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Desjardins says personal data of 2.9 million members breached
June 15, 2020
8:35 am
toto
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I know lots of cerb frauders too,
I reported them on the tip line.

June 15, 2020
10:20 am
Loonie
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Considering what it would cost to investigate and pursue these people, you have to wonder if it's going to be worthwhile.

October 7, 2022
1:53 pm
Saver-Mom
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Well Loonie was right, the main issue is identity theft. And Alta Red was wrong, the courts have found against Desjardins and awarded over 200 million in compensation.

Little did I know three years ago, but I am one of the victims of data breach, and ID fraud..,

October 7, 2022
4:49 pm
Loonie
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I had completely forgotten about this issue as Desjardins doesn't have much of a presence in Ontario banking.

Sorry to hear you got stung, Saver-Mom, and hope the consequences are not significant.

October 7, 2022
11:08 pm
Norman1
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There's been no court finding against Desjardin. $200,852,500 is the maximum indemnity against Desjardin in the proposed settlement.

The settlement was approved by the court on June 14, 2022.

October 8, 2022
2:16 am
RetirEd
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Yatti420: The CERB and other payments have been and are being audited aggressively already. The massive task continues, and demands being made to recipients. Those on welfare with no assets will probably get away with it, but no new government could change that.

I know two people who got payback requests this year, but both were able to prove they were in fact entitled.

CREDIT MONITORING: I shopped just ONCE with Home Depot and was caught in their breach. They told me they were providing "credit monitoring" for a year, but I never understood what that was supposed to mean or provide. I never heard from the monitors, but it sure caused lots of trouble blocking my attempts to modify my credit card accounts with card changes, limit reductions (they keep increasing them and I keep asking them to roll them back!) and such. Eventually I discovered there had been an attempt to open a new card under my name in Quebec but it had failed; nobody ever informed me until I requested credit reports.

Can anyone help us understand just what those "credit monitoring" services do, and if anyone has gotten any benefit out of them?
RetirEd

RetirEd

October 8, 2022
5:02 am
savemoresaveoften
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RetirEd said
Yatti420: The CERB and other payments have been and are being audited aggressively already. The massive task continues, and demands being made to recipients. Those on welfare with no assets will probably get away with it, but no new government could change that.

I know two people who got payback requests this year, but both were able to prove they were in fact entitled.

CREDIT MONITORING: I shopped just ONCE with Home Depot and was caught in their breach. They told me they were providing "credit monitoring" for a year, but I never understood what that was supposed to mean or provide. I never heard from the monitors, but it sure caused lots of trouble blocking my attempts to modify my credit card accounts with card changes, limit reductions (they keep increasing them and I keep asking them to roll them back!) and such. Eventually I discovered there had been an attempt to open a new card under my name in Quebec but it had failed; nobody ever informed me until I requested credit reports.

Can anyone help us understand just what those "credit monitoring" services do, and if anyone has gotten any benefit out of them?
RetirEd  

You can explicitly add your name to a credit monitoring restriction list. I was on a credit restriction list for like 4 years due to a identify fraud. That was painful as that means you can NOT get any credit approval online, and it must be verified physically / over the phone. Even then you have to jump thru hoops to identify urself. So yes it will give you ultimate protection for sure, even barring ur ownself from getting credit.

As for credit monitoring, I believe all this does is alert u of any changes such as credit enquiries. It certainly does NOT prevent me from signing up for a new bank account etc.

October 8, 2022
6:04 am
Saver-Mom
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Yes, the court approved the settlement. Clearly Desjardins preferred to settle, knowing they were responsible and would lose if they fought it, and that it would likely cost more than the over $200,000,000 they have offered.

I have been unable to sign up with Equifax so far, they say there is a glitch in their system and it should be resolved in two weeks. We shall see.

I need no credit so flagging my accounts should cause me no pain.

I would have done this three plus years ago had Desjardins advised me my data was breached. I had no clue. Only realized recently when they sent me the letter offering settlement. Apparently one of my insurance policies is underwritten by Desjardins, no bank account nor credit with them! Should they not have been obligated to inform the victims of the data breach as soon as they knew????

Like RetirEd I would like to know more about the credit monitoring systems. I have done all the alerts, flags etc at each bank and credit card.

Loonie, thanks, so far it was caught early. A woman with fake health insurance card and driver’s licence with my info on them got my bank (not my branch) to give her a new debit card for my accounts! She presented to another branch about 20 km from mine and attempted to withdraw money in person from an account. Certain things made them suspicious and they called me. They refused to call the police (wrongly) but I have made a report.

Interestingly there have been no arrests in the Desjardins breach so far as I am aware.

March 12, 2023
8:46 am
Saver-Mom
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Update: it took from October to this week for Equifax to “fix the glitch”. I litterally called about 30 times after trying myself online each time. They would refuse to escalate, tell me to call back because they were having a “computer problem”, tell me it would be resolved in 2 hours, 2 days, 2 weeks…it took 5 months! Very frustrating but I finally got my account created, so I can see and monitor my credit report.

Also created an account with Transunion. Have noticed a business “Credit Karma” is accessing my credit report weekly on Transunion, and Borrowell doing the same on Equifax. I do not recall making these accounts, so am wondering if the accounts are being monitored by the criminals who used my stolen ID to see what credit I have that they can exploit. I have asked Credit Karma and Borrowell for more information and to cancel the accounts that allow access to my credit file, and may advise the police of this activity.

I had filed a police report about the fraud at my bank, (see prior post), but have had no news on that.

Since Feb 1, 2023 Quebec residents are able to place credit freezes on their own files with the credit bureaus, like US citizens can do. The rest of Canada has not yet followed suit; I wonder why not.

March 12, 2023
9:35 am
AltaRed
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Credit Karma simply provides a free credit score/abbreviated credit report for consumers. It is a soft inquiry to provide, I think, bi-weekly updates to consumers. I understand a number of banks and credit card companies contract with Credit Karma to provide that sort of thing (credit score) as a service to account holders on their online banking platforms. Nothing appears to be nefarious about it.

CreditKeeper from Capital One is another that taps into Transunion to provide Capital One credit card holders with free online access to credit score.

I find these useful as a means to identify where there have been new credit applications and/or hard credit inquiries that should not be present. Yet another way to help ensure you have not been hacked.

March 12, 2023
5:52 pm
Wayno
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https://www.canada.ca/en/financial-consumer-agency/services/credit-reports-score/order-credit-report.html

Getting your credit report and credit score
From: Financial Consumer Agency of Canada

On this page

    Get your credit report online
    Get your credit report by mail
    Get your credit report in person
    Get your credit score
    Protect yourself when getting your credit report or score
    What is credit monitoring
    How often you should check your credit report

Credit bureaus in Canada may collect different information about how you’ve used credit in the past. Requesting your own credit report has no effect on your credit score.

What is credit monitoring

Canada’s credit bureaus, as well as many credit card issuers and financial institutions, offer credit monitoring services. These services will notify you after certain updates have been made to your credit report and credit score, such as a credit inquiry.

You could consider using this service if you think you’ve been the victim of fraud or if you’ve been affected by a data breach. This can help you see if somebody is trying to apply for credit in your name.

You usually need to pay for these services. Some institutions may offer it for free under certain conditions.

How often you should check your credit report

Consider getting your credit report from one bureau, then wait six months before requesting it from the other bureau. That way, you may be able to detect problems sooner.

March 13, 2023
10:53 am
RetirEd
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Credit Karma, CreditKeeper and the like are providing a "free" service in "unofficial" credit score reports to consumers, but in doing do they are risking further financial info leaks about consumers. Once the info gets out of the credit bureaus, who knows where it goes or how it is used?

From what I read above, it seems like they query everyone they can identify indiscriminately...

Mind you, there's little control over who, in general, requests credit information.
RetirEd

RetirEd

March 13, 2023
12:44 pm
AltaRed
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One's permission is required for CreditKarma, CreditKeeper and the like to make soft enquiries to one's credit account.

I recall granting permission to CreditKeeper years ago via my Capital One account as a mechanism to check my credit data once a month or so to see if there was any nefarious enquiries, new credit granted, etc. IOW, identity theft. Having that ability to check is more important to me than the risk of CreditKeeper being hacked.

There is a balance between online paranoia and using online tools to monitor one's own security.

March 13, 2023
3:06 pm
Saver-Mom
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Agreed, I am ok with monitoring, but just not recalling I ever consented to either Credit Karma or Borrowell accessing my credit file, which they have done every 1-2 weeks. Because my ID was stolen I fear these accounts were created by the criminals who created fake ID and impersonated me at my bank. Seeing my credit report would explain how they knew my bank and that I had a personal line of credit which is what they tried to access

March 13, 2023
3:20 pm
Norman1
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That's a good guess that criminals have created Credit Karma and Borrowell accounts to access your credit file.

One of my banks provides free credit record info and credit score. The bank authenticates me to TransUnion and the info is provided by a TransUnion site, not by a Credit Karma or Borrowell site.

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