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Email thisWebsite: https://maxafinancial.com/
Headquarters: Brandon, Manitoba
Parent company: Westoba Credit Union
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 2006
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Latest discussions about MAXA Financial -- view all
| Forum/Topic | Started | Last post | Posts |
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MAXA Financial |
March 16, 2021 |
March 16, 2021 |
1 |
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MAXA Financial |
December 30, 2020 |
December 30, 2020 |
2 |
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MAXA Financial |
October 7, 2020 |
October 7, 2020 |
1 |
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MAXA Financial |
October 3, 2020 |
October 3, 2020 |
1 |
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MAXA Financial |
August 22, 2020 |
August 22, 2020 |
2 |
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Too many years. As monies come due, I will be transferring them elsewhere. The wait times on hold are way too long and by the time you do speak to someone, it's often pointless; the rep. will forget whatever he or she was supposed to do, whether it's send an email confirmation of a deposit or transfer money from savings to a GIC. I'm increasingly disgusted with MAXA.
Why do you bank with them?: Initially, the interest rates. But these are not as competitive as they used to be either.
What do you like about this bank / credit union?: Not much at present.
What could be improved about this bank / credit union?: Better, more reliable, customer service.
General comments: Smarten up, MAXA.
Review by Kevin — October 30, 2020 @ 12:23 pm
Customer service: Rated 3 / 5 stars
Account features:
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 15 years
Why do you bank with them?: better interest rate than the local credit union/banks
What do you like about this bank / credit union?: see above
What could be improved about this bank / credit union?: better customer service
General comments: I renewed a term deposit online and the customer service rep. didn't follow through. When I called back a few days later, the term hadn't been renewed. This has happened more than once. Many of the reps are careless at MAXA. Also, I got an email saying someone would phone me about a term coming due, but no one did. I waited for the call, which didn't come and lost a percentage of interest on an upcoming term as a result. Overall, my satisfaction with MAXA has declined in the past few years.
Review by Shirley Isaac — October 26, 2020 @ 10:49 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Approximately 10 years
Why do you bank with them?: At the time they had better interest rates than competitors
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: The biggest problem is the unreasonable fees
General comments: Yesterday I was trying to access my account online. I was wanting to download my monthly statement. For some reason, their system would not let me in. I called their Teleservice who was able to access the account. They said that the online access would be blocked for 24 hours. Okay, I said but I want a copy of my statement. Could you please just email it to me? they said they would for a fee of$5. I protested saying that I had $100,000 invested with them and they wanted a fee to email me my statement. Unthinkable! The Teleservice rep refused to budge so I asked to speak to her manager. I was told the manager was out to lunch. In the end I did not get my statement. Theses folks really need to ask themselves if a $5 fee is worth losing a customer. Today I am moving as much of my money as I can to another institution. (They have a huge fee for this as well). Live and learn.
Review by Rob — March 26, 2019 @ 4:38 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 4 years
Why do you bank with them?: I wont be anymore
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: people at Maxa to be honest
General comments: maxa reps not well educated
Review by Alison Maclean — June 29, 2016 @ 4:30 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: high interest
What do you like about this bank / credit union?: the high interest
What could be improved about this bank / credit union?: fees are not reasonable. the online banking does not exist.
General comments: Their interest has dropped significantly and I am about to move my money.
Review by Allan — July 17, 2013 @ 7:59 am