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Request call back feature
September 14, 2023
10:49 pm
frugal lady
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Forum Posts: 191
Member Since:
February 20, 2013
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I have never had any troubles with logging into or accessing my accounts until today.
Today I was able to log in online OK but I could not move money between accounts.
There was a message that I needed to call them as some information was missing from Account Profile. I was not looking forward to phoning and waiting for over 30 minutes to speak to someone. Instead I used the "call back" feature at 10:15 pm. I was pleasantly surprised when I got a call back from them within about 1.5 minutes!!! And problem solved within 4 minutes. sf-surprised

September 15, 2023
8:47 am
CHISA99sjf
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Forum Posts: 3
Member Since:
May 21, 2021
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WOW, thanks for this tip frugal lady. I had noticed this contact option before and incorrectly assumed that it would be a complete waste of time. Upon reading your post, I used the request call back feature today and was very satisfied with the experience. Much better than waiting on hold and listening to Tangerine's dreadful elevator music. sf-cool

September 15, 2023
9:21 am
HermanH
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Forum Posts: 1131
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April 14, 2021
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Alas, if only the call-back feature was something offered every time or could be triggered by the user. sf-cry

October 11, 2023
3:41 pm
DevPatel
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Forum Posts: 26
Member Since:
April 2, 2015
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I had been using the feature for quite sometime, but unfortunately nowadays I do not get that option. I believe they give that option based on the wait times.
And these days I am forced to call them more 🙁

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