are under pressure and costs of all forms, including wages, are going up. I expect the judgement call includes how busy CSRs are on the weekends and if they are not at 80% utilization or so (just a WAG on my part), it is time to cut back.

Surely being open 8:30am to 6pm M-F CST is plenty good enough, especially for CST/EST/AST time zones. It gives one time after work to call in.

Would you rather not get 2-5bp more on your savings than pay a bunch of CSRs on call/standby to take calls?

May 24, 2023
9:52 am
cgouimet
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AltaRed said
Expect less and less hours of live customer service. Net interest margins are under pressure and costs of all forms, including wages, are going up. I expect the judgement call includes how busy CSRs are on the weekends and if they are not at 80% utilization or so (just a WAG on my part), it is time to cut back.

Surely being open 8:30am to 6pm M-F CST is plenty good enough, especially for CST/EST/AST time zones. It gives one time after work to call in.

Would you rather not get 2-5bp more on your savings than pay a bunch of CSRs on call/standby to take calls?  

My only calls to Hubert have been to close/flip quarterly GIC'S. So, maybe once/month at most. Judging from the fact that my wait time has never exceeded 15 seconds, I suspect their utilization hasn't been high.

CGO
May 24, 2023
10:03 am
Dean
Valhalla Mountains, British Columbia
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.
I'm with AltaRed (Post #45), on this one.

Having access to Hubert CSR's 47.5 hours a week, is 'More' than enough.

Hubert (Access) is just being prudent here ... can't blame them for that.

Surely we got Bigger Fish to Fry ❗

My Two Nickels,

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

May 24, 2023
12:56 pm
pooreva
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AltaRed said
Expect less and less hours of live customer service.

We are slowly going toward 'ideal' company - only ONE person - CEO - will be live employee - everything else will be AI.
Grocery stores and similar will have small drones assigned to you as you enter the premises and will follow you through the store monitoring your behaviour and thus 'helping' you select 'right' product. Deluxe drone models will have taser attachment to 'better' control your behaviour... Enjoy the future...

May 24, 2023
1:35 pm
Dean
Valhalla Mountains, British Columbia
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.
Just remember, PoorEva . . .

Waaay back in the 1950's & early 60's the Pundits were predicting that
Everyone would have a Flying Car in their garage, by the year 2000.

Flash Forward to 2023, an' we still ain't got there yet. Let's cross our fingers it'll happen by 2050, eh! sf-laugh

Predicting the future can sometimes be a 'Beach'. sf-wink

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

May 24, 2023
1:54 pm
AltaRed
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When it comes to financial services, especially transactional services, efficiency should be near the top of the list, i.e. as automatic as possible. The ideal would be no humans but we probably cannot get there completely. Re-direct the human services to value added services as in 'teaching a man to fish'.

I have tentative high hopes for Open Banking where our digital ID (if that becomes the methodology) would allow us to move from FI to FI with just clicks of a mouse. The hoops we all have to go through now to open and close accounts at FIs is so Jurassic in nature. We should be able to go to any FI we want and use our Digital ID to open a new account and move funds in almost real time.

May 24, 2023
2:26 pm
Loonie
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Nothing has improved at Hubert; only decreased service.

May 24, 2023
2:38 pm
Briguy
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Loonie said
Nothing has improved at Hubert; only decreased service.  

It's all very cyclical. If more money leaves Hubert due to decreased service or decreased rates they will have to survey us and then incentivize us to return. It's unfortunate that some FIs are more reactive than proactive. Case in point, Alterna Bank recently started surveying its members, my guess being that they have lost alot of their business due to low HISA rates and lack of innovation.

May 24, 2023
9:14 pm
Loonie
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It may be cyclical, but, on the other hand, they didn't shut down weekend service before the merger.
It does seem to be true though that the rates are on relatively short cycles and responsive to demand.

Honestly, i don't know how AlternaBank manages to stay open!

May 26, 2023
9:40 am
RetirEd
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We don't have flying cars, but we do have spy cars that monitor us, report to the manufacturer, obey police commands, void our warranties if we don't pay through the nose at "authorized dealers" and have the capability to show us ads while we drive. (Just not activated yet.)

Customer surveys are, often as not, either sales tools or attempts to find out what abuse we'd accept. Remember when Pay-TV came in and they sent cable subscribers surveys asking what we'd be willing to pay extra for?

Who were the idiots who didn't say, "NOTHING"?
RetirEd

RetirEd

May 28, 2023
10:57 am
Pewter
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For some reason I cannot upload pics here.

Never the less.

As OF June 25 2023 they dropped Saturday as well.

New hours Monday - Friday 8:30am - 6 pm CST.

At least:

They do answer with a real person quite quickly.
They still have the SAME decent people to talk to. **

**Can't say the same for Accelerate as the country style is gone, Debbie and Desiree have disappeared (perhaps into other areas in Access CU). And new run of the mill employees and supervisor (Bree) (all starchy) is what they now have. Not sure if Accelerate understands for as little contact that most of us have with them.....it's real easy to turn off a customer.

May 28, 2023
11:01 am
Pewter
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Loonie said
Nothing has improved at Hubert; only decreased service.  

Perhaps decrease hours of service.

But service....I had some fantastic service with Brandon when I was dealing with my mandatory RIF payment.

They still have good service.

May 28, 2023
11:03 am
Briguy
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I seem to get Kaylie about half the time when I call Hubert, who is great. I've also phoned Manulife Bank and EQ lately, and gotten good support really quickly.

The worse support I've ever gotten has to be Scotiabank ITrade brokerage, where you need the patience of Job to get through. I have never called WealthSimple brokerage, maybe someone here can comment if they answer the phone quickly.

May 28, 2023
11:03 am
Pewter
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Briguy said

It's all very cyclical. If more money leaves Hubert due to decreased service or decreased rates they will have to survey us and then incentivize us to return. It's unfortunate that some FIs are more reactive than proactive. Case in point, Alterna Bank recently started surveying its members, my guess being that they have lost alot of their business due to low HISA rates and lack of innovation.  

But with Access at the reins....will they still do surveys?

May 28, 2023
11:08 am
Briguy
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Pewter said

But with Access at the reins....will they still do surveys?  

Access had really good customer service when I called them a couple of years ago, so I expect Access to be on top of this, fingers crossed.

May 28, 2023
11:16 am
Doug
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Loonie said
It may be cyclical, but, on the other hand, they didn't shut down weekend service before the merger.
It does seem to be true though that the rates are on relatively short cycles and responsive to demand.

Honestly, i don't know how AlternaBank manages to stay open!  

They have scale and a more geographically concentrated branch network. 🙂

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