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Email this5:53 pm
December 20, 2016
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I'm currently using Public Mobile cell service and have been receiving offers to switch to the mid-tier Telus service, Koodo. With Black Friday deals coming up, I expect the offers to increase and perhaps become more enticing.
Any first hand experiences with Koodo and are there any drawbacks to switching from Public Mobile to Koodo?
Some reviews describe Koodo customer service sometimes lacking, but who can rely solely on online reviews?
The promo ads for Koodo claim speeds up to 1 GB.
Do they reliably provide 1GB speeds or do they throttle the speed in favor of their top tier Telus service?
Thanks,
Stephen
4:42 am
August 4, 2010
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I was a Koodo customer on a fairly old and uncompetitive plan who switched to PM two or three years ago when Koodo wouldn't give me their current new customer deal. I wound up switching back to Koodo this fall to be able to use their roaming pass in the UK while on holiday (very nice).
I was on a $35 100GB Can/US/Mexico plan at PM, and switched to an internal Koodo offer of $40/150GB Can/US/Mexico, the lowest plan offered me (switch offers usually are limited to those that will increase monthly revenue), although both are way more data than I consume. The switch offers tend to be much better value than the general (non Black-Friday) Koodo plans, which were more money for less data, didn't always have the full North American coverage, etc. - right now they show $45/20GB and $50/60GB, Canada-only. I don't know if the Black Friday pricing would be better than the internal switch offers, which were always hugely better than standard Koodo non-promo pricing.
Koodo was a little weird in its flanker positioning - for awhile after I left they seemed to stop selling 5G plans, although they seem back as a full Telus flanker these days. It should be the same Telus towers as PM. Supposedly the data rate limits are better than PM, although I'm never in a position to check out top-end speeds. Telus "standard" seems to have the same 1Gbps claim as Koodo, but they also have a "5G+ Complete" with a 2Gbps claim. Koodo does give you wifi calling (Canada only) which PM doesn't offer, which is nice to have in your back pocket in cottage country.
I never really needed customer service much with either. The Koodo big print pricing includes a $10 "discount" for autopay (debit), so paying by credit card costs a lot more - apparently this is now fairly standard with the post-paid flanker brands now.
