Hi Rick, Kilarney, and other guests of the forum,
We appreciate your time and discussion while you wait patiently, as of today we have confirmation that the issue has been resolved. While we can't provide details about the issues that we encountered when handling the processing, we're happy to let you know that the final details have been sent to your mother based on her preferred communication method. As a guest poster on this forum has mentioned, we ensure due diligence on each case, and apologize for the delay. Thank you for helping us work to improve our estates process.
Rick - we've received your email, and will be responding to it with a bit more detail.
Thank you for working together with us on this, please let us know if there is anything else that you would like clarification on.
ING DIRECT Canada
I just wanted to give my 2 cents, I had my girlfriend die about 3 years ago, she had RRSP's through ING. As there was no will and we had not lived together long enough to be considered "common law" her father was in charge of her estate. He sent the required information to ING, within two weeks the funds were deposited in her sisters account as he had asked them to do. So I have had a positive experience with ING in regards to dealing with this type of a situation. Hopefully you get this resolved Rick.
I was sent the same basic email as was posted by ING above. They cannot share information with me as I am not the account holder. They also say that the money has been transferred. This is not the case. There was a small rsp that did come through but apparently the large rsp was lost in the mail. Sounds very fishy to me. We are still waiting. I sure hope this gets resolved soon so my mother can go on with the grieving process.
rick, one thing you can do is call customer service and get them to connect you with someone in accounting who can give you the cheque number. this is a standard countermeasure against the bs these banks often throw out ("cheque was sent, its canada post's fault its not there yet", etc...). if they can't or won't give you the number of the cheque that the rrsp funds are drawn on, chances are pretty good they are lying to you and the cheque hasn't been cut yet. at that point you might want to consider going legal.
It seems like everything is finalized as far as the rsp's are concerned. The money was transferred to the wrong branch but none the less it was found.
My mom's mortgage was also through ING. She sold the house and wants to pay the mortgage off. The money from the sale is now in escrow, awaiting ING's final figures on what is owed including penalty and admin. The notary has now sent 4 faxes regarding this issue. What is wrong with this company! I shake my head and cannot understand. Wouldn't they want to simply wash their hands of this case completely?
Thank you to those who helped and to ING>>>>>> You're not getting any of my money...ever! I will stick to a brick and mortar Bank! Even if it means a little lower interest!
November 8, 2009
I have to say, that this is a very poor answer, and one that in no way addresses the issue, which would be that ING is not delivering on its commitments to this customer. Are you the forum moderator for this site? If so, you are not representing your organization or your brand very well.
i cant help but think this is something that should be done in person. ing has branches in most major canadian centers (head office in toronto). i know if it was my mother i would have taken a day off work and accompanied her to the nearest ing branch, presented the appropriate documents, and demanded satisfaction. testy customers tend to get what they want provided all their documents are in order. maybe you should consider showing up in person? good luck.
crap stan, take a chill-pill! 😆 all the banks make you sign similar agreements. ing is no better or worse than the next bank in that regard.
assuming your email made it past ing's spam filters, let us know what happens...
Yeah, since (according to you) all banks engage in this sleazy process, it's somehow justified. Most Canadians love bending over and taking it and will make any excuse to say it's all right. Then they'll turn on anyone who points out how wrong it is.
This is the reason that when dealing with RSP's -or any type of investment - one should seriously consider Segregated Funds - named beneficiary - and absolutley no issues when it comes time to rolling over to spouse upon death and you have a broker that will help you get through the paper work. I hope this works out for you.
SuperStarSaver / ING said:
Rick, while we cannot discuss the details of each case in public forum, rest assured we're actively looking into your mother's case. If you would like any additional information on where the case is at, I'd be happy to have the associate give you a call. Things get a bit trickier when dealing with estates so we thank you and your mother for your patience and consideration during this time.
ING DIRECT Canada
Still no reply to my email. This ING message seems to be a "save face" public forum message. Our patience is running very thin.
Hi Rick I am in a similar situation with BCE transferring some stocks. I would suggest ...CTV News British Columbia's consumer reporter, Steele On Your Side.... or spend a few dollars and have a lawyer that specializes dealing with financial institutions mail a letter for you. I know we all don't like to spend money to get what is owed to us....but some times you get the attention you need. I am glad that I have never dealt with ING as each time I reviewed the option to do so....I found that they are more fluff than offering a good product. I hope more offer their support to you and that ING sees it!!!