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Email this7:31 pm
April 9, 2019
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February this year I enrolled in ScotiaBank’s special Bonus offer. ScotiaBank offered $1500 bonus for depositing >$100k into registered account (RRSP in my case).
I was doing this transaction with Financial Advisor. Of a particular interest was question: when the bonus would be paid. Terms and Conditions we got at that time said ‘within 3 months from May 31st, 2026'. I saved copy of the text of 'Terms and Conditions'.
In addition I questioned the Financial Advisor 3 times: when the bonus will be paid? The answer was consistent: by Aug. 31st. I got physical evidence of this: my two hand-written notes and Advisor’s Email saying the same.
Aug. 31st came and gone and the bonus did not arrive.
When I inquired with the Advisor (who does not work in Burnaby branch anymore) and with branch manager about my Bonus I was answered that according to terms and conditions it should be paid in December. When I showed Terms and Conditions I copied I got told these are wrong terms and conditions. The advisor admits, vaguely, that he made a mistake. Yet not the Advisor nor Branch Manager comes up with the Bonus.
My understanding: it can not be that customers of the bank suffer because of the mistakes of the bank’s personnel.
I took it with them both but did not get anywhere.
Complaint was filed but no response.
What should be my next step?
8:23 pm
April 6, 2013
Offline
Allow 56 days after written complaint to bank before proceeding to OBSI:
When can I bring my complaint to OBSI?
Banks and federal credit unions have 56 days to help you. We can look at your complaint if 56 days have passed since you first complained to the bank or federal credit union in writing, or if you have not heard from them or if you have received a final response but are still not satisfied.
Investment firms and provincial credit unions have 90 days to help you unless you are a Quebec resident, then they have 60 days (with exceptional circumstances allowing it to extend to 90 days).
You have 180 calendar days to bring your complaint to us once you have received your firm’s final response in writing.
7:16 am
August 27, 2026
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AndreyG said
February this year I enrolled in ScotiaBank’s special Bonus offer. ScotiaBank offered $1500 bonus for depositing >$100k into registered account (RRSP in my case).
I was doing this transaction with Financial Advisor. Of a particular interest was question: when the bonus would be paid. Terms and Conditions we got at that time said ‘within 3 months from May 31st, 2026'. I saved copy of the text of 'Terms and Conditions'.
In addition I questioned the Financial Advisor 3 times: when the bonus will be paid? The answer was consistent: by Aug. 31st. I got physical evidence of this: my two hand-written notes and Advisor’s Email saying the same.
Aug. 31st came and gone and the bonus did not arrive.
When I inquired with the Advisor (who does not work in Burnaby branch anymore) and with branch manager about my Bonus I was answered that according to terms and conditions it should be paid in December. When I showed Terms and Conditions I copied I got told these are wrong terms and conditions. The advisor admits, vaguely, that he made a mistake. Yet not the Advisor nor Branch Manager comes up with the Bonus.My understanding: it can not be that customers of the bank suffer because of the mistakes of the bank’s personnel.
I took it with them both but did not get anywhere.
Complaint was filed but no response.What should be my next step?
Maybe a CIRO complaint. They will not get you your money, but it could pressure them, if they fall under them.
had something similar at Assiniboine Credit Union — they tried to sell me a GIC on "trust me" terms, with no contract for rate and length.
7:55 am
September 30, 2017
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@AudreyG
On Redflagdeals.com, there is a thread posted Nov 17th, 2025 1:34 pm
Forums > Expired Offers > Expired Hot Deals >
Scotiabank Investment Account Incentive up to $3750
https://forums.redflagdeals.co.....0-2788614/
I posted an entry there Dec 2025 mentioning two different Scotia offer sightings but I haven't track the details of the other one.
I think it's best if you managed to connect with someone signed on to the same offer to compare notes.
8:02 am
March 30, 2017
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So they claim it will now be paid in December instead of August ? That may be harder to fix if their system confirms you are eligibale and qualified, just a matter of when the bonus will be handed out. Talking about a 4 months timing difference. I have learnt that just because one of their staff 'messed up', the bank does not have to own up to it....
I had a similar incident but its different cos I met all new account requirements but they claimed i did not due to some technicality. Ended up raising the issue 2 levels up, and they manually approved and pay out the amount the next day.
9:04 am
April 9, 2019
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>>
savemoresaveoften said
So they claim it will now be paid in December instead of August ?
Yes, exactly. The situation is even worse because under these new terms I got to keep the funds through October and in fact have to keep funds until the bonus is paid to move out principal and bonus together. Otherwise I would have to pay withdrawal fee for the bonus, which is substantial percentage.
2:08 pm
November 18, 2017
Offline
If one gets something in writing from the bank and not from an individual employee, the bank should be bound. I don't know how to pursue it, though. I have never had a problem getting things fixed at a financial institution when I had printed materials.
Another reason why I insist on paper documentation.
RetirEd
