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Can't speak with agent at Tangerine anymore ?
October 22, 2019
7:49 am
chamnic
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December 18, 2018
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Hello

My rate expired today on Tangerine savings and reverted down to 1.1%. I used to phone in to get a better rate but it seems there is no menu option anymore to talk with someone. Am I dreaming this morning ?

October 22, 2019
8:12 am
GreatWhiteNorth
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Nope. Gave up & moved my $ elsewhere.

October 22, 2019
9:11 am
Vatox
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chamnic said
Hello

My rate expired today on Tangerine savings and reverted down to 1.1%. I used to phone in to get a better rate but it seems there is no menu option anymore to talk with someone. Am I dreaming this morning ?  

Are you saying there is nobody there to conduct transactions and or password resets, etc, or are you saying there is no negation people with authority?

October 22, 2019
9:46 am
dougjp
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Vatox said

Are you saying there is nobody there to conduct transactions and or password resets, etc, or are you saying there is no negation people with authority?  

There is nobody to do anything. Due to "menu option blocking", a "modern" process of running customers around in circles and forcing everyone to do things themselves. As a result, not hiring staff.

Tangerine is not alone in this. What they fail to understand during their cost saving binge is the anger created in (ex) customers, how much business they lose/don't get, and how long that anger lasts. The old one angry customer tells 10 others fact.

It's sometimes possible to defeat these systems by pressing "0", and sometimes its necessary to go back to the main menu, then forward again to the menu where you were, and hit "0" again. A few times. Try it.

October 22, 2019
9:51 am
pebbles
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I just tried calling them. The "0" option does not work, but if you try one of their other options, you can eventually speak with an agent. The downside is that when I tried to get a better rate on my saving account, they tried to talk me into a GIC at a pathetic rate. They offered me a slightly better rate than what I am receiving on my savings account after putting me on hold, but not enough for me to keep my funds there.

October 22, 2019
9:58 am
Righand
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dougjp said

There is nobody to do anything. Due to "menu option blocking", a "modern" process of running customers around in circles and forcing everyone to do things themselves. As a result, not hiring staff.

Tangerine is not alone in this. What they fail to understand during their cost saving binge is the anger created in (ex) customers, how much business they lose/don't get, and how long that anger lasts. The old one angry customer tells 10 others fact.

It's sometimes possible to defeat these systems by pressing "0", and sometimes its necessary to go back to the main menu, then forward again to the menu where you were, and hit "0" again. A few times. Try it.  

Strange, after reading your post I tried customer service at 1-888-826-4374 and was able to speak to someone almost immediately. If I wasn't able to contact someone I was going to start moving funds out, ASAP.

October 22, 2019
11:09 am
Dean
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GreatWhiteNorth said

Nope. Gave up & moved my $ elsewhere.  

Ditto ⬆

Hasta La Vista, Tangerine❗sf-cool

sf-cool " Live Long And Prosper " sf-cool

October 22, 2019
1:30 pm
dougjp
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Righand said

Strange, after reading your post I tried customer service at 1-888-826-4374 and was able to speak to someone almost immediately. If I wasn't able to contact someone I was going to start moving funds out, ASAP.  

Interesting! Now I suspect, as we have to enter our client number and password at the outset, that they program different accounts to be treated differently!

Here's what I did just now, in detail. Main Menu after entering the above details has 5 options, none of which address why I'm calling in any way, and none give an ability to talk to a person. So I hit "0" and as expected as its the first time and in the first menu, I got an automated 'you chose invalid option'. Then I picked one of the 5 to get me beyond the Main Menu, #3 PIN in my case. This brought me to its Menu with its options. Still no option to talk to a person. In this Menu I hit "0" again and it said hold to talk to a person. Hitting "0" multiple times seems to tell them they have a crazy person, so best let someone stop them! sf-cool If I didn't do that, I would either follow instructions to get back to the main menu, rinse and repeat until giving up out of frustration.

October 25, 2019
6:48 am
chamnic
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It seems hitting the "0" multiple times work. I'm now on hold listening to their annoying music.

What a wonderful age we live in ... Customer service trying to discourage customers in talking with someone and hope he/she gives up.

November 6, 2019
4:58 pm
dougjp
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chamnic said
It seems hitting the "0" multiple times work. I'm now on hold listening to their annoying music.

What a wonderful age we live in ... Customer service trying to discourage customers in talking with someone and hope he/she gives up.  

Yes, that's clearly "JOB 1" today. Another way of saying it is, if we can only get these wait times down, we can eliminate staff. Nothing else matters 🙁

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