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Tangerine Savings Account "Close Account" button
May 11, 2018
11:11 am
Winnie
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I noticed very bright red button "Close Account" in my Tangerine Savings Account "Account Details" section.

But, my spouse and 2 another family members do not have red buttons "Close Account" in theirs Tangerine Savings Accounts.

I assume, that Tangerine desperately wants me to close my savings accounts, because I do not participate in Tangerine "promo interest games".

Because I have Tangerine 2 savings accounts (one joint), I just tried that "Close Account" button and instantly closed my joint account - works flawlessly!
No messages "We are sorry to see you go away, etc", nothing.

Just curios if anyone else also has that Tangerine red button "Close Account" or it just reserved especially for me sf-laugh

May 11, 2018
1:16 pm
toto
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I have it too Winnie. Maybe some of the older accounts?

May 11, 2018
1:47 pm
Joebart
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I have it too, but just on my savings..

May 11, 2018
5:14 pm
Loonie
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The best time to close an acount is the same day the interest has been deposited, if you have any funds there. Otherwise, interest accrued willhave nowhere to go and you may have problems getting it.

May 12, 2018
5:14 am
Kidd
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I looked last night, i saw no button. I wonder what selective process is being used for this?

May 12, 2018
5:18 am
Righand
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I did have the "Close Account" button at one time but after I added 75k and started playing the lottery game they removed the button.

I'm now on the present offer that ends on May 31 and if I don't get another offer after that I'll be moving out again.

Should be interesting to see if the "Close Account" button will re-appear.sf-wink

May 12, 2018
5:43 am
threeoakwest
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Getting pretty arrogant, aren't they!!!!

When I closed my account by speaking to an "agent" there was no effort to try to keep me as a long time customer.

May 12, 2018
7:03 am
Loonie
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threeoakwest said
Getting pretty arrogant, aren't they!!!!

When I closed my account by speaking to an "agent" there was no effort to try to keep me as a long time customer.  

The question for them is whether they're making any money off you or likely to in future.
If we're only there for the promos, eventually they will lose interest (to so speak!)

May 12, 2018
9:09 am
Righand
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Loonie said

The question for them is whether they're making any money off you or likely to in future.
If we're only there for the promos, eventually they will lose interest (to so speak!)  

"Only there for the promos" ?? I hope that you're not there for their basic 1.1% rate. With EQ offering 2.3% without having to beg every 3 months it just doesn't make sense to leave money at Tangerine for less than that.
I don't know how many others also stop using their different Tang accounts but whenever I have to move back to EQ I also stop using my Tang credit card (except for the 2% cashback categories) and also empty out my chequing account.
There is just no way that I will leave any money at all with Tangerine for their stingy base rate.sf-frown

May 12, 2018
10:54 am
gicjunkie
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Loonie said
The best time to close an acount is the same day the interest has been deposited, if you have any funds there. Otherwise, interest accrued willhave nowhere to go and you may have problems getting it.  

Whenever I am going to close an account, I speak to a representative, so that they can give me the "up to the minute" interest due prior to having him/her close the account. That way it doesn't matter when you close the account during the month. Don't press "Close Account" buttons.

May 12, 2018
11:53 am
Winnie
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gicjunkie said

Whenever I am going to close an account, I speak to a representative, so that they can give me the "up to the minute" interest due prior to having him/her close the account. That way it doesn't matter when you close the account during the month. Don't press "Close Account" buttons.  

When I closed my account using "Close Account" button, the "up to the minute" interest was displayed immediately and it asked me to which account I would like to deposit that interest. So, no worry about the "up to the minute" interest, no need to call or chat with a "friendly" representative.

May 12, 2018
12:48 pm
SG
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I believe the button only appears if you have more than 1 savings account open, and once you get down to 1 account on your profile for the savings category, the button disappears...at least that is how it worked for me

May 12, 2018
3:20 pm
Loonie
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It's good to know that Tang has figured out how to give up to the minute interest. I hope it's accurate.
I mentioned this problem because I was surprised to encounter it at TD.

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