Stay clear of Tangerine RIFF GICs! | Tangerine Bank | Discussion forum

So recently I created a Tangerine RIFF GIC from a existing matured Tangerine RRSP I had. In summary what a terrible decision. Be vary weary about creating a RIFF GIC with Tangerine bank (for retirement income purposes). RiFF GICS at this bank are very limted in being able to withdraw money according to my discussions with Tangerine customer service over this last week. I needed recently to withdraw a $1000 dollars of my RIFF GIC I recently created as I needed some of the funds to pay for bills etc. My first call to customer service after waiting for a callback I was eventually transferred to technical services and waited a whole hour for some one to pick up the call and I eventually hung up to try another day frustrated. The next day I chatted with customer service again with another lady who seem to be telling me I already had withdraws from my account and I just opened it (there were no withdraws at all). She wanted me to log into my online account and being on the phone with her could not loging in without hanging up (2 factor auth) and she would not let me call her back and gave me no flexbility seem to be just playing game with me etc. I gave up on her and hung up to call yet another day. Ok the third time I called customer service again and I told him I need to withdraw some money from my RIFF gic and he no problem. But then he comes back after talking with his supervisor and putting me on for 15 min and tells me they will need to withdraw the entire gic (just take some money of it out) and I would lose all accumlated interest up to that point. Huh??? To note I have other RIFF gics in other banks and never had a issue withdrawing some of my money from my RIFF GIC of course there are withholding taxes but no big deal. They tell me just to do a small withdraw I they have to kill my whole GIC and accumulated interest just for that for real. This is just terrible and then what is the purpose of having a RIFF income based GIC with them if you cannot actually use it for that purpose? Keep this in mind if you are looking at getting a RIFF GIC with this bank go to a bank like Hubert (now Access financial) instead where you can pull part of your money out when you want at whatever frequency from the GIC anytime with no issues...this is just crazy and never seen this before at any other bank. Also yes as some others have said in another forum topic the customer service at Tangerine is just terrible now they have really gone downhill...I wasted hours and hours. At other banks like Access Financial this is like a 10 min conversation and it done. Just giving you all a heads up!