How can we check if there are funds on hold on either checking or savings account? If there are funds on hold, how can we see the dollar figure? | Tangerine Bank | Discussion forum

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How can we check if there are funds on hold on either checking or savings account? If there are funds on hold, how can we see the dollar figure?
April 21, 2021
8:58 pm
piggybank
British Columbia
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Question 1. How can I determine if there are any funds on hold, on either my chequing account and my savings account?
Q2. If there are funds on hold, how can I determine how much is on hold?

April 21, 2021
9:03 pm
HermanH
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Click on Transactions.

Under the Posted Transactions section, there should be a tab that says:
"A total of $ #### is on hold from your recent deposit(s). Learn more" button.

April 21, 2021
10:04 pm
piggybank
British Columbia
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I clicked on Transactions and am taken to https://www.tangerine.ca/app/#/transactions.

I see the words "Posted Transactions" but there is no tab.Screenshot_2021-04-21-Transactions-Tangerine.png

April 21, 2021
10:18 pm
HermanH
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New-Bitmap-Image.jpg
Try looking down further.
This is how mine looks.

April 21, 2021
10:24 pm
Norman1
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hwyc reported that the "A total of $… is on hold…" bar only appears when there are funds on hold.

April 21, 2021
10:52 pm
piggybank
British Columbia
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Thank you, HermanH and Norman1.
I don't see the "A total of $… is on hold…" info box anywhere in the Transactions page, so I guess this means there is no hold.

But I'm surprised at this. I did a photo cheque-in deposit on Friday last week. I then got an email from Tangerine saying:

Thanks for using our Cheque-In feature to submit your cheque today. Don't rip up your cheque just yet. Keep it in a safe place until we've finished processing it. We'll send you an email within a week to let you know we've deposited it into your Account, at which time you can safely destroy it.

I never got an email saying that the deposit has been processed, so I would think that there should (still) be a hold on the cheque/funds.

April 21, 2021
10:55 pm
piggybank
British Columbia
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I came across
https://www.tangerine.ca/en/faq/answer?permaLink=hold-policy-faqs--generic-phone--en--2--1. The last question says:

Where can I find information on funds that are on hold in my Account?
When you're logged in, you can find details on any funds you have on hold under 'Transactions', near the top of your screen. This information will only appear when you have funds on hold.

I wish there would be info on holds ALWAYS, even when there is zero funds on hold. This is crucial when you're dealing with a bank that charges an NSF fee (currently at $45!).

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