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Email this6:59 am
May 18, 2016
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I have been with Tangerine since its very beginning when its name was ING. I don't make calls often since its online banking and mobile app is phenomenal. Every time I call Tangerine I got positive result regarding my issues even exceeding my expectation. I always give Tangerine 10 out of 10 scores.
7:40 am
February 7, 2019
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Poor Richard said
Pull from your destination FI instead of push from Tang.
Why that?
| CGO |
5:22 pm
November 8, 2021
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Bill said
A private sector business can do whatever it (legally) wants to do, unlike the public sector it's under zero obligation to provide us with anything other than what it wants to. For example, if I want to open a business and sell only chocolate ice cream, I'm completely allowed to. All those people who prefer a variety of flavours and, instead of just taking their business elsewhere, get upset with me, with someone who has zero obligation to them or even the public in general, aren't really understanding how a free market economy works.
You, as a business, probably wouldn't have appreciated the federal government butting in last year, summoning the big grocers for lowering-the-price-conference in a capital system. Would that be a fair assumption?
2:41 am
November 9, 2025
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cgouimet said
Poor Richard said
Pull from your destination FI instead of push from Tang.
Why that?
I did 3 x 5 figure transfers from Tang to 3 different accounts at the same bank. They just canceled it. Claimed I did it. Plus, with me-to-me, you get double interest for a day or two, or three.
6:42 am
September 11, 2013
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BlueSky, yes, given that I view our grocery stores as one of the prime incredible miracles of western capitalist civilization (that I am very grateful for!) I don't like anybody messing with them!
7:53 am
January 7, 2020
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Amen to that, Bill!
I shudder at the thought of the government getting involved in setting prices-- for anything
9:22 am
September 11, 2013
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Government run grocery stores is a hallmark of communist countries, why am I not surprised the Canadian movement that way (I'm sure it's coming) has a B.C. connection?
9:39 pm
December 29, 2018
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When I call Tangerine I always get this reply:
«We are experiencing a high volume of calls and because we don't have enough personnel to answer you promptly please be extremely patient (you have time to finish a 1000 piece puzzle).» 
10:15 am
November 18, 2017
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This is simply what companies do these days to discourage customer engagement. Even years back when I was a Tangerine client, I noticed that the "high volume of calls" message played even when a representative answered immediately. Other outfits do this now too, including government departments.
Late last year, there was an uproar among US Hewlett-Packard call centre staff about their policy of making ALL calls wait for a minimum or fifteen minutes in hopes callers would give up, and the staff were wasting time getting yelled at before they could address any issues. HP stopped that temporarily, but it's coming to us all.
Soon we'll have AI systems trained to tell us FOAD.
RetirEd
10:40 am
September 11, 2013
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It's why I'll never ever use a digital only bank for general banking, way too easy to be completely and utterly unavailable if they so choose. My closest TD branch is about 6 minutes walk from home.
11:33 am
April 14, 2021
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RetirEd said
Late last year, there was an uproar among US Hewlett-Packard call centre staff about their policy of making ALL calls wait for a minimum or fifteen minutes in hopes callers would give up, and the staff were wasting time getting yelled at before they could address any issues. HP stopped that temporarily, but it's coming to us all.
The folks who design and implement automated systems measure things differently. Any call that actually gets through to an operator is considered a failure to them, because they were unable to resolve an issue via their system. Their objective is to prevent ANY call from reaching an operator.
2:51 pm
October 5, 2017
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What has happened to customer service.
I called in and requested a call back.
Call came 15 minutes later and it rang 3 times just hung up.
Called a gain , waited 15 minutes on hold and then it started to ring and then just hungup.
This is not a bank i want to do biz with.
I give tang a 0 star rating
5:12 pm
November 8, 2021
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bhuc said
What has happened to customer service.
I called in and requested a call back.
Call came 15 minutes later and it rang 3 times just hung up.
Called a gain , waited 15 minutes on hold and then it started to ring and then just hungup.This is not a bank i want to do biz with.
I give tang a 0 star rating
From my previous experience, after requesting a callback, an automated call is made to confirm wish to speak, then within 60 seconds an agent gets on the line.
