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2.5% promotion rate extension to Nov 30 - being rolled out now
May 20, 2018
7:03 pm
RicksBank
Alberta
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I received the extension offer. I haven't checked my wife's and 2 daughter's account yet.

May 21, 2018
3:48 pm
billybob
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May 21, 2018
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I got a phone call from Tangerine and they gave me 2.75% for the next 270 days. Nice deal

May 24, 2018
11:15 am
Saver-Mom
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December 12, 2015
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Seems the higher balance people in our circle were offered the 2.5% extension, while the lower balance people got diddlysquat. Anyone who got nothing call in and succeed?

May 28, 2018
5:40 pm
kage
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March 25, 2018
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Many thanks to Kidd and Saver-Mom for your replies to my questions a number of days back.

I tried a combination approach, which was successful. I moved funds from Savings to Checking a few days before the promo rate ended, and waited to see if an offer would be forthcoming. After a number of days with no offer, I called in and asked for the 2.75% rate. I was told that 2.75 is only offered on new money, and not funds currently in our account, BUT the agent suggested that considering my high balance, she could offer 2.5% for 3 months. When I mentioned that I would be bringing additional funds shortly, that offer was extended to 6 months at 2.5%.

Overall, a very speedy and pleasant experience.

May 28, 2018
10:04 pm
Loonie
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October 21, 2013
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I finally got around to calling them.

CSR said she could only give me 2.0%. She had no discretion or flexibility.
I complained that spouse is getting 2.5 and some others are getting 2.75 and that 2.0 was not good enough. .
I was put on hold to speak to a supervisor.
Waited and waited.
CSR came back twice to touch base about the wait.
At the 20 minute mark, I said the long wait was unacceptable, and she agreed. She told me I would be next in line.
Waited another five minutes or so.
CSR came back and told me she'd discovered I could have 2.5 to end Nov.
I never did speak to the supervisor.

June 1, 2018
5:44 am
Norman1
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April 6, 2013
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Bill said
As fine print says you have to activate offer I called in to do so, friendly young guy said no need to activate, when I pointed out the fine print requirement he went away and checked, came back and said (despite what fine print indicates, I guess) no need to activate, check on June 1 (day after my current promo expires) and if I don't see the 2.5% extension to Nov 30 under my promos call them back. …

I checked this morning. It turns out there was, indeed, no need to activate again.

Fine print of my 2½% January offer was quietly amended. End date is now November 30:

1. The Tangerine Bank (the “Bank”) Savings Interest Offer of 2.50% (the “Offer”) is available to existing Tangerine Clients who: (1) receive the Offer by email directly from the Bank and/or receive a notification that they are eligible to participate in the Offer when they log in on the Bank’s website (“Eligible Clients”) (2) “Activate” (as defined in Section 4 below) the Offer by January 31, 2018 and (3) receive a Confirmation in their online Inbox that the Offer has been successfully activated.

2. The Offer is only available to Eligible Clients between January 3, 2018 and November 30, 2018 (the “Offer Period”). If the Offer is not Activated between January 3, 2018 and January 31, 2018, Tangerine Clients will not be eligible for the Offer and will not receive Additional Interest.

3. …

June 3, 2018
12:21 pm
Londonguy
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Here's a new level of BS I haven't encountered before -- a few minutes ago I called in about the 2.75% on new accounts after I saw it being advertised on TV this morning. I've never had any type of chequing or savings account at Tangerine although I do currently have a supplementary Tangerine MasterCard on my wife's primary account

I told the rep that I had a quarter mill looking for a home and asked if I could access the 2.75% promotion on the basis that I am not an existing deposit customer, but no dice, "that's only for new customers we've never met before" and I had a Tangerine MC. The rep then had the moxy to tell me I was however eligible for their 1.10% savings rate. It took a lot of self control not to bust out laughing at that offer

I then calmly pointed out that I already knew that I could get 2.75% at Meridian but had come to Tangerine first, but she didn't care, she just said no again and then quickly terminated the call with the old "Do you have any other questions? No? Well, have a nice day" script

Probably did me a favour in the long run if that's the way they treat people

While I think it's awfully neighbourly of Tangerine to send customers elsewhere, I don't think it's a very good busy decision. Clearly left a bad taste in my mouth

June 5, 2018
8:38 am
laura77
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I removed my funds at end of May, as I usually do towards end of a bonus period. Received no extension offer, and have since received no bonus offer at all.

Should I be calling in? I'm SO sick of this game with Tangerine.

June 5, 2018
9:12 am
Loonie
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October 21, 2013
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laura77 said
I removed my funds at end of May, as I usually do towards end of a bonus period. Received no extension offer, and have since received no bonus offer at all.

Should I be calling in? I'm SO sick of this game with Tangerine.  

You have nothing to lose but your time and perhaps a few shreds of your mental health!
You won't know until you try. nobody knows.

June 5, 2018
9:13 am
Kidd
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Laura77. Yes, call them if you want the 2.5%. Read what loonie had to say about calling in.

Loonie said
I finally got around to calling them.

CSR said she could only give me 2.0%. She had no discretion or flexibility.
I complained that spouse is getting 2.5 and some others are getting 2.75 and that 2.0 was not good enough. .
I was put on hold to speak to a supervisor.
Waited and waited.
CSR came back twice to touch base about the wait.
At the 20 minute mark, I said the long wait was unacceptable, and she agreed. She told me I would be next in line.
Waited another five minutes or so.
CSR came back and told me she'd discovered I could have 2.5 to end Nov.
I never did speak to the supervisor.  

June 5, 2018
2:09 pm
anitavirginia
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June 2, 2018
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called only offered 2% 6 months

June 5, 2018
2:10 pm
Rick
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February 17, 2013
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No offer. sf-surprised My Winter offer still says "until May 31". I did activate it back in January, but the 65 cents in my savings account never got close to to the six figure "snapshot" they took in the new year. sf-cryI can be bought with a better rate, but not going hat-in-hand to them to negotiate for .2% better than it's happily sitting at in EQ since January.

June 5, 2018
3:24 pm
musicalmaestro
Ottawa
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January 15, 2014
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What games,
Lower balance person here - called in and got 2.5% for 180 days (til December 1), though it appears this was only added to my non-registered savings account and not TFSA... confusing since I thought it would/does apply to both.
Anyways,
If you don't want to wait on phones I suggest using their "call me" feature under contact us when logged in, it seems to work well.

EDIT: Reread T/C and sure enough TFSA is excluded in this offer. Also mentions offer has to be accepted verbally from CS though 😉

June 6, 2018
10:19 am
laura77
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July 10, 2015
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Thanks for the suggestions guys. Yeah, I know I could just call in, (and have done so in the past), but really not feeling it this time. Instead I maxed out my EQ account, and put the rest in my Hubert account. (2.3% and 2.1%)

If I get a juicy offer later this year I'll take it of course, but I think I might be done with the calling in and shuffling funds around for an extra 0.2%.

June 6, 2018
11:19 am
tgaucher
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February 13, 2018
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Called in as my mom was offered an extension and my hubby and I weren't. They only offered me 2% and then hubby called and he was offered 2%. I was told if a spouse is offered 2.5% they will give it to the other spouse, other than that it is at the discretion of their marketing team.

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