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Email this5:40 pm
May 27, 2026
Offline
So, just trying to open an account on-line, and right at the end comes the required documentation. It asked for 1 of EACH of:
Gov issued photo ID (OK)
Utility bill (OK too)
Record of employment (but I'm retired)
An insurance document (probably OK)
Investment account statement from another institution (getting uncomfortable here)
Statement, form or certificate from Canadian government body eg property tax assessment (definitely pushing it)
This is WAY TOO MUCH information.
Then it asks you to submit all the information in a single upload file. I have no clue how to do this even if I was comfortable with submitting all the info.
Is this normal when opening a new account these days?
Bye bye Oaken.
9:17 am
November 8, 2018
Online
I opened Oaken Savings account in 2022 online, and they didn't ask that much info.
They wanted me to provide them with just:
1. Government-issued photo identification document (excluding Health Card);
2. Bank statement for either a deposit or chequing account, or credit card statement.
I wonder if times have changed and requirements got stricter. I do agree with you, if they asked me that much info as they did you, I would not have gone through the account opening process.
Also, even in 2022 they were very particular with documents they requested. I sent them credit card statement, it has my first name slightly mistyped, they noticed it and asked to provide different document which should match exactly my first and last name on photo ID document. Sent them one of bank statements instead.
