December 23, 2011
I have been reviewing my Telus BC bill.
In the past 3 years:
Internet has gone up 60%
Phone has remained the same
TV has gone up by 25%
Recently internet went up by a whopping $5 a month so they can make improvements aren't you supposed to set aside your profit for that? The TV is still plagued with cutting out, freezing, pixilating and the sound echoes.
A couple of years ago they implemented a $2 charge to mail your statement so I turned on the online statement for which are "supposed" to email you an "its ready notification" that is hit and miss. They waive the fee if you are a senior. And apparently a year or so ago they removed the $2 fee....did they tell anyone.....Nooooo.
And their "my account" logon is a real mess to manoeuvre around. I had my sign in set up with one email address and the notification to another email address. But no more .... the notification has to be the same email as your logon. Did they tell me abut the change...Nooooooo. For a company with "best customer service" label they sure have a lot of dirty laundry.
I just turned on the paper billing today.
October 21, 2013
I wish I thought there was something better out there.
I help a very senior relative with finances. In reviewing her phone bills from Bell recently, which is only for a basic home phone, no frills, long distance included, should be a flat rate, right? NO! If I had more time, I'd write them all out, but they range from credits (between about a dollar and $60) to bills from a dollar to $70. It's rare to find any two months the same, let alone consecutively. WTF??
Some of these adjustments are because of phone calls I made to Bell, trying to get them to correct previous errors. This has been going on for YEARS. I have to phone them regularly for corrections. And, even though I dutifully write down the time of the call and who-all I spoke to, when I recite back to them what we were promised, they don't pay any attention. Might as well have been talking to another company entirely as they take no responsibility.
I've considered switching her, perhaps to Rogers, but she has had so may complaints about her cable service that I don't dare, and doubt it would improve anything in the long run.
She does not have internet, thank goodness!
July 10, 2011