Tangerine Orange Alerts - Turned OFF | Tangerine Bank (formerly ING Direct) | Discussion forum

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Tangerine Orange Alerts - Turned OFF
November 9, 2017
12:02 pm
JW
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Forum Posts: 40
Member Since:
July 19, 2013
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Has anyone else had this issue. All my Orange Alerts were Turned OFF. I suspect this was done when Tan did the website makeover. The result was I did not get an Alert Email that my Credit Card Statement was available. Therefore I missed Payment and was charged interest for being overdue. Tan has reversed the Interest Charge but denies they did anything wrong regarding turning off the Alerts. You may want to check your account to assure your Alerts are ON.

November 9, 2017
12:40 pm
JenE
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May 24, 2016
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Thanks for the info. My alerts were also off.

November 10, 2017
9:45 am
Save2Retire@55
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January 3, 2013
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Is this only related to Credit Card alerts?
Both my wife and I have Chequing and Saving accounts with Tangerine and we never had any interruptions on receiving alerts. We contribute weekly to our TFSA and every week we receive the alerts as expected.
We don't have CC with Tangerine.

November 10, 2017
10:42 am
JW
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Forum Posts: 40
Member Since:
July 19, 2013
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Orange Alerts is much more than just for Credit Cards. On Home page, click Top Right Corner (where your Name is). Dropdown Menu - click on Profiles & Settings. Mid-screen you will see General in Bold Orange ... beside is Orange Alert. Click on Orange Alert. You will see all the possible Alert settings.

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