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November 19, 2018
1:39 pm
Alexandre
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moneyhelp said
I guess my question is, is it best to call or simply chat online?

Based on my personal experience and what other people say on that forum, it is best to call, and do it during business hours. So that rep can talk to a manager.

November 19, 2018
1:59 pm
moneyhelp
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Alexandre said

moneyhelp said
I guess my question is, is it best to call or simply chat online?

Based on my personal experience and what other people say on that forum, it is best to call, and do it during business hours. So that rep can talk to a manager.  

Yea, might just do that tomorrow. I'll keep you guys posted. Cheers!

November 22, 2018
12:16 pm
Peter
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I just tried online chat and was told the following:

The only thing I see available at this time that is being offered is 1.60% for 90 days on the entire balance in the account up to $500 thousand.

Have you considered our GICs?

We do have terms anywhere from 6 mths at 2.60% up to 5 years at 3.50%.

I pointed out Simplii Financial's 3.15% promo rate (which beats Tangerine's 1-year GIC) and Motive Financial's regular 2.80% savings account rate.

The response was:

I am sorry we have nothing else to offer at this time.

November 22, 2018
1:31 pm
Berry
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I was on a promotion that was ending in November 30 and I called customer service. I explained that I was planning to move my money to Eqbank and the initial tangerine csr offered 2.5%. I asked if he could better and he connected me to retention.

The retention csr asked if I was looking for a gic or keep it in a savings account. He then offered 3% in savings until June 2019.

November 22, 2018
2:15 pm
Bill
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I find voices provide a more human connection that via electronics (chat, message) so I believe better chance of establishing rapport if you call in. Lot easier to blow off people (is it ok to say that?) via message. Of course if your CLV is low might not make any difference anyway.

November 22, 2018
2:36 pm
Top It Up
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And just today I had two GREAT Chat experiences - one with a CU, the other with my cellular provider. They were both lightening fast to understand the situation and equally as fast getting the situation back on track.

November 22, 2018
6:20 pm
Bill
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Yeah, my "observation" probably just reflects my age more than anything else - no doubt these days most folks feel more comfy with chat conversation than human voice.

November 22, 2018
7:17 pm
moneyhelp
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benito said
I was on a promotion that was ending in November 30 and I called customer service. I explained that I was planning to move my money to Eqbank and the initial tangerine csr offered 2.5%. I asked if he could better and he connected me to retention.

The retention csr asked if I was looking for a gic or keep it in a savings account. He then offered 3% in savings until June 2019.  

June 2019!!! WOW! That's 7 months, never heard a promo rate lasting that long. May I ask, are you dealing with 6 figures? Trying to ascertain whether they decided to give that high a rate only because they would be retaining a client with 6 figures and be in their best interest to do so.

Cheers!

November 23, 2018
1:46 am
Berry
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moneyhelp said

June 2019!!! WOW! That's 7 months, never heard a promo rate lasting that long. May I ask, are you dealing with 6 figures? Trying to ascertain whether they decided to give that high a rate only because they would be retaining a client with 6 figures and be in their best interest to do so.

Cheers!  

I double checked the offer and it is for 6 months (and not until June). They basically matched their current promotion for new customers.

November 24, 2018
7:42 pm
implode
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I just flew back today and checked my voicemail. One call from Tangerine last week. Another this week as a follow up. Unfortunately, the person who called me is only in M-F, but from the message, it seems to be wrt a promotion of sorts. Hoping for a nice rate.

November 26, 2018
8:30 pm
GoHabs
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Current promo of 2.75% expiring Nov 30. I got 2 offers:

3% for 6 months
or
3.15% for 4 months

I hope I made the right choice. Before I tell you which one I took, I'm curious - which one would you have chosen and why. Question open to all who care to respond. Thanks.

November 26, 2018
9:13 pm
Loonie
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This was discussed briefly earlier. I think most of us felt 3.15 x 4 months was the better deal on the assumption that rates might go up between now and then. It depends though on how much cash is involved. On a smallish amount, it doesn't matter so much and you may prefer the security of longer term.

November 26, 2018
9:39 pm
MG
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GoHabs said
Current promo of 2.75% expiring Nov 30. I got 2 offers:
  

May I ask how you received the two offers? Was it by email or did you call in and get verbally presented with the two offers? Thx.

November 27, 2018
2:51 am
Kidd
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GoHabs.

For every $100,000, 0.15% makes... ballpark $50 in 4 months. The old ontario government would call that a rounding error.

By the way, i agree. The Habs should go but to where?

November 27, 2018
3:01 am
implode
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I'd go with 3.15% for 4 months which matches Simpli's rate.

So I tried calling twice today to the number/extension left behind to call back at 1-888-600-9890 x55### received from 416-758-5025. I ended up leaving a voicemail for a callback as the Tangerine rep was probably busy as her message indicated she is in M-F 12-8 EST and I called within those hours.

November 27, 2018
4:53 am
Alexandre
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GoHabs said
which one would you have chosen and why

I took 3% for 6 months - which ends mid-May for me. I would rather keep money for extra 2 months at a good enough rate.

That gives me ability to park at Tang my Simplii savings dollars when Simplii promo ends on Feb. 28, and have 2 more months to see if Simplii comes with new offer or if some other bank does. In case it is an offer from a bank where I do not have an account, I'll have ample time to open it before 3% Tang promo expires, link with my Simplii and Tang accounts, verify that I can move money both ways.

If I had taken 3.15% for 4 months, I would have been without good rate by early March on savings in both of banks I keep my money at: Simplii and Tangerine.

November 27, 2018
6:40 am
gicjunkie
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FYI: I called and renegotiated a rate with Tang after just 2 months on the previously negotiated rate, which didn't expire for another 4 months. I probably may have been able to get a bit more, but they gave me 3% for 6 months without a problem.

November 27, 2018
9:35 am
NorthernRaven
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I've had the Tangerine "2.5% until Nov 30/2018" promo on my account, about to expire. I just got an email offering:

Keep your Savings Account balances at $50,000 or more and earn a special interest rate of 2.75% on your combined balances of up to $500,000 until November 30, 2019.
If your Savings Account balances happens to drop below $50,000, you can always bring your balances back up over $50,000 in order to start earning 2.75% again until November 30, 2019.

Earn 2.75% interest on the balances in your Tax-Free and RSP Savings Accounts of up to $500,000 combined until November 30, 2019.

Have the 3% (6 months) and 3.15% (4 months) retention offers people have been reporting here had a minimum balance requirement? Also, some people on RFD have mentioned that some of those retention offers have been attached to an $80K balance figure, but I'm not sure if they meant they've just been at the $80K mark in the past, or that the new rate requires that minimum balance.

November 27, 2018
10:30 am
Kidd
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Northern Raven.

I was given 3% for 6 months on my entire savings, new and old money alike, with NO required balance, from $0 to $1 million.

My 2.5% offer was to expire on november 30th 2018 but hearing of the 3% deal back in october. I asked for and received that 3% offer over a month ago.

November 27, 2018
10:35 am
Slybanking
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Anybody had any of those 3% promo offer after calling for a TFSA account or was it always for a saving account?

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