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March 26, 2020
3:39 pm
picassocat
Québec
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Forum Posts: 273
Member Since:
December 29, 2018
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Error

March 26, 2020
4:23 pm
Briguy
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March 17, 2018
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This bank is a bit scary with all their digital woes, so I finally decided to make a screenprint of my main account page on my mobile phone just in case they don't have a proper backup and they crash.

And, people say to do screenprints of all transactions as you perform them, just in case they lose your transaction.

March 26, 2020
5:41 pm
picassocat
Québec
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December 29, 2018
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I also do a print screen after every transaction. It's an unreliable bank, but unbelievably, they're better than before.

March 26, 2020
7:28 pm
Bill
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September 11, 2013
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There used to be rules that banks couldn't be closed for more than 3 consecutive days or something like that, I think. I wonder if something like that applies to digital banks, though I suppose if their contact centre is open they're ok.

March 26, 2020
8:13 pm
Norman1
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April 6, 2013
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LBC Digital is now fine. I logged in and was able navigate around without error. Felt a big sluggish though.

Probably caught them earlier when their systems were overloaded.

April 24, 2020
1:54 pm
dilettante
Newbie
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April 24, 2020
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I wasn't even to create an account. I tried about a dozen times. Took me a while to realize the birthdate's format is MM/DD/YYYY. Half the time I had a spinner that wouldn't stop spinning when tabbing off the profession field. Also it appears that Equifax has my first name as "Marc-Andr" ‍♂️. Even knowing that I wasn't able to create an account so I'm giving up.

April 25, 2020
1:10 pm
Norman1
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April 6, 2013
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You may have been locked out after three unsuccessful attempts.

For Laurentian Bank's similar B2B Bank offering, meghan88 found out there is a 72-hour lockout after 3 attempts.

key123 also found out that the LBC Digital system has an issue with special characters in the password. A password with special characters is accepted on registration. But, one won't be able to login afterwards!

April 27, 2020
11:11 am
emax1234
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Forum Posts: 17
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September 8, 2018
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LBC and B2B (both Laurentian Bank offerings) have may issues. Their technology is poor, with numerous recurring errors with their website. Given that their website is THE way to do business with them, routine failure means there will be times your money simply isn't available to you. Unfortunately their support is also appalling, definitely not a customer-oriented culture.

I gave them a try when they had their 3.3% promo (unlike many people I was able to create an account), but after several months of grief trying to use their service, I realized it was a mistake. A couple of unproductive calls to their support line didn't help. When they lowered their rates below what you can get elsewhere I decided enough is enough and withdrew everything.

Just not worth the hassle or risk. They need to offer a percent or two above their competitors (unlikely) to justify me taking a chance with them again.

June 1, 2020
9:36 pm
picassocat
Québec
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December 29, 2018
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I agree with everything you mentioned. I went back to my bank : Alterna !

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