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Email this9:27 am
January 11, 2024
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I deleted the external link to my Simplii chequing today and thought I could easily add my Simplii Savings account like in the past. It gave an error and told me to call Tangerine. When I called, they said that because I'm located outside of Ontario, I would have to send a void cheque and a letter with my name and client number and the request to add the external link due to recent regulatory issues. Said there was no known ETA before I could add it myself again.
Just wanted to let everyone know so you don't miss out on promos like I will 🙁 Think it might be why they keep holding my funds now too 🙁
7:32 am
April 21, 2022
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I have a similar situation and the same issue you've encountered. Very odd and a bit problematic. There's must be more to this story than what Tangerine has divulged so far.
11:24 am
March 16, 2018
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I suspect that has something to do with the amount of micro-deposits given to you. Once it exceeds a certain threshold in a given period of time, that will trigger a legitimacy/authemticity auditing from the bank.
12:41 pm
November 8, 2018
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Today, I deleted link to one of FIs and added link to a different FI. No issues.
8:40 pm
April 21, 2022
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SaverJunior said
I suspect that has something to do with the amount of micro-deposits given to you. Once it exceeds a certain threshold in a given period of time, that will trigger a legitimacy/authemticity auditing from the bank.
Your theory seems plausible, if true, it would have been nice if Tangerine had been straight forward with the OP as to the reason for their inability to add a new external account. It makes me wonder what the threshold could be.
12:10 pm
January 12, 2019
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.
Does Tangerine still limit us to 3 external accounts,
or is that old news now ?
- Dean
" Live Long, Healthy ... And Prosper! "
1:55 pm
November 6, 2018
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Dean said
.
Does Tangerine still limit us to 3 external accounts,
or is that old news now ?Dean
Still limited to 3 external accounts.
2:13 pm
November 20, 2022
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Should be good as long as this FAQ is still up?
10:01 pm
April 21, 2022
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I did an experiment this morning after being unable to add an external account. I was finally successful after linking a bank located in the same province I reside in. Seems a very peculiar restriction.
11:45 am
September 8, 2018
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Same problem - deleted an external account, tried adding new one, went thru entire form only to be told at the end that it doesn't work and to call Customer Service. There they said I have to fill out a PAD form from the external institution, print it and mail to Tangerine, and that it would take 5 business days to process. So likely 2 weeks total. Welcome back to the 1980s!
Doubt it's related to too many micro deposits -- I haven't done an external link for over a year. Probably the fact that I'm in BC and not Ontario.
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