MAXA Financial profile, discussions, and reviews

6 Reviews »

1. Customer service: Rated 2 / 5 stars

   Account features: Rated 2 / 5 stars

   Interest rates (consistency and amount): Rated 2 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars

   How long have you banked with them?: Two years

   Why do you bank with them?: Initially savings account interest rates

   What do you like about this bank / credit union?: Currently (Aug 2022) they have the best 5 yr. GIC rate bar none

   What could be improved about this bank / credit union?: They do not allow linking to external financial institutions, but require you to speak to a CSR to facilitate. This is silly and aggravating. Best you can do is write a cheque to yourself but their cheque ordering is costly

   General comments: They have raised their GIC and HISA rates recently and are fairly competetive. Only Motive is currently doing better. Wait times for telephone service are very long but this seems to be the way regardless of institution.

   Review by AJ Lister — August 19, 2022 @ 10:01 am

2. Customer service: Rated 1 / 5 stars

   Account features: Rated 3 / 5 stars

   Interest rates (consistency and amount): Rated 4 / 5 stars

   Fees: Rated 3 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

   How long have you banked with them?: Too many years. As monies come due, I will be transferring them elsewhere. The wait times on hold are way too long and by the time you do speak to someone, it's often pointless; the rep. will forget whatever he or she was supposed to do, whether it's send an email confirmation of a deposit or transfer money from savings to a GIC. I'm increasingly disgusted with MAXA.

   Why do you bank with them?: Initially, the interest rates. But these are not as competitive as they used to be either.

   What do you like about this bank / credit union?: Not much at present.

   What could be improved about this bank / credit union?: Better, more reliable, customer service.

   General comments: Smarten up, MAXA.

   Review by Kevin — October 30, 2020 @ 12:23 pm

3. Customer service: Rated 3 / 5 stars

   Account features:

   Interest rates (consistency and amount): Rated 4 / 5 stars

   Fees: Rated 5 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

   How long have you banked with them?: 15 years

   Why do you bank with them?: better interest rate than the local credit union/banks

   What do you like about this bank / credit union?: see above

   What could be improved about this bank / credit union?: better customer service

   General comments: I renewed a term deposit online and the customer service rep. didn't follow through. When I called back a few days later, the term hadn't been renewed. This has happened more than once. Many of the reps are careless at MAXA. Also, I got an email saying someone would phone me about a term coming due, but no one did. I waited for the call, which didn't come and lost a percentage of interest on an upcoming term as a result. Overall, my satisfaction with MAXA has declined in the past few years.

   Review by Shirley Isaac — October 26, 2020 @ 10:49 am

4. Customer service: Rated 1 / 5 stars

   Account features: Rated 1 / 5 stars

   Interest rates (consistency and amount): Rated 1 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

   How long have you banked with them?: Approximately 10 years

   Why do you bank with them?: At the time they had better interest rates than competitors

   What do you like about this bank / credit union?: Nothing

   What could be improved about this bank / credit union?: The biggest problem is the unreasonable fees

   General comments: Yesterday I was trying to access my account online. I was wanting to download my monthly statement. For some reason, their system would not let me in. I called their Teleservice who was able to access the account. They said that the online access would be blocked for 24 hours. Okay, I said but I want a copy of my statement. Could you please just email it to me? they said they would for a fee of$5. I protested saying that I had $100,000 invested with them and they wanted a fee to email me my statement. Unthinkable! The Teleservice rep refused to budge so I asked to speak to her manager. I was told the manager was out to lunch. In the end I did not get my statement. Theses folks really need to ask themselves if a $5 fee is worth losing a customer. Today I am moving as much of my money as I can to another institution. (They have a huge fee for this as well). Live and learn.

   Review by Rob — March 26, 2019 @ 4:38 pm

5. Customer service: Rated 1 / 5 stars

   Account features: Rated 4 / 5 stars

   Interest rates (consistency and amount): Rated 3 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

   How long have you banked with them?: 4 years

   Why do you bank with them?: I wont be anymore

   What do you like about this bank / credit union?: nothing

   What could be improved about this bank / credit union?: people at Maxa to be honest

   General comments: maxa reps not well educated

   Review by Alison Maclean — June 29, 2016 @ 4:30 pm

6. Customer service: Rated 5 / 5 stars

   Account features: Rated 2 / 5 stars

   Interest rates (consistency and amount): Rated 2 / 5 stars

   Fees: Rated 1 / 5 stars

   Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

   How long have you banked with them?: 3 years

   Why do you bank with them?: high interest

   What do you like about this bank / credit union?: the high interest

   What could be improved about this bank / credit union?: fees are not reasonable. the online banking does not exist.

   General comments: Their interest has dropped significantly and I am about to move my money.

   Review by Allan — July 17, 2013 @ 7:59 am