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Security issues at Tangerine
February 9, 2015
3:46 pm
JustMe
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Well I wanted to move few bucks today from Tang to external account and full load of $hit hit the fan. Full speed.
Tang figured out somebody attempted phishing or similar action and blocked my account. Could not log in; could not move money; could not move money using telephone banking; rep could not move money either.
Account blocked. I have been advised to download and install IBMs Rapport. Rep sent e-mail to security department, asked me zillion questions, had to change pin and will have to change security questions when I get access back. Turnaround time is 24-48h to unblock my account. Until then, no money...
Do you think I will continue to take advantage of their promotional rates in the future? To do any banking? I will think twice...

February 9, 2015
4:25 pm
Loonie
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Maybe they just protected you from even bigger hassles.

Locking the barn door after the horse is gone doesn't usually work out too well, if you own the horse.

Personally, I wouldn't want to be in the position of arguing with a bank after they had mistakenly given away my money if it could possibly be avoided.

February 9, 2015
4:40 pm
JustMe
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Oh, you are quite correct. Better being safe than sorry. But if you planned to withdraw $ TODAY, because you HAVE to pay for something it could be quite 'interesting'. And what if you had preauthorized bills due today? Do you log in into your bank Every Single Day to see if your money is still there and did not go to Taliban or similar? All you bills will be rejected and you will be hit most likely with NSF charge.

In this cases I would expect Bank to give me a call and resolve this issue ASAP.

Anyway, an update: after maybe some 30 min, I got back my account and initiated transfer.

IBM's software has an interesting feature though: if it is active - meaning web site you are in is protected, you cannot save the screen using Print Screen button nor Snipping tool (Win 7).
Only few Canadian banks are there by default: Scotia, Tang, TD. And about 400+ American banks. You could add your bank (web site) but do you really need another piece of software? My Avast was good enough so far...

February 9, 2015
7:34 pm
james1900
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From my understanding, the accounts suspended due to security concerns are few. So, you are just unlucky to get into this kind of trouble. If you abandoned this bank just because you had one case of inconvenience, I wish you good luck with other banks.

February 9, 2015
8:50 pm
Loonie
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Good news that the issue was resolved within the day after all!

re: IBM- you can always photograph the screen if desperate.

I agree, they should phone you if transaction pending- but that may depend on whether their system can pick it up and flag it, or just anonymously shuts down the account access.

February 10, 2015
10:08 am
jgclghrn
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The same thing happened to me at Tangerine. All I did was forward them a phishing e-mail I received for their information. Although I never did anything to compromise my account information, they blocked my account, had me change my password and security questions, and install the IBM software. I was not impressed but if I remember correctly they said any existing pre-authorized payments would go through.

I get quite a few phishing e-mails purportedly from legitimate financial institutions. I always forward them to that institution. Most reply that I should call them if I did anything to compromise my account. However Tangerine's policy seems to be to block your account and have you go through the process described above. They didn't give me any explanation as to why they believed this had to be done.

I haven't forwarded them anything since.

February 10, 2015
8:24 pm
Yatti420
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Well seems to be good security to me.. Inconvenience ye but better to be safe then sorry.. As for overall Tangerine security pretty good.. 2 factor authentication and other nice features.. Hats off to ING Direct Canada :)

February 11, 2015
7:19 am
NessieVan
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February 10, 2015
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With Online Banking..especially institutions like Tangerine Bank where you have the privilege of registering for an account online, security will always be the main topic of discussion.
Transfer of funds or any other transactions for that matter - electronically - will always have consumers like us on our toes if the money is secure. That being said, with institutions like Tangerine, they should have a solid Network team that oversea security. Perhaps even better than the bigger banks in Canada (i.e. CIBC, BMO etc.) because they operate fully online. Their banking is convenient for those who do not enjoy going to a branch for service. It sucks to here that the account was on temporary freeze...but it is better to be safe than sorry, especially with the hackers around sf-cool

February 11, 2015
10:02 am
james1900
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Yatti420 said

Well seems to be good security to me.. Inconvenience ye but better to be safe then sorry.. As for overall Tangerine security pretty good.. 2 factor authentication and other nice features.. Hats off to ING Direct Canada :)

Tangerine is not using 2-factor authentication. Their preset phrase and picture are just a way for the customer to know it is the legitimate website. Instead, CIBC implemented 2FA. If you are doing those 5 transactions, i.e. "Adding a new Interac e-Transfer® recipient", etc, you will need another dynamic PIN, sent to you via text, voice, or email.

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