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Concentra Bank now accepting GIC deposit clients directly
January 19, 2021
8:59 am
Nehpets
Ontario
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hwyc said
.....

  • Turns out my password expired after 90 days of inactivity. Call in for reset.
  • .....

  • One final pleasant surprise, Concentra HISA is currently 1.8%. ...  
  • Thanks to your heads up, I discovered my password had been disabled since I had not logged in during the past 90 days. Had it reset and then verified the 1.8% HISA.

    The HISA is not open to the public at this time, I learned, only to clients who currently have GIC funds on deposit. The Concentra HISA is expected to become public sometime in the future.

    In order to EFT funds into the HISA, a Me2Me application has to be submitted to create the external link(s). More than one link is currently permitted.

    The deposit rate is not currently shown on the Concentra rate page, but should be once the HISA becomes public, according to the CSR I spoke to.

    In the meantime, if one takes advantage of the 1.8% HISA, and wants to monitor the rate subject to change, logging into the online account is required.

    I suggest those interested could post updates in a Forum thread on the subject to keep each other apprised of any rate changes until the rate is publicly posted and can be more easily monitored.

    Stephen

    January 19, 2021
    9:09 am
    hwyc
    GTA
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    Think I jinx'ed it. Got an email today, HISA rate is going down to 1.55% next Monday on Jan 25 sf-frown

    … I originally think the HISA just as their mandatory staging area for GIC funds. Makes sense for DIY'ers

    January 19, 2021
    9:32 am
    Nehpets
    Ontario
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    hwyc said
    Think I jinx'ed it. Got an email today, HISA rate is going down to 1.55% next Monday on Jan 25 sf-frown  

    That's too bad! Good things don't seem to last very long these days...sf-frown

    Stephen

    January 19, 2021
    6:22 pm
    Doug
    British Columbia, Canada
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    hwyc said

    hwyc said in #17
    ...
    I was wondering about the way (or any assosiate fee) to get my money back at maturity. Best for me would be an e-deposit to the chequing account I initially mail them the principal to open the GIC. ...

    Last week, I received "Notice of Maturing GIC" in paper mail.
    ... Time for my next page, here it goes ...

    • Turns out my password expired after 90 days of inactivity. Call in for reset.
    • Concentra automatically opened HISA during my first GIC application. I just needed to update "Maturity Instructions" over call-in session. And I am able to *verify* the new instructions from the online portal.
    • However, to get my money out. EFT via linked external account seemed the practical way. Interac e-Transfer would only be suffix for smaller amount(s).
    • Since my GIC was originally funded by mail-in cheque, I now needed to complete the external account link authorization (for the return path) ... yet to be completed via their "secure portal"
    • One final pleasant surprise, Concentra HISA is currently 1.8%. Probably want to leave it there afterall for now sf-smile

      

    Yeah, we'll have to add them to the comparison chart now, as they're a top-tier HISA. I liked how nonchalant they went about it. "Meanwhile...while we update you on some updates to our account agreement(s) and Deposit Rates Bulletin..." sort of thing. sf-cool

    Cheers,
    Doug

    January 20, 2021
    6:11 am
    hwyc
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    To the chart, you say ? ... Until Concentra goes public on their site, perhaps better to keep it a secret among us.

    ... here's quietly rebalancing my deposits sf-wink

    January 25, 2021
    7:29 am
    Peter
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    Interesting that the Neo Financial savings account is backed by Concentra Bank and appears to be tracking the same interest rate.

    January 25, 2021
    3:10 pm
    Doug
    British Columbia, Canada
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    Peter said
    Interesting that the Neo Financial savings account is backed by Concentra Bank and appears to be tracking the same interest rate.  

    I've just checked my Concentra Bank HISA and it's indeed still 1.8%.

    Nehpets said
    Thanks to your heads up, I discovered my password had been disabled since I had not logged in during the past 90 days. Had it reset and then verified the 1.8% HISA.

    <snip>

    Stephen  

    hey Stephen,

    I've confirmed with Robin at Concentra Bank that they actually require you to login once every 30 days, or you'll be locked out. She added they have a 30 day lockout and a 90 day lockout, but said she thought they may be looking to make some changes in this area. sf-cool

    Cheers,
    Doug

    January 25, 2021
    11:44 pm
    Loonie
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    30 days is arbitrary and doesn't make sense, especially in months that have 28 days. And it must be taking up a lot of their time responding to irritated customers.

    EQ also had, and may still have, a stipulation that you have to log in every 30 days, but they don't lock you out if you fail to do so - yet.

    January 26, 2021
    9:17 am
    Doug
    British Columbia, Canada
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    Loonie said
    30 days is arbitrary and doesn't make sense, especially in months that have 28 days. And it must be taking up a lot of their time responding to irritated customers.

    EQ also had, and may still have, a stipulation that you have to log in every 30 days, but they don't lock you out if you fail to do so - yet.  

    I agree with you completely, Loonie. That's a good point that some months have 28 days. I don't even particularly like the 90 day rule, particularly since they actually reset your password and force you to choose a new password. Implicity Financial has a 90 day inactivity rule, but you just call in and they reset your account without requiring you to select a new password.

    Cheers,
    Doug

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