

9:48 am
January 12, 2019

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The CRA ... the more it Grows, the Worse it gets . . .
- FP Article Link ➡ https://financialpost.com/personal-finance/taxes/cra-needs-reset-slipping-up-again
It is but another Horribly Inefficient appendage of the Government.
- Dean
" Live Long, Healthy ... And Prosper! "
10:14 am
September 7, 2018

If I remember correctly, didn't a fair number of CRA employees claim benefits, to which they were not entitled, under the covid relief assistance programs CERB and CRB. I believe CRA tried to recover some of these handouts, if they could, and some staff got fired. The Minister of CRA at the time downplayed this embarrassment of course.
10:54 am
October 27, 2013

11:51 am
December 7, 2023

11:25 pm
August 4, 2010

AltaRed said
Also far too many CRA employees are working from home. We all know that few 'work from home' employees put in a full day's work. I truly believe productivity has declined almost an order of magnitude since the start of the pandemic.
As a "work from home" person who certainly does put in a full day, I should probably resent that...
I'm pretty sure we would have noticed if productivity (in whatever sense, over any reasonable subset of the economy) had been decimated to anything even close to a tenth of what it was a few years ago!
12:01 am
August 4, 2010

It isn't obvious that the CRA problems this year (T-slip processing, capital gains) would have any significant correlation to whatever "bloat" one might want to froth about. It is always possible that the relevant sections of CRA (procedures and systems policy/choices/implementation) are under-resourced, but more likely they botched their decisions on what to do and how to do it, and might have done so even if they had ten thousand fewer agents, auditors, janitors and whatnot.
4:56 am
April 21, 2022

7:06 am
October 27, 2013

NorthernRaven said
As a "work from home" person who certainly does put in a full day, I should probably resent that...
I'm pretty sure we would have noticed if productivity (in whatever sense, over any reasonable subset of the economy) had been decimated to anything even close to a tenth of what it was a few years ago!
Perhaps but we have seen what appears to be an increasing volume of poor outcomes come out of Ottawa overall since the significant expansion of the civil service over the past 10 years. Our public service cannot seem to manage any IT development such as ArriveCan, Phoenix or CRA programs, nor can they seem to be able to contract anything on time and budget. Productivity has gone downhill and there is no accountability.
There is a correlation somewhere. I know someone personally who is a relatively senior person within CBSA that WFH and she does not put in a full day's work most of the time. It seems to be a pervasive problem that a number of employers are loathe to hit dead on. This problem is where I hate to say I agree with likes of Elon Musk and Jamie Dimon where employees need to get back into the office or find other jobs.
I think CRA is contaminated with a lot of under performing employees, notwithstanding I agree that a number of recent problems have been 23rd hour changes from Finance itself. I don't know what it is going to take to fix the federal civil service except to do a DOGE on it and re-assemble it.
7:19 am
April 27, 2017

NorthernRaven said
As a "work from home" person who certainly does put in a full day, I should probably resent that...
I'm pretty sure we would have noticed if productivity (in whatever sense, over any reasonable subset of the economy) had been decimated to anything even close to a tenth of what it was a few years ago!
Number of employees at CRA increased by 50% between 2016 and 2024. The cost has doubled between 2020 and 2025. Net outcomes:
1. filing taxes got a lot more difficult
2. personal data are being leaked
3. In the 2023-2024 fiscal year, the Canada Revenue Agency (CRA) wrote off $4.4 billion in uncollected taxes. In the 2014–2015 fiscal year, the Canada Revenue Agency (CRA) wrote off approximately $1.44 billion in uncollected taxes.
Don’t know if it's working from home that's to blame but their productivity isn’t exactly growing.
7:39 am
December 7, 2023

8:53 am
November 8, 2021

The CRA productivity issue is but a symptom of the last 10 years. We all know who has been in power. This country needs a major, government policy structural reset. It is very hard to find even one success story that was beneficial to Canadians. I would refer to the last decade, as a decade lost. And yes, we hear a lot about: but, Covid hit us. Not before, and not after Covid, did Canada fared well. It is beyond amazement that the government thought the economy was doing so great, when imposing the carbon tax that killed any economic growth, coming out of a pandemic.
2:40 pm
February 11, 2024

BlueSky said
The CRA productivity issue is but a symptom of the last 10 years. We all know who has been in power. This country needs a major, government policy structural reset. It is very hard to find even one success story that was beneficial to Canadians. I would refer to the last decade, as a decade lost. And yes, we hear a lot about: but, Covid hit us. Not before, and not after Covid, did Canada fared well. It is beyond amazement that the government thought the economy was doing so great, when imposing the carbon tax that killed any economic growth, coming out of a pandemic.
2025 Federal election Conservative campaign?
3:21 pm
November 19, 2022

12:29 am
November 18, 2017

A great many employers did studies or reviews of their experiences with work-from-home systems. Those that found poor outcomes mostly discontinued the practice. Any others happily continue to allow remote working.
And many employers - including our federal government - saves a fortune in reductions in buying and leasing work space!
Air conditioning at work would in itself be enough to make me go into the office (if I had one). And I know many people who would regret having to stay home with their family.
RetirEd
8:45 am
September 29, 2017

9:08 am
January 12, 2019

COIN said
I have a friend from Singapore who is currently attending university in Canada so he can compare the two countries.Long story short. Singapore does everything that Canada does and often better with a top tax rate of 22%.
Interesting ⬆ ... but the two are not really comparable.
Canada is a Large 'Country' in North America, with many Provinces & Territories. Singapore is but a small City State, located on the tip of the Malayan peninsula in South Asia.
It's like trying to compare Apples with Mangos, or Guava.
- Dean
" Live Long, Healthy ... And Prosper! "
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