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Another Tangerine Promo for existing customers -- only 2.2%!
May 3, 2022
5:34 pm
RicksBank
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My wife and I both had the 2.0% promo until April 30th. I received the 2.2% promo email for May 3rd, which I activated today. A week ago an agent told us on the phone that if we called back today they would extend the offer to my wife. However, when we called they offered her the same 2.25% deal as tourquoise, for 5 months (end of September) . We accepted that.

May 3, 2022
6:34 pm
Bill
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Thanks for the tip, tourqoise, might try it, though on $100K a .25% difference is about $20/month (and that's before before taxes), so for two more months it's not a lot of dough. Also, by June 30 rates might be higher, so another reason to wait until my promo expires.

I've been with them since ING days too and I usually get a promo rate (I think I'm getting treated a bit better since I got their credit card, charge about $500/month to it) though rarely their very best offer. I keep our exchanges always pleasant and low-key, never implying they owe me anything, I'm just giving them an opportunity to keep my money there if they want it, as I'm convinced institutions have "coded" each client to easily direct the agent re. how accommodating to be on the phone.

May 3, 2022
10:12 pm
HermanH
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RicksBank said
I received the 2.2% promo email for May 3rd, which I activated today. A week ago an agent told us on the phone that if we called back today they would extend the offer to my wife. However, when we called they offered her the same 2.25% deal as tourquoise, for 5 months (end of September) . We accepted that.  

Why let your wife have all the benefits? Call back and demand the 2.25% for your own accounts. Once one member of the household is on a promotion, it immediately becomes available to all members of the same household who demand it.

May 3, 2022
10:54 pm
Loonie
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HermanH said
Why let your wife have all the benefits? Call back and demand the 2.25% for your own accounts. Once one member of the household is on a promotion, it immediately becomes available to all members of the same household who demand it.  

Sadly, this is not reliably true. Their CSRs will tell you this sometimes (when they are not making the offer), and sometimes it proves to be true, but other times they will swear up and down that no such rule ever existed. I've experienced both versions.
The only "rules" at Tang are the ones that they publish. Everything else is a crap shoot.

May 3, 2022
11:03 pm
HermanH
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Yes, I've heard both stories, too. Just have to keep calling and getting shuffled around until you get the manager. It may be unpublished policy, but I think that it exists because CSRs and managers have both said so. If some are ignorant of its existence, that happens in all organizations. Be persistent.

May 3, 2022
11:54 pm
Loonie
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I did speak to at least one manager.
Sometimes it's just not worth the time or stress pursuing Fis that behave like this. I wouldn't assume you will win in the end.
After a few years of these games, some of which were definitely profitable, I quit. I am better off without them for sure. Some may have more stamina for their nonsense.

May 4, 2022
5:29 am
savemoresaveoften
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I am leaning towards NOT accepting the 2.2% invite this time and see if I get included in the next round of "better" promotion. Not going to let me classified me into the beggar category.
Rather lock in to a 1y GIC which is 100bps better anyway.

May 4, 2022
5:30 am
Bill
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I've seen no proof there's such a policy, could be they're just saying that sometimes when they're giving in to being pestered.

May 4, 2022
5:31 am
bhuc
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Wait times on the phone to speak with a CSR is painful. Patience is not one of my strong suits.
Current wait times are inexcess of 30 minutes just about anytime of the day.

I'm doing this to request a HISA interest rate of 2% plus (my current rate is .1%)
Tang promo rates maybe better than some but the hold times are killing me.

If some one from Tangerine is reading this then please add more CSR's to handle the volume !
sf-cry

May 4, 2022
7:43 am
MG
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bhuc said
Wait times on the phone to speak with a CSR is painful. Patience is not one of my strong suits.
Current wait times are inexcess of 30 minutes just about anytime of the day.

sf-cry  

Remember that Tangerine call centre is open 24 hours a day. Pick a less busy time. I called Sunday afternoon and even though the message said 30 minute wait time (online and on the phone), the call got picked up in 5 minutes. YMMV.

May 4, 2022
9:41 am
turquoise
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Bill said
Thanks for the tip, tourqoise, might try it, though on $100K a .25% difference is about $20/month (and that's before before taxes), so for two more months it's not a lot of dough. Also, by June 30 rates might be higher, so another reason to wait until my promo expires.

Yup, that makes sense. I went ahead because the extra promo time is more valuable to me right now than .25-.50. Now I know that worst case scenario I can just keep those funds at Tangerine until the end of September. My hope though is to move them into a GIC before then. I'm waiting until after the July rate announcement. I'd jump all over a 5-year 6% GIC (which I couldn't even imagine a year ago).


I'm convinced institutions have "coded" each client to easily direct the agent re. how accommodating to be on the phone.  

Same here. I don't think they put anything incriminating in their notes (e.g. "this guy is a complete jerk!"), but I figure there's various codes...like maybe a field that shows how many times a client escalated an issue to management, etc.

Sometimes this can be positive, though. I have been with Rogers for a couple of decades, and have had to push an issue to their Office of the President 3 or 4 times during that span. I'm convinced that this has actually helped me with other issues, as the CSR knows that a) I'm not bluffing if I say I'll escalate something; b) I've never been 'in the wrong' when I escalated an issue (Rogers always apologized and attempted to fix things...eventually).

June 1, 2022
12:31 pm
savemoresaveoften
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True to my words, I did not activate the measly 2.2% that they showed me.
Will see how the experiment goes and report back when there is news.

P.S when I called in, they offered 2.25% but wont cover US balance. I said forget it.

June 1, 2022
1:37 pm
JohnnyCash
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savemoresaveoften said
True to my words, I did not activate the measly 2.2% that they showed me.
Will see how the experiment goes and report back when there is news.

P.S when I called in, they offered 2.25% but wont cover US balance. I said forget it.  

Yeah, did the same thing and ignored the 2.2% offer. I decided to roll the dice and instead took up the 2.75% offer from Meridian to tide me over until the end of the year. In the interim, I'll wait to see if they drop another offer into Insights over the next few months.

June 2, 2022
11:07 am
savemoresaveoften
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savemoresaveoften said
True to my words, I did not activate the measly 2.2% that they showed me.
Will see how the experiment goes and report back when there is news.

P.S when I called in, they offered 2.25% but wont cover US balance. I said forget it.  

Does not take long for my strategy to work. Declined 2.2% ended May31. Recd 2.8% offer that covers usd too today Jun2. New money offer

June 2, 2022
11:12 am
cgouimet
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savemoresaveoften said
Does not take long for my strategy to work. Declined 2.2% ended May31. Recd 2.8% offer that covers usd too today Jun2. New money offer  

Did you decline (I don't recall that option on my same offer) or just not accept?

Anyways, I also had the 2.2% offer but I didn't not accept it. I wouldn't mind the 2.8% offer ...

CGO
June 2, 2022
11:13 am
ingoo
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I didn't accept the 2.2% by May 31 offer either, but no 2.8% offer for me 🙁

June 2, 2022
11:34 am
savemoresaveoften
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cgouimet said

Did you decline (I don't recall that option on my same offer) or just not accept?

Anyways, I also had the 2.2% offer but I didn't not accept it. I wouldn't mind the 2.8% offer ...  

Sorry but yeah I did not activate 2.2%. When I called in for a better offer, I declined a 2.25%

June 2, 2022
12:19 pm
JohnnyCash
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ingoo said
I didn't accept the 2.2% by May 31 offer either, but no 2.8% offer for me 🙁  

Same, did not accept the offer and rolled the dice. I'll wait to see if it comes at a later date.

June 2, 2022
12:22 pm
RicksBank
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A couple of weeks ago, my inlaws got a 2.75% bonus offer for 6 months or so as new 1st-time customers.

Ineteresting (?) that EQ, Oaken, etc are raising their GIC rates a lot but leaving their savings rates at 1.5%/1.6%. I never paid attention before. Is this expected?

June 2, 2022
12:31 pm
cgouimet
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RicksBank said
A couple of weeks ago, my inlaws got a 2.75% bonus offer for 6 months or so as new 1st-time customers.

Ineteresting (?) that EQ, Oaken, etc are raising their GIC rates a lot but leaving their savings rates at 1.5%/1.6%. I never paid attention before. Is this expected?  

Higher HISA rates for us to park short term might be what we're looking for in volatile times, but EQ, Oaken and many others may want more locked in $ to support their their longer term parking/lending needs ...

CGO

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