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Mobile Phone Questions
June 1, 2019
9:59 pm
GICinvestor
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Hi. I am on a prepaid plan with Telus called Talk 100. It is $100 a year. It gives me free calls to one number, 3 voice mail, 10 cents a minute local calls, plus 50 cents for long distance, plus 50 cents for USA long distance, plus 50 cents for each text.

We don’t use for LD, we don’t text but we iMessage over wifi, we don’t have data, and most calls are between me and spouse and are free.

Telus has totally botched our accounts and I just can’t be bothered with the wait to chat or to call them....but eventually I will.....even though they say it was a system error and was allegedly fixed but not true.

I recently reviewed the $13 ($15-$2) Public Mobile plan that is owned by Telus. No customer service and support is from other users. Similar to the no support that I have now.

So apparently you can add 400 minutes Canada Wide for $4 or $5 that continue to roll over and are only used, once your monthly allotment minutes are used.

So the $15 plan looks very enticing.

So.....is any one here a Public Mobile customer, that can pass on their ACTUAL comments?

June 2, 2019
5:57 am
BillieBob
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I switched to Public Mobile from a Telus prepaid plan about a month ago. I have not had any issues with their service. I get much more value for my $25 per month plan with PM compared to my Telus $25 plan.

Telus for $25: unlimited texting, 50 local minutes calling, 100 MB data
PM for $25: unlimited international texting, unlimited Canada-wide calling, 1 GB data

I ordered the SIM card online and received it within a couple of days. I activated the SIM card online using a new phone number for a few days (and not my Telus number) to make sure everything was working well. After about 3 days, I ported over my Telus number which took a few minutes. When you port your number over, your Telus account is automatically closed.

As you said, it is a totally self-serve company. There is a Community forum where you can ask questions or search out information. I used it when deciding on whether to switch. Moderators who work for PM are also on the Forum but there are no immediate answers supplied. You may have to wait up to 48 hours for a reply.

PM offers $ credits for using Auto-Pay, new customer referrals using your number, helping others through the Forum, and for staying with the company. You could end up paying $0 per month if you get enough credits.

If you use a PM referral phone number when signing up, you get a one-time credit of $10 added to your account (which basically pays for the SIM card) and the referrer gets $1 credit per month for as long as you stay with PM. I didn't know anyone who was a PM customer but I found someone on Kijiji who paid me $5 to use her number as a referral so I got the $10 credit and a $5 e-transfer from her and she got the $1 per month credit. Who knows? She might be close to $0 per month by now.

You are correct that any PM Add-ons (calling minutes, data or US roaming) roll over until used up and do not expire but I don't see an option for the $4 or $5 add-on you mentioned. Currently, it looks like there are only 2 add-on options for calling: $8 for 200 Canada/US minutes or $15 for 400 International Long-Distance minutes.

(Hopefully, your Telus $100 annual plan is just about to expire because you won't get a refund for any unused funds.)

June 2, 2019
8:37 am
Ed
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Public Mobile Plans and Add-On options are always changing and improving for the better. The $15. Plan, as well as the 500 minutes Canada-wide LD for $5. add-on option, are both new. I’m getting a second plan for my wife. Unfortunately, PM does not offer Share plans, so each phone number has to have a different email address. Hope that helps...

June 2, 2019
8:54 am
Briguy
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I have Public Mobile too for one of my phones and would recommend it. I get 3G speed on a LTE network, and don't notice any difference compared to my other phone on LTE with Koodo. I'm paying 25.00 a month less 2.00 for auto bill pay for 1g data plus unlimited calling and texting. You can also get your bill reduced 1.00 more a month for every person you refer, 1.00 more a month for every year you remain, and extra credits if you help with support in the online community. If you don't mind buying your own phone through Amazon or similar, then this company is great.
https://publicmobile.ca/en/on/plans
https://www.publicmobile.ca/en/on/choosepublic

June 2, 2019
10:16 am
GICinvestor
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BillieBob. See this

Also see pic I just added too. I am dealing with a guy on Craigslist and he showed me his account. If I said he referred me...we both benefit. Hopefully it is readable.
415B6BBF-E86A-4900-9B0B-8014B43E30F9.jpeg

June 2, 2019
10:52 am
GICinvestor
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Wow! Thanks everyone!

(Hopefully, your Telus $100 annual plan is just about to expire because you won't get a refund for any unused funds.)

My talk 100 is up in August. But I have had Telus in the palm of my hand before and they did offer to use my high balance to pay against my home phone and internet. But I opted to the free calls for wife and I and they used the balance to pay my Talk 100 until the balance depleted. I did NOT have to top up my account for a few years. And yes I know..they still got the best out of me! And right now my account is totally screwed up with add ons that I cannot remove and one of our accounts no longer has voicemail. They admit they had a system error....which is BS......as it would have been a human error. In my futile attempts to contact them....the chat option says is is not available to prepaid plans.....and that is new. So I was refunded for the add ons but they are still there and ready to charge me again next month and I cannot fix online myself.

Public Mobile Plans and Add-On options are always changing and improving for the better. The $15. Plan, as well as the 500 minutes Canada-wide LD for $5. add-on option, are both new. I’m getting a second plan for my wife. Unfortunately, PM does not offer Share plans, so each phone number has to have a different email address. Hope that helps...

Yes thanks. I am thinking the $15 plan minus $2 and throw on a couple of Canada wide add ons and that should give me adequate calling, inbound calls free, and unlimited in/out texting. And if there is a data add on that rolls over that would be good too. But data is not a huge issue for us....but I could use the data for iMessage, FaceTime audio, or for my Zoiper app that allows me to use VOIP. ms on my iPhone.

And thanks for the tip on the account(s) as right now I can access both of our Telus accounts with one login.

You can also get your bill reduced 1.00 more a month for every person you refer, 1.00 more a month for every year you remain, and extra credits if you help with support in the online community. If you don't mind buying your own phone through Amazon or similar, then this company is great.

$2 less for auto pay, $1 less for every year of loyalty plus what you mention about community help and referrals. There are lots of referral offers on Vancouver Craigslist which are helping them with THEIR monthly bill and they say you can get your bill down to zero. The latter is part of a model of an American company that offers pocket wifi/data. So I would put up an add on CL too...why not?

All my iPhones have been second hand and bought off of CL and I have my pre checks and have never been stung.

June 2, 2019
11:16 am
BillieBob
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GIC Investor: Why help out a CL stranger with their bill when you could use the number of one of your High Interest Saving friends? sf-wink Let me know.

The $5 Canada-wide Calling only seems to be available once I actually log into my account. It doesn't show up on their generic plan page.

As far as purchasing second-hand phones goes, I have had very good luck using Orchard and would recommend them without hesitation. I have purchased two iPhones (6s and 7) and sold another one (5s) in the last two years. They sell both iPhones and Android. The phones have been checked and tested and come with a 30-day return guarantee. https://www.getorchard.com/search/shop-for-featured-phones/

June 2, 2019
11:29 am
GICinvestor
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GIC Investor: Why help out a CL stranger with their bill when you could use the number of one of your High Interest Saving friends? sf-wink Let me know.

Well stranger......I guess I could do that too. I hope Peter would not frown on that?

The $5 Canada-wide Calling only seems to be available once I actually log into my account. It doesn't show up on their generic plan page.

I just signed up to email notifications....do you have that set up? Maybe they would have updated you?

As far as purchasing second-hand phones goes, I have had very good luck using Orchard and would recommend them without hesitation. I have purchased two iPhones (6s and 7) and sold another one (5s) in the last two years. They sell both iPhones and Android. The phones have been checked and tested and come with a 30-day return guarantee. https://www.getorchard.com/search/shop-for-featured-phones/

Yes I have seen them advertised on Kijjiji. But I can reassure you I have done better price wise as you can always negotiate with an individual seller. I have been repairing iPhones too. Unfortunately I find Kijjij to be useless as a buyer or a seller and it seems that Craigslist is much more popular in the Vancouver Lower Mainland.

June 2, 2019
11:47 am
BillieBob
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I do receive email notifications but didn't receive anything about it. I have unlimited calling anyway so I don't need the add-on.

That's great that you are able to repair phones. I definitely do not have those skills so would rather pay a bit more for the peace of mind. You're right about Craigslist. It only seems to be popular in the Lower Mainland and perhaps other areas of BC. I'm pretty sure that Kijiji is the premiere buy and sell website everywhere else in Canada.

June 2, 2019
12:21 pm
GICinvestor
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Another update option.

OR

Go here

Then click options, RSS feed, and add to your RSS reader APP such as FEEDLY.

June 2, 2019
5:50 pm
BillieBob
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GICinvestor said
Another update option.

OR

Go here

Then click options, RSS feed, and add to your RSS reader APP such as FEEDLY.  

Thanks GIC Investor for the information and links to receive PM announcements. (I used the info in the first link.)

June 5, 2019
4:57 pm
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BillieBob said
(Hopefully, your Telus $100 annual plan is just about to expire because you won't get a refund for any unused funds.)  

Well after a few emails back and forth with Telus Mobility they fixed most but I still don’t have voicemail. And since a lot of our unsolicited calls are in the Chinese language, they contribute to 80% of the calls we have to pay for, that also clog up my voicemail account....so I don’t care if I have voicemail. Telus also did a bunch of back peddling but nevertheless prepaid customers have been misinformed and NOT informed at all of the status of their accounts. In the old days this process would fall under the category of CYA.

So twice I advised my annual dissatisfaction towards Telus’s incompetence and that I would like my balance on hand refunded. No big shock to me......they did not acknowledge or respond to that request at all.

So since I pretty much have my 2019 balance required in my Telus account, I will have to renew for 2019. My plan is to review what Public Mobiles’ reputation is in 2020 and what they have to offer. I will call Telus for a match....if not I will follow your example to set up Public Mobile first then port my Telus number after the fact. That is, as long as the $15 plan with the $5 Canada Wide calling add on is still in tact.
o Did you have any issues when you later ported your number over??
o Was there impact on any of the add ons or your account balance after porting??
o Was there a charge for porting?

Canadians are being taken advantage of for mobile phone charges compared to other countries. Some countries you pay for everything using your smart phone (not through your contract) even a bottle of pop through a vending machine. I assume the latter requires data and I am a dunce at knowing what all data can do for you. In regards to mobile phone billing, I guess I now see the reason why the BC government is doing a survey and plans to take some form of action. And guess what.....Telus and Bell will say they have come out with reduced and more affordable plans with Public Mobile and Lucky Mobile of which Public seems to have the better options. But will the general population actually know who owns Lucky and Public??

BC Government survey

June 6, 2019
4:25 am
BillieBob
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GICinvestor said

o Did you have any issues when you later ported your number over??
o Was there impact on any of the add ons or your account balance after porting??
o Was there a charge for porting?

 

• There were no issues when I ported over the number. The process was completed within seconds.
• There was no change to my account balance afterwards. (I do not have any add-ons.)
• There is no charge for porting.

I waited a few days to move my number to PM because the majority of advice in the PM Community forum leaned towards going that way. If you end up having problems after activating the PM sim card, and you still have an active Telus account, you can always insert your Telus sim back into your phone if you need to.

June 19, 2019
1:41 pm
GICinvestor
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Telus’s The Future is Friendly response in regards to refunding prepaid account balances.

Prepaid account balances are non-refundable. We do not refund or transfer to other TELUS accounts part of or the whole Prepaid balance.

However, we do offer balance transfer from one Prepaid account to another TELUS Prepaid account. The minimum transfer amount is $50 and the initiating account must retain a minimum of $50 on their account. The recipient can not have a balance over $200 with the transfer amount. These balance transfers are also non-refundable.

The moral of the story is you might not be happy tomorrow for what you are happy with today. So only pay your account when needed as overpaying may kick you in the .....

Telus, the greedy company.

July 1, 2019
6:54 pm
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PC Mobile plan $15 with add on options below
https://www.pcmobile.ca/prepaid_plans_features.jsp

Public Mobile - check $15 plan with $5 500 minute add-on that rolls over month to month. And check their add ons.
https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed

Which one is better?

Guess who says they are out of stock Public Mobile SIM cards???

July 2, 2019
5:44 am
Nehpets
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I'm surprised no one has referred to what I consider the best deal in Canada for a pay as you go plan on an unlocked phone. They piggyback on the Rogers network, so the quality of the connection is pretty good.

The service is Seven Eleven Speak Out with an online "UNofficial FAQ Forum" hosted by Peter.

If you buy talk and text time during one of the semi annual promos, that costs $100 with a $25 bonus, the term of the plan is one year, and any unused time is carried over to the next year with a minimum renewal of $25.

For talk and text, nothing beats it in my opinion.

Other plans are available including a tiny data add on.

Stephen

July 2, 2019
8:34 am
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Nehpets said
I'm surprised no one has referred to what I consider the best deal in Canada for a pay as you go plan on an unlocked phone. They piggyback on the Rogers network, so the quality of the connection is pretty good.

The service is Seven Eleven Speak Out with an online "UNofficial FAQ Forum" hosted by Peter.

If you buy talk and text time during one of the semi annual promos, that costs $100 with a $25 bonus, the term of the plan is one year, and any unused time is carried over to the next year with a minimum renewal of $25.

For talk and text, nothing beats it in my opinion.

Other plans are available including a tiny data add on.

Stephen  

Is this what you are talking about?

Talk Rates

With SpeakOut, your time is yours, good for a full 365 days, and any unused time rolls over when you buy more.

Local Talk Rate: $0.30/per minute for incoming and outgoing local calls, including toll free numbers. Rate now includes Canada Wide Calling!

U.S.A. Long Distance Talk Rate: $0.45/per outgoing minute
International Long Distance Talk Rate: Contact Customer Care for the per minute rate to your destination country

411 Calls: $3.50 per call plus Local Talk Rate per minute

Text messages and short code messages sent to Canadian and US numbers: $0.15/sent message.

Incoming Messages: FREE!

A Regulatory Recovery fee of $1.25 will be deducted from your account on a monthly basis. The fee includes costs that are related to federal, provincial and/or municipal mandates, programs and requirements such as provincial 911 fees. The specific amount of these costs can vary as the fees or costs of government mandates/programs change.

Outgoing MMS: $0.50/sent message, Incoming MMS are Free. Your account must have a data Plan activated to send and receive MMS.

You can activate Automatic 30 Day Top Ups for all your phone numbers, simply by signing up for a SpeakOut account. Just choose the Top Up amount, register and confirm your billing details, and you’re done. Your phone numbers will be topped up every 30 days.

All calls are charged in full minute increments.

August 27, 2019
7:58 pm
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BillieBob said
GIC Investor: Why help out a CL stranger with their bill when you could use the number of one of your High Interest Saving friends? sf-wink Let me know.

The $5 Canada-wide Calling only seems to be available once I actually log into my account. It doesn't show up on their generic plan page.

As far as purchasing second-hand phones goes, I have had very good luck using Orchard and would recommend them without hesitation. I have purchased two iPhones (6s and 7) and sold another one (5s) in the last two years. They sell both iPhones and Android. The phones have been checked and tested and come with a 30-day return guarantee. https://www.getorchard.com/search/shop-for-featured-phones/  

See pic from their revised and new website for $5 addon for 500 minutes, Canada Wide.

I assume when you waited a few days later to port your number that your Public Mobile Account number remained the same and your credits were not affected? The reason why I ask I plan to take their $15 plan with some $5 addons and take the phone number they offer. Then a few months later I will port my number over and am concerned about any $1 per month credits for being a referrer.

34AAF437-EEA0-41CC-BB7E-FD991B455EE1.jpeg3E65DC0F-7067-48E0-B077-9B47BD0FF247.jpeg

August 27, 2019
9:14 pm
gicjunkie
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Another reasonable cell phone option is with Simply Connect. It's a discount Rogers subsidiary. They have reasonable talk/text/data plans and some discounted phones.. Also, if you are a former federal government employee you get a 10% discount on talk and text plans and 15% off data plans. They also offer travel pack add-ons if you need limited service when travelling.

https://www.simplyconnect.ca/promotion_offer/data-bonus-offer

August 28, 2019
10:12 am
GICinvestor
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gicjunkie said
Another reasonable cell phone option is with Simply Connect. It's a discount Rogers subsidiary. They have reasonable talk/text/data plans and some discounted phones.. Also, if you are a former federal government employee you get a 10% discount on talk and text plans and 15% off data plans. They also offer travel pack add-ons if you need limited service when travelling.

https://www.simplyconnect.ca/promotion_offer/data-bonus-offer  

Thank you gicjunkie. It is always good to have more comparisons before making a decision. After seeing Simply Connect it further supports my decision to go with Public. I guess it what best suits an individuals needs. We are retired and don’t see the point of a $50 or more per month contract x 2. I can’t imagine how much younger folks with a family of 5 would pay per month Data and all. Some young folks don’t know the difference between wifi and data or that $300 a month family plan is not justifiable along with a home phone and a $125 cable TV bill.

Just a quick comparison between Public $15 - $2 = $13 per month prepaid plan or less vs Simply $18 a post paid (2 year contract) month. And other loyalty discounts as shown.

So Simply Connect is a post paid plan on a 2 year contract. They do have some add ons that are paid monthly (no roll over). See pic.

20C93AF2-77AA-41B7-94D9-24500ECEB4D8.jpeg

And Public $13 a month prepaid. And unused portions of most Canada use add ons roll over. See pics.

BB04B07F-8B7F-424E-9398-FA5A14E79BEB.jpeg124ED11A-7C02-48CA-AFDE-CC761FDF2D8D.jpeg24C5C45F-8214-47ED-A10C-2681F05B6129.jpeg
A4390C81-9C01-4A56-AF66-CDB36364E12D.jpeg

And Simplys addons....by the month....no roll over.

BD3C5F4E-EF58-491C-B0B6-18B8BD861CAE.jpegDC4B4C95-382E-482E-BCF4-58E1ACE5C3FE.jpegAA040D30-B00D-4FAD-A127-88F09AA31482.jpeg

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