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Email this3:43 pm
May 28, 2013
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When I log into my Tangerine account on the web, I get a phone call from Tang for two factor authentication. As I do not own a cell phone, they have to voice call me, not send a text.
Two issues with their TFA, which I am wondering if others have problems with.
1. About half the time, the call from Tang ends up as a dead call - I say hello, but no response from Tang; the line just goes dead. So I have to try again. And sometimes again!
2. When the female robotic voice does respond, it rattles off the 6 digit code so quickly that it is hard to keep up. (other FIs I deal with are much slower in relating the code) I wish they would slow down!
This makes it a real chore to sign into Tang!
5:26 pm
January 12, 2019
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For myself (73 years old) I've Never had a problem with Tang's TFA.
1.) I've only had one dead call from them, and that was about 6 months ago.
2.) If we can't understand the spoken code the first time, we are given an option to have it repeated (which I've never had to use).
To each, their own. 
- Dean
" Live Long, Healthy ... And Prosper ! "
11:17 pm
April 6, 2013
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Not an issue if one touch types the six digit code on the numeric keypad. The '5' key has a tactile bump to help position the three fingers over the '4', '5', and '6' home row keys.
2:13 pm
January 12, 2019
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Good point ⬆️, Norman.
I too find the numeric keypad much easier (and faster) to use, than the number keys on top of the main keyboard.
- Dean
" Live Long, Healthy ... And Prosper ! "
3:13 pm
May 28, 2013
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The problem is not the keypad! The issue is connecting by phone in the first place (frustrating enough!), and then if a connection is made, the speed at which the robotic voice reads off the six digit code. I have the phone in one hand, and the computer keyboard in front of me on the desk. Rather than try to hit the correct keys as the numbers are read out, maybe better to write down the digits as they are read, and then punch them in later. BTW, my keyboard does not have a numeric keypad, just the numbers above the first row of keys.
Anyway, I do not know why the voice says the digits so quickly - only at Tangerine, not the other FIs.
6:40 pm
January 12, 2019
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When signing on to Tangerine, my Wife also uses the; "write down the digits as they are read, and then punches them in later" method, and it works just fine for her.
As for my self, I much prefer the 'Numeric Keypad' method ... it's Easy & Fast, and gets the job done with no issues (@ Tangerine & elsewhere).
Whatever works, eh❗
- Dean
" Live Long, Healthy ... And Prosper ! "
