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New Tangerine Site now Live
September 29, 2017
3:22 am
threeoakwest
Ontario, Canada
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Is there anyone that likes the new site.

I find it very confusing and you cannot go directly to an account and view it.
I hope they'll be like email providers that allow one to use the old site if they don't like the new one, but probably not.

September 29, 2017
8:31 am
Slybanking
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July 28, 2016
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I am fine with it. Not sure what you mean, when you log in you end up with the overview and all my accounts are there, simply click on the account you want to see.

September 29, 2017
9:11 am
Rick
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February 17, 2013
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No choice anymore....link to old site now sends you to the new site.

Let's Take You to Our Homepage

As a result of our recent website redesign, the page you're trying to go to is no longer live on our site.
Please continue by entering through our new homepage, tangerine.ca.

Waits until you confirm your PIN on the second log in page, then redirects you so you have to do it all again
Don't care for it.

September 30, 2017
5:20 am
Nehpets
Ontario
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December 20, 2016
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Poorly designed website, unintuitive and confusing.

Another good reason to abandon Tangerine, IMO.

September 30, 2017
6:48 am
Bill
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September 11, 2013
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Took a few minutes to poke around the new site. Well-designed website, intuitive and clear. Another good reason to use Tangerine, IMO.sf-smile

September 30, 2017
7:29 am
Saver-Mom
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December 12, 2015
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Bill, so far you are the only one who likes it.
Put me down for a big thumbs down

September 30, 2017
8:25 am
bpwest
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June 8, 2016
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Well, I'm in the 'if it ain't broke, don't fix it' camp, but we'll get used to navigating the updated site, eventually.

One feature of the old site I haven't found, and may likely be 'gone', is the "My info & options', which among other things, included 'my contest entries & bonuses' . It was nice to have the bonuses listed and archived, for easy reference.

I may call in to chat with CSR, when late Sept-early Oct 'rush' is over, if I need help wrangling new website.

September 30, 2017
8:36 am
Rick
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bpwest said
Well, I'm in the 'if it ain't broke, don't fix it' camp, but we'll get used to navigating the updated site, eventually.

One feature of the old site I haven't found, and may likely be 'gone', is the "My info & options', which among other things, included 'my contest entries & bonuses' . It was nice to have the bonuses listed and archived, for easy reference.

I may call in to chat with CSR, when late Sept-early Oct 'rush' is over, if I need help wrangling new website.  

It's under "Profile & Settings" then "Bonuses & Contests". You're right... we'll get used to it eventually. Still don't like it.

September 30, 2017
12:12 pm
Bill
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Saver-Mom, doesn't Slybanking's opinion count?sf-wink

September 30, 2017
12:38 pm
Top It Up
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December 17, 2016
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I never get too excited about website layouts - AS LONG AS - the account log in is visible I'm good to go, and Tangerine's I'm a Client, Let Me In is incredibly visible.

September 30, 2017
1:04 pm
Saver-Mom
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Bill, I thought Sly was netral, not for nor against

October 2, 2017
7:41 am
Slybanking
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July 28, 2016
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Sorry for the confusion. Old site was fine and I am already use to the new one and happy with it. Question, does anybody know if we can default the download format so we don't have to reenter it every time.

October 3, 2017
11:37 am
Doug
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December 12, 2009
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Saver-Mom said
Bill, so far you are the only one who likes it.
Put me down for a big thumbs down  

Mine are "on their way down".

I now have to e-mail them about a serious flaw, with the account's balance not updating for each transaction when multiple transactions are made per day. Also, serious flaws with their algorithms that categorize transactions. I think we should be able to completely opt out of this or it should be made a "personal finance management tool" layer on top of online banking - or they should just partner with Mint.

Also, they need to fix the fairly recent change in their core banking system for scheduled transfers that show up as "internal transfers". Very negative to statement description and detail in my view! 🙁

Simplii Financial...you can't come soon enough! 😉

Cheers,
Doug

October 3, 2017
3:59 pm
AltaRed
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October 27, 2013
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FWIW, it seems to me that almost all institutions are re-designing their websites to be mobile friendly. Granted most institutions have mobile apps as well, but even mobile users often prefer to go to the website to do most things. I'm not a Tangerine customer so cannot comment specifically, but have seen these changes at RBC, CIBC, Wells Fargo and even Scotia and BMO are tweaking their websites. BMO appears to be undertaking (or about to undertake) a complete overhaul based on their Advisory Panel surveys. Motive as well when it re-morphed from CDF.

Even though I refuse to use the mobile apps (I prefer the websites), I think we just have to get used to tidal change.

October 5, 2017
2:56 pm
Doug
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I don't bank with Motive Financial but if I did, I'd say they have the best interface. They switched to the same core banking system as Coast Capital Savings that I use, called Temeno from Celero Systems, and the online banking platform is Central 1 Credit Union's MemberDirect. Both are well laid out and provide sufficient (not perfect, but almost) transaction narrative and statement detail. 🙂

I'm considering migrating fully to Coast Capital Savings and Hubert Financial/Implicity Financial from Tangerine.

Cheers,
Doug

October 5, 2017
7:49 pm
Loonie
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October 21, 2013
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Spouse still deals with Tang for the promos. I've pretty much quit but may reactivate. All registered funds are elsewhere or are going this month - to Hubert, which provides a good holding ground until we decide how much to withdraw (to maximize tax bracket). Tang has consistently ignored needs of registered savings account holders, except for its recent pathetic new money offer. We've never gotten an offer re: mutual funds, although you'd think we'd be ideal candidates for it as we've been moving registered funds out for the last year or so.

In answer to Doug's previous question, spouse's rate will apply to joint account with me. I haven't checked whether I'm supposed to get a promo. I'm finding it harder and harder to be bothered with them and didn't take them up on last quarter's offer of 3.1, which they sent by snail mail. Yes, I left money on the table. I'm just really tired of them.

October 16, 2017
1:11 pm
Well Retired
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October 16, 2017
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