July 13, 2014
I was initial told Apirl-2018 that secure chat was 24 hours/7 days.
I was told today by a supervisor that it is not. Today April-16-2018 at 8:30 PM secure chat was not available with the message
"Sorry! We'd love to chat but our associates are all chatting away with other clients right now please try again in a few minutes"
I think the secure chat should be available any time a user is able to log on to Tangerine!