MAXA Financial profile, discussions, and reviews

4 Reviews »

1. Customer service: Rated 5 / 5 stars

   Account features: Rated 2 / 5 stars

   Interest rates (consistency and amount): Rated 2 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

   How long have you banked with them?: 3 years

   Why do you bank with them?: high interest

   What do you like about this bank / credit union?: the high interest

   What could be improved about this bank / credit union?: fees are not reasonable. the online banking does not exist.

   General comments: Their interest has dropped significantly and I am about to move my money.

   Review by Allan — July 17, 2013 @ 7:59 am

2. Customer service: Rated 1 / 5 stars

   Account features: Rated 4 / 5 stars

   Interest rates (consistency and amount): Rated 3 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

   How long have you banked with them?: 4 years

   Why do you bank with them?: I wont be anymore

   What do you like about this bank / credit union?: nothing

   What could be improved about this bank / credit union?: people at Maxa to be honest

   General comments: maxa reps not well educated

   Review by Alison Maclean — June 29, 2016 @ 4:30 pm

3. Customer service: Rated 1 / 5 stars

   Account features: Rated 1 / 5 stars

   Interest rates (consistency and amount): Rated 1 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

   How long have you banked with them?: Approximately 10 years

   Why do you bank with them?: At the time they had better interest rates than competitors

   What do you like about this bank / credit union?: Nothing

   What could be improved about this bank / credit union?: The biggest problem is the unreasonable fees

   General comments: Yesterday I was trying to access my account online. I was wanting to download my monthly statement. For some reason, their system would not let me in. I called their Teleservice who was able to access the account. They said that the online access would be blocked for 24 hours. Okay, I said but I want a copy of my statement. Could you please just email it to me? they said they would for a fee of$5. I protested saying that I had $100,000 invested with them and they wanted a fee to email me my statement. Unthinkable! The Teleservice rep refused to budge so I asked to speak to her manager. I was told the manager was out to lunch. In the end I did not get my statement. Theses folks really need to ask themselves if a $5 fee is worth losing a customer. Today I am moving as much of my money as I can to another institution. (They have a huge fee for this as well). Live and learn.

   Review by Rob — March 26, 2019 @ 4:38 pm

4. Customer service: Rated 3 / 5 stars

   Account features:

   Interest rates (consistency and amount): Rated 4 / 5 stars

   Fees: Rated 5 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

   How long have you banked with them?: 15 years

   Why do you bank with them?: better interest rate than the local credit union/banks

   What do you like about this bank / credit union?: see above

   What could be improved about this bank / credit union?: better customer service

   General comments: I renewed a term deposit online and the customer service rep. didn't follow through. When I called back a few days later, the term hadn't been renewed. This has happened more than once. Many of the reps are careless at MAXA. Also, I got an email saying someone would phone me about a term coming due, but no one did. I waited for the call, which didn't come and lost a percentage of interest on an upcoming term as a result. Overall, my satisfaction with MAXA has declined in the past few years.

   Review by Shirley Isaac — October 26, 2020 @ 10:49 am