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Adding External Account Issues
January 11, 2024
9:27 am
rnn
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January 11, 2024
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I deleted the external link to my Simplii chequing today and thought I could easily add my Simplii Savings account like in the past. It gave an error and told me to call Tangerine. When I called, they said that because I'm located outside of Ontario, I would have to send a void cheque and a letter with my name and client number and the request to add the external link due to recent regulatory issues. Said there was no known ETA before I could add it myself again.

Just wanted to let everyone know so you don't miss out on promos like I will 🙁 Think it might be why they keep holding my funds now too 🙁

January 12, 2024
7:32 am
JohnnyCash
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I have a similar situation and the same issue you've encountered. Very odd and a bit problematic. There's must be more to this story than what Tangerine has divulged so far.

January 14, 2024
11:24 am
SaverJunior
Toronto
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I suspect that has something to do with the amount of micro-deposits given to you. Once it exceeds a certain threshold in a given period of time, that will trigger a legitimacy/authemticity auditing from the bank.

January 14, 2024
12:41 pm
Alexandre
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Today, I deleted link to one of FIs and added link to a different FI. No issues.

January 14, 2024
8:40 pm
JohnnyCash
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SaverJunior said
I suspect that has something to do with the amount of micro-deposits given to you. Once it exceeds a certain threshold in a given period of time, that will trigger a legitimacy/authemticity auditing from the bank.  

Your theory seems plausible, if true, it would have been nice if Tangerine had been straight forward with the OP as to the reason for their inability to add a new external account. It makes me wonder what the threshold could be.

January 15, 2024
12:10 pm
Dean
Valhalla Mountains, British Columbia
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.
Does Tangerine still limit us to 3 external accounts,
or is that old news now ?

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

January 15, 2024
1:55 pm
BillieBob
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Dean said
.
Does Tangerine still limit us to 3 external accounts,
or is that old news now ?

    Dean

  

Still limited to 3 external accounts.Screenshot-2024-01-15-at-4.53.43-PM.png

January 18, 2024
2:13 pm
BTC
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January 24, 2024
10:01 pm
JohnnyCash
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I did an experiment this morning after being unable to add an external account. I was finally successful after linking a bank located in the same province I reside in. Seems a very peculiar restriction.

February 6, 2024
11:45 am
emax1234
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Same problem - deleted an external account, tried adding new one, went thru entire form only to be told at the end that it doesn't work and to call Customer Service. There they said I have to fill out a PAD form from the external institution, print it and mail to Tangerine, and that it would take 5 business days to process. So likely 2 weeks total. Welcome back to the 1980s!

Doubt it's related to too many micro deposits -- I haven't done an external link for over a year. Probably the fact that I'm in BC and not Ontario.

April 5, 2024
9:37 am
Jon
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I also have this problem, they told me you cannot link an account on FI that is from another province normally, instead, you need to deposit a cheque and call them to make this happen.

May 8, 2024
2:17 pm
gotthatdawginem
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May 8, 2024
2:30 pm
Wrayzor
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gotthatdawginem said
Looks like this RFD post may have a solution: https://forums.redflagdeals.com/linking-external-bank-account-tangerine-2672663/4/#p39021643  

Yeah, supplying a fake address is the solution to all of life's problems and never creates any new ones.sf-confused

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