PC Financial Frustrates Me | Simplii Financial | Discussion forum

I have often been frustrated with PC Financial and the reasons slip my mind as time passes. Today I was reminded of some of those reasons.

Earlier this year I moved a large sum to their HISA to take advantage of a bonus interest offering that would earn me 2% till May 31st. Last night I saw the 2.5% that ING is offering till June 30th and decided to take advantage of that.

Step 1 - log on shortly after midnight to set up the transfer - transfer must be dated for the next day (meaning April 3)
Step 2 - transfer is too large to do on the Internet and the call centre is NOT a 24 hour one so have to wait till next business day
Step 3 - call today at 1:07 PM - listen to recorded message that wait time is 5 minutes.
Step 4 - at the 10 minute mark call centre answers and I tell the person I want to transfer the large entire balance to my RBC account. They ask "is RBC giving you a better rate - or do you have a large purchase coming up". None of their business - so I tell them it is a large purchase.
Step 5 - The transfer is too big for them to do and a supervisor is needed
Step 6 - another few minutes pass and I am handed off to a supervisor
Step 7 - supervisor wants answers to questions to validate I am me - OK - but questions are simple "past transaction amount" questions that I could answer from statement printout, and employment history - but OK they are doing better than nothing
Step 8 - supervisor wants to know why I am moving the money - it is none of hist business either so I tell him "upcoming purchase" [In hindsight it would have been better to tell them, yes, ING is giving me 2.5%, but the question being asked at all caught me off guard.]
Step 9 - he can't do the transfer as one amount - but needs to break it down into a $50k transfer and then one for the balance.
Step 10 - total elapsed time - 17 minutes

Lesson learned #1: I could have done a $50k transfer for the 3rd and the balance for the 4th on the Internet without having to answer their "marketing" questions.
Lesson learned #2: Stop trying to use PC Financial as they just frustrate me.

Greg