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Recourse for mistake on e-Transfer recipient email address
October 17, 2022
2:34 pm
Winnie
Ontario
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I sent an Interac E Transfer, but entered wrong email address.
That wrong recipient actually deposited my $300 to his bank account, because he was able to guess an answer to my security question.
I requested an Interac E Transfer payment back from that recipient, but no reply and no payment back.
I believe, that I lost that $300, because my security question was very weak and anybody would answer that question without any problems.
Yes, It's my mistake solely, I understand, nothing I can do, correct?

October 17, 2022
2:44 pm
savemoresaveoften
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Winnie said
I sent an Interac E Transfer, but entered wrong email address.
That wrong recipient actually deposited my $300 to his bank account, because he was able to guess an answer to my security question.
I requested an Interac E Transfer payment back from that recipient, but no reply and no payment back.
I believe, that I lost that $300, because my security question was very weak and anybody would answer that question without any problems.
Yes, It's my mistake solely, I understand, nothing I can do, correct?  

u are out of luck. I always check recipient email address like 10 times before hitting send. A lot of people set up auto deposit. That gives u zero chance to retrieve/ cancel

October 17, 2022
2:52 pm
KamWest
Toronto
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There is nothing you can do once it's deposited, I have not seen one reversed.

When I do an e-transfer i always tell the recipient the password and my password question is always the same....

What was the password I specified to you?

No answers, no hints, it's pretty well bullet proof.

October 17, 2022
3:29 pm
Winnie
Ontario
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savemoresaveoften said
A lot of people set up auto deposit. That gives u zero chance to retrieve/ cancel  

Auto deposit is very good, because name of that recipient will be shown before sending.
If that name was different, than intended name, I would not send that e-Transfer.
I will not use such silly and easy security question again ever, just learned my lesson.
And recipient email address better to be copied and pasted, not entered manually, as I did it wrongly.

October 17, 2022
3:38 pm
Norman1
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Also, it is not wise to e-Transfer back funds received in error by e-Transfer. The original e-Transfer can be clawed back after it is completed.

Not sure what the loophole is for that to be allowed. Lots of cases where sender tried and could not retrieve funds from intercepted e-Transfers. But, Kidd found a case where the Interac e-Transfer was clawed back and a seller was out $1,000 of merchandise he though he had irreversible payment for.

Interac dodged the question like a politician when asked why the funds were taken back in that case.

October 17, 2022
3:51 pm
savemoresaveoften
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Winnie said

Auto deposit is very good, because name of that recipient will be shown before sending.
If that name was different, than intended name, I would not send that e-Transfer.
I will not use such silly and easy security question again ever, just learned my lesson.
And recipient email address better to be copied and pasted, not entered manually, as I did it wrongly.  

Oh learn something new.

I never paid attention to the name lol. But I only send to people saved under my profile, so unlikely to screw up. For new payee, I always test with $1 first.

October 17, 2022
4:49 pm
Alexandre
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Winnie said
I sent an Interac E Transfer, but entered wrong email address.
That wrong recipient actually deposited my $300 to his bank account, because he was able to guess an answer to my security question.
I requested an Interac E Transfer payment back from that recipient, but no reply and no payment back.

If someone guessed password for Interac transfer, it is unlikely they will be willing to send money back. An honest person would have declined the transfer.
I would not have bothered to email them.

You can take it with your bank from which you sent the transfer, but it is futile, as others said.
The bank will point you to Interac and Interac will tell you that transfers are irreversible once they are accepted. I think it is even in their FAQ/Help pages somewhere.

October 17, 2022
5:31 pm
Dean
Valhalla Mountains, British Columbia
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Winnie said

. . . entered wrong email address . . .

. . . he was able to guess an answer to my security question . . .
  

Thanks for sharing, Winnie. A good lesson for us All.

Sometimes life throws us a curve ball. sf-frown

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

October 17, 2022
10:53 pm
Norman1
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An Interac e-Transfer is only as safe as the answer to its security question.

The unique token for the transfer can be accessed by anyone with access to the e-mail message from Interac.

October 18, 2022
6:58 am
James
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Winnie said
I sent an Interac E Transfer, but entered wrong email address.
That wrong recipient actually deposited my $300 to his bank account, because he was able to guess an answer to my security question.
I requested an Interac E Transfer payment back from that recipient, but no reply and no payment back.
I believe, that I lost that $300, because my security question was very weak and anybody would answer that question without any problems.
Yes, It's my mistake solely, I understand, nothing I can do, correct?  

To all those who are saying it’s Winnie’s fault, I completely disagree. What this person did Winnie is they stole from you. They hacked a password that was easily guessable and stole your money. I would pursue this further as a legal matter. Banks generally don’t like police investigating them so you might start by notifying a manager that you’ll need to file a police report if your money can’t be recovered.

I would send an email to this person who deposited the money and tell them you made a mistake. If they’re not responding, I would inform them of the same.

You would then need to file a civil suit against them. Up to you if you think that’s worth it but make no mistake, this is not your fault. You’re the victim here.

October 18, 2022
7:19 am
Bill
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James, read the first line of the original post again.

October 18, 2022
8:08 am
Bob
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James said

To all those who are saying it’s Winnie’s fault, I completely disagree. What this person did Winnie is they stole from you. They hacked a password that was easily guessable and stole your money. I would pursue this further as a legal matter. Banks generally don’t like police investigating them so you might start by notifying a manager that you’ll need to file a police report if your money can’t be recovered.

I would send an email to this person who deposited the money and tell them you made a mistake. If they’re not responding, I would inform them of the same.

You would then need to file a civil suit against them. Up to you if you think that’s worth it but make no mistake, this is not your fault. You’re the victim here.  

Not sure how you would file a civil suit against some with only an email address. Interesting point though, if a bank machine spits out $1,000,000 instead of the $100 you asked for you can't legally keep it. No harm in trying to email the recipient and asking for it back or else you will pursue them even if you really can't.

October 18, 2022
9:36 am
Winnie
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It's my fault.
If I would mail (via Canada Post) to someone my TD bank client card with my TD ATM PIN attached and a note "I have $300 in my TD account, if you want, just take it", I would be completely at fault and no help from TD bank, police or civil suit.

My security question was so silly and guessable immediately at the first attempt by anybody. It was completely irresponsible, my fault. I had no time and completed that e-Transfer very quickly.

I sent email to the recipient and also requested an e-Transfer payment back from that recipient, but no reply and no payment back.

I don't know the recipient name, by the way, it shows only as "One time contact".

October 18, 2022
9:36 am
Dean
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Bob said

. . . No harm in trying to email the recipient and asking for it back or else you will pursue them even if you really can't.  

Winnie ... That's worth a try ❗

Sometimes people can be 'Scared' into doing the right thing. sf-smile

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

October 18, 2022
11:52 am
James
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Bill said
James, read the first line of the original post again.  

Bill, we’ve been through this before with your judgemental and unhelpful comments to others.

I suggest you take a long time and think about a few things before you post:

1. Does this provide any value whatsoever to the conversation?

2. Will this create/foster positivity?

If you answer no to both of those, go and make your insulting comments to the wall instead.

Saying that someone deserves to have their money STOLEN because they made a mistake is the height of stupidity.

October 18, 2022
1:40 pm
savemoresaveoften
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Winnie said
It's my fault.
If I would mail (via Canada Post) to someone my TD bank client card with my TD ATM PIN attached and a note "I have $300 in my TD account, if you want, just take it", I would be completely at fault and no help from TD bank, police or civil suit.

My security question was so silly and guessable immediately at the first attempt by anybody. It was completely irresponsible, my fault. I had no time and completed that e-Transfer very quickly.

I sent email to the recipient and also requested an e-Transfer payment back from that recipient, but no reply and no payment back.

I don't know the recipient name, by the way, it shows only as "One time contact".  

@James, take note. Even Winnie admits its her fault.
We all agree it sucks and feel sorry for Winnie. But typing in the wrong email and a easily guessable psd, I am not as sure to call the wrong receipient a thief.
Its no different from someone found a $100 in "sealed" envelope on the floor where Winnie had been 5 mins ago, grabbed it and walked away basically.

October 18, 2022
3:06 pm
Bill
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James, to be helpful I again suggest you read (& really digest) the first sentence of this thread again. Then, instead of arbitrarily placing a "victim" label on someone else, I ask you to respect OP's own declarations that she is no such thing. Thank you.

October 18, 2022
3:11 pm
AltaRed
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Winnie said
It's my fault.
If I would mail (via Canada Post) to someone my TD bank client card with my TD ATM PIN attached and a note "I have $300 in my TD account, if you want, just take it", I would be completely at fault and no help from TD bank, police or civil suit.

My security question was so silly and guessable immediately at the first attempt by anybody. It was completely irresponsible, my fault. I had no time and completed that e-Transfer very quickly.

I sent email to the recipient and also requested an e-Transfer payment back from that recipient, but no reply and no payment back.

I don't know the recipient name, by the way, it shows only as "One time contact".  

Thank you for sharing your experience, regardless of some of the off-the-wall comments in this thread. It reminds us again to be careful with typing of email addresses and passwords (for recipients not on auto deposit).

A recipient with integrity and conscience would return the funds but that kind of character seems to be in decreasing supply these days.

October 18, 2022
3:42 pm
Bill
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I've used email transfers to pay tradespeople, to pay whoever's organizing the hockey ice time, etc, and TD Bank makes me first set them up, sort of like a payee, as far as I can tell. I triple-check that I've set up the right email address, then I just select that "payee" every time after, there can be no mistakes after the first time as I'm not typing in the address again.

October 18, 2022
4:06 pm
AltaRed
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Winnie knows all that Bill. She just didn't take enough time to verify the email address was correct. It is not hard to mistype email addresses.

I now have about 15 (or more) recipients set up in my account from over the years. One has to be careful with the mouse cursor when picking from the list to ensure it is the correct one. I messed up once a few years ago with a mistyped email address but was able to recall it once I recognized my error. Fortunately the 'wrong' recipient wasn't on auto deposit.

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