DUCA 01Mar2018 to 31May2018 @3.15% | Page 2 | DUCA Credit Union | Discussion forum

rfdm4g4g9 said:

1. If your Equifax verification went on without any hitch, when you applied.
2. If the check you uploaded has your name pre-printed on it - and the image of the upload is all clear.

You wouldn't & shouldn't have any problems & things should be set up fast.

Agreed that problems with either of those issues would be a major hiccup.

FWIW the CIBC mobile banking app gives me free Equifax scores updated quarterly -- it currently says my Equifax score is 812 and I haven't done anything lately to impact it, so I think I'm good there. For the initial deposit I used a free Simplii cheque with my pre-printed name and address on it. For mobile banking I have a high-end phone camera that works great -- I just looked at these two images again and they're fine.

Like you said, a bottleneck might arise if they use a snail mail verification step in the account opening process. I hope not, but I can't do much about it.

DUCA told me that I have to call them to move fund to EARN MORE PARK ACCOUNT.

Just an update FYI re: my DUCA account opening experience if anyone cares.

I just got off the phone from asking DUCA what happened to my application -- thought I'd better call because today I became aware that other people (on a different website than here) who had applied later than me were reporting that they already had their accounts open and even their money deposited -- whereas I still haven't received any mail/email acknowledgement from DUCA since I completed their online application last Friday.

It was a long wait on the phone, but eventually a rep told me (1) that they are very busy because of the promotion (2) that they supposedly have a priority queue system for opening new accounts on a 'first come first served' basis, and (3) that they would open my account today and also send me my welcome information email so that I can fund it ASAP.

He couldn't explain under their priority queue system how someone who had applied after me had managed to already get on board and have their funds in place. It's not a real big deal to me, but it is a bit of a PO since obviously their queue system is easily hopped, and in this case it's going to push my funding date into next week. Perhaps I should have whined sooner, as I suspect that's probably how the other new accounts received their expedited treatment.

Anyway, now we'll see if things happen as promised. Not feeling the love yet...

tcharger67-

FWIW I magically got my email about 4:30pm after my 3 o'clockish phone call, perhaps confirming the squeaky wheel theory. So now I'm good to go, subject to gating rules at the remitting institutions. As for the DUCA phone wait time today, I believe them when they say they're swamped. It wouldn't take too much to overload a small institution that probably underestimated the response they were going to get.

This is a DUCA thread so I don't want to dwell on the matter, but since you brought it up, I too had some horrible wait experiences with TD this past December, even though I was way in front of the last minute year-end crowd that are always trying to move TFSA and RS money around. In my case it wasn't just phone wait times either, it was delays in back office execution cutting cheques. I found it amusing that after the December debacle was over, TD claimed volume overload, but I say any Big 5 institution that doesn't have sufficiently scalable systems to handle peak volumes has been cutting way too many service corners in order to fatten their bottom line. Unfortunately, that strategy only works until your customers start to leave, and once I find a suitable substitute, I may be one of them

Hisahopper. You can directly transfer from your park back to the linked tangerine.

Yes you can. I did it in December when ducas 3% ended. Just an FYI though, linked accounts do not show on the mobile app or page. It is an issue I spoke to duca with back in December. I received a email a while after regarding it as a future addition to their customers banking needs, and a thank you for sharing with ducas team.

London.

I sent a void tangerine cheque via email to Duca. On ducas non mobile website, my tangerine account# and name tangerine is listed on the transfers page.

Now I can push out funds on ducas non mobile transfers page to my tangerine from any duca account.

I can pull from tangerine to Duca into any duca account except the promo park account.
But I transfer on ducas non mobile page tangerine to Duca savings, than call and have that deposited to the park account immediately.

It will gain the promo at duca immediately. Though the transfer is not completed.

Gotcha, thanks

You can't do it with the promo. But the savings you can. I called, got the account info, than did to micro account deposits via tangerines link account page

As promised I called DUCA and was told the following:

With xxxxxx is my membership #, the accounts # are:
Saving account : xxxxxx0001
Earn more Savings account: xxxxxx6001
Earn more Park account : xxxxxx9001
The 0,6 and 9 are to signify the account type
I was told that I can either push or pull to an external account with any of the 3 accounts above. (to be tested)
It is 50K limit per day for push from DUCA, I foget to ask about the limit for pull.
At the end of the promo period, the fund will be moved automatically from Earn more Park Account to Earn more Savings Account.