Threats to blacklist/flag account from enhanced promo rates if $ moved out | Tangerine Bank | Discussion forum

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Threats to blacklist/flag account from enhanced promo rates if $ moved out
December 22, 2022
11:51 am
savvysaver
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On calling in to request a better rate, has anyone been threatened by the Tangerine retention department that if $ is moved out after having accepted a previous, lower promotional rate that they may consequently flag/note the customer's account and deny any future subsequent call-in requests to provide/match enhanced promotional rates?

December 22, 2022
1:46 pm
fairwindw1
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looks like I did get flagged

it is very sneaky bank

December 22, 2022
1:58 pm
HermanH
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savvysaver said
On calling in to request a better rate, has anyone been threatened by the Tangerine retention department that if $ is moved out after having accepted a previous, lower promotional rate that they may consequently flag/note the customer's account and deny any future subsequent call-in requests to provide/match enhanced promotional rates?  

Irrelevant to me, since Tang has never matched any promotional rates. The only 'match' was already part of their policy to extend a promotion for one member to all members within the same household.

December 22, 2022
3:21 pm
savemoresaveoften
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savvysaver said
On calling in to request a better rate, has anyone been threatened by the Tangerine retention department that if $ is moved out after having accepted a previous, lower promotional rate that they may consequently flag/note the customer's account and deny any future subsequent call-in requests to provide/match enhanced promotional rates?  

its possible I guess. If that is their algo, I am not too impressed cuz I thought it would be something that has a bit of brain in it.

December 22, 2022
4:15 pm
COIN
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Isn't there a fairness law somewhere that when a business does business with the public it has to offer the same to all clients/customers?

Here's a simple example. Let say XYZ store offers a jacket for sale at $99, doesn't it have to offer the same $99 price to all customers?

December 22, 2022
5:17 pm
Alexandre
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COIN said
Isn't there a fairness law somewhere that when a business does business with the public it has to offer the same to all clients/customers?

Here's a simple example. Let say XYZ store offers a jacket for sale at $99, doesn't it have to offer the same $99 price to all customers?  

I doubt that. I just bought eggs at large grocery store with $3 discount offered specifically to loyalty card users. That offer is not visible to those who didn't sign with their loyalty program.

December 22, 2022
11:32 pm
cgouimet
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Alexandre said

I doubt that. I just bought eggs at large grocery store with $3 discount offered specifically to loyalty card users. That offer is not visible to those who didn't sign with their loyalty program.  

Indeed. I take advantage of these "loyalty prices" almost every week. Also such lower price offers are "always time-limited and while quantities last" ...

CGO
December 23, 2022
6:20 am
cgouimet
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I have had a number of promotional offers from Tangerine. I usually accept them but sometimes I don't take advantage of them by adding funds to my accounts.

I have never asked to be extended an offer others here have received as I have also read here that they usually refuse to do so. So why bother.

I suppose if I were to call asking for, or insisting on, an offer others have received, I better take advantage of that promotion.

CGO
December 23, 2022
6:41 am
Bill
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Pretty much same experience for me, cgouimet. And I'm on a promo that ends near the end of the month, I think they gave it to me about 6 months ago, about 2.5% or so I think, never used it.

I'm glad I opened lots of accounts at various fi's years ago, lots of options and better for my health as I'm not bothered at all if a particular fi doesn't give me a good rate.

December 23, 2022
6:46 am
cgouimet
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Bill said
Pretty much same experience for me, cgouimet. And I'm on a promo that ends near the end of the month, I think they gave it to me about 6 months ago, about 2.5% or so I think, never used it.

I'm glad I opened lots of accounts at various fi's years ago, lots of options and better for my health as I'm not bothered at all if a particular fi doesn't give me a good rate.  

My wife is nearing the end of her TNG HISA's at 3.5% (Sep 1 to Dec 31).

All those funds are now in my TNG HISA's at 5.0% (Dec 1 to Apr 30). Kinda weird/nice to have a HISA rate better than most GIC's ... 🙂

CGO

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