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Email this8:00 am
December 18, 2024
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dell15454 said
You must be getting preferential treatment in AB
Call every day and just the same response, "IT can take 2-3 days to look into an issue"
Nowhere near acceptable!
I am NOT in Alberta. What I said was that I got a call back from calling Toronto from Calgary....and I think that is odd. Perhaps they have every one possible manning the phones.
1:11 pm
January 12, 2019
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Dean said
.
Sorry, but I don't get it . . .I've never had a problem with Oaken ... either with their site, or EFTs.
Even just in the last three days, I've made four EFTs (3 Pulls & 1 Push) ... All went 'Smoooth As Butter'.
What am I missing❓
Dean
. . . and both yesterday & today I initiated more activity in my Oaken accounts ... a transfer of funds from one account to the other, and one EFT Pull.
Still with No problems❗
- Dean
" Live Long, Healthy ... And Prosper! "
2:11 pm
November 16, 2019
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Finally able to access my account today after 5 days! No explanation other than IT issue.
Had a problem when I first joined Oaken 6 months ago where my enrollment login was 'not connected' to my account for a week.
Apart from IT Oaken rates are great and the website is simple and efficient to use.
2:15 pm
November 16, 2019
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GIC-Fanatic said
I am NOT in Alberta. What I said was that I got a call back from calling Toronto from Calgary....and I think that is odd. Perhaps they have every one possible manning the phones.
Yes they have location in Calgary and Vancouver as well as Toronto.
9:07 am
January 12, 2019
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FWIW . . .
I just received an emailed notice of a SA withdrawal from Oaken. The information in the notice was correct, but it was notifying me of a transaction that took place 15 Days Ago❗
As The Stomach Turns . . .
- Dean
" Live Long, Healthy ... And Prosper! "
10:00 am
December 18, 2024
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Dean said
FWIW . . .I just received an emailed notice of a SA withdrawal from Oaken. The information in the notice was correct, but it was notifying me of a transaction that took place 15 Days Ago❗
As The Stomach Turns . . .
Dean
This morning I received an email that my statement was ready for savings accounts.
Feb....but really reflects the Month of January.
So normally I get that statement on Feb 5,6,7 ...why are they telling me now??
They are going down the drain with systems and customer service.
12:26 pm
November 18, 2017
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It's still February. Of course the most recent statement is for January.
RetirEd
12:30 pm
December 18, 2024
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RetirEd said
It's still February. Of course the most recent statement is for January.
My point was.......the notificaion was the second one, and far far too late to be helpful.
6:36 pm
January 12, 2019
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Dean said
FWIW . . .I just received an emailed notice of a SA withdrawal from Oaken. The information in the notice was correct, but it was notifying me of a transaction that took place 15 Days Ago❗
As The Stomach Turns . . .
Dean
I received another email notice of a SA withdrawal from Oaken this evening. The amount and date (Feb. 10th) were correct. The only thing is ... it took them 17 Days (~2.5 weeks) to send that notice to me❗
As for the other notice above, I replied to their email that same day expressing my concern about how long it took them to send that notice.
I Still haven't heard back from them. 
What The *&^%$# Is Going On At Oaken⁉️
- Dean
" Live Long, Healthy ... And Prosper! "
5:05 pm
February 7, 2019
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On Feb 28 I received notifications of EFT's on Feb 18 an 19.
| CGO |
3:01 pm
January 12, 2019
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Dean said
Dean said
FWIW . . .I just received an emailed notice of a SA withdrawal from Oaken. The information in the notice was correct, but it was notifying me of a transaction that took place 15 Days Ago❗
As The Stomach Turns . . .
DeanI received another email notice of a SA withdrawal from Oaken this evening. The amount and date (Feb. 10th) were correct. The only thing is ... it took them 17 Days (~2.5 weeks) to send that notice to me❗
As for the other notice above, I replied to their email that same day expressing my concern about how long it took them to send that notice.
I Still haven't heard back from them.What The *&^%$# Is Going On At Oaken⁉️
Dean
.
As a response to my email that I sent to Oaken over a week ago, I just received this email from them today . . .
.
- Good afternoon, Dean.
.
Due to a system glitch, some notifications were not sent out in a timely manner. This issue has been resolved and that is why you are receiving the notification at this time.
.
We apologize for any inconvenience and thank you for understanding.
.
Kind regards.
.
Donna
Customer Care Specialist
Oaken Financial
T 1-855-625-3622 | F 1-866-431-1570
145 King St W, Suite 2300, Toronto, ON M5H 1J8 | http://www.service@oaken.com
All's Well That Ends Well (fingers crossed 
),
- Dean
" Live Long, Healthy ... And Prosper! "
2:40 pm
October 2, 2025
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dell15454 said
Finally able to access my account today after 5 days! No explanation other than IT issue.
Had a problem when I first joined Oaken 6 months ago where my enrollment login was 'not connected' to my account for a week.
Apart from IT Oaken rates are great and the website is simple and efficient to use.
Same problem, I wasn't able to access my account as the account was not connected to my profile for more than a month. Magically, one day the account finally showed up, no explanation from Oaken, email or phone call.
