I doubled the low interest rate after the promo ended | Tangerine Bank | Discussion forum

I signed on at Tangerine for their promo rate last summer. When the promo ended, and the rate dropped back to (ugh) .8%, nowhere else had anything much higher, except promos I didn't qualify for.

So I complained. Why not? Just the usual stuff... that I'd move my (at CDIC-limit) account if they couldn't do better. Of course, customer service reps can't authorize anything like that.

This is where the magic word comes in. I simply asked the CSR to "escalate" my call. This will ALWAYS bump a caller to a supervisor - who can usually do a lot of authorizing. Which she did, doubling my .8% rate, for customer retention.

It's a good word to know.