New client offer - earn 6.25% for 153 days | Page 4 | Simplii Financial | Discussion forum

Alexandra said
I have gone into the Simplii account twice now just to check things out and both times, despite giving the correct debit card number and password it would not go in. So, both times I re-set my password with the same password and then
my account finally showed. I called them the first time it wouldn't work and the CSR directed me to change the password using the same one.   

That is a bigtime BUG in the Simplii system, it happens a lot. Went through that a while back with tech support, everything. That is how they came up with the, reset your password with the same password method.
That works, but its a bug in their system.

Also I would never link from Simplii to an external bank account, their process is too antiquated. I would link from Tang or EQ, and do it that way.

JohnnyCash said

That's all very interesting, I still stand by my comments there are HSBC clients that have and will continue to make an exit. It seems that many were high net worth with significant international exposure. Those same clients will utilize their various waivers in the meantime while transitioning to other providers. So no, I was not referring to low value clients.  

RBC are going to extend their free VIP banking package to us for at least another 6 months after the first year expires. Like you say, they are worried about HSBC clients leaving. Our experience with RBC has been pretty good but I don’t see any reason to stay if they start charging $30 per month. I do have a business account with RBC, but for personal I would move to Simplii and WS. Already bank with them and not sure what RBC can do for my needs that they can’t.

RetirEd said
Alexandra: As recently as Friday, Oaken insists they can only link from the Oaken side, not from an external institution.

This may be a relatively recent change, though, as the Peoples Trust folks tell me they have many clients who link from their end to Oaken.

Or one or the other customer service line is not giving correct answers!  

RetirEd; So you are saying that I can link my Simplii savings account with Oaken?
In other words, I can transfer funds from Oaken account to Simplii and I can pull funds from Simplii into Oaken account (using Oaken bank to bank transfers for both types of transactions).

Alexandra said

RetirEd; So you are saying that I can link my Simplii savings account with Oaken?
In other words, I can transfer funds from Oaken account to Simplii and I can pull funds from Simplii into Oaken account (using Oaken bank to bank transfers for both types of transactions).  

For what it's worth, linking Simplii with Tangerine works, while Tangerine and HSBC was a nightmare to setup, but no longer an issue as HSBC Canada is now history.
You have to try to do the actual linkage to see what happens and do a small transfer to test. I expect some links may turn out to be problematic.

Thanks to Alexandra and everyone for all the updates.

I am just about ready to take the plunge, but another thread suggested Flinks might be required to set up the external links.

Did anyone find a way around this?
Could be a deal breaker for me.

Loonie said
Thanks to Alexandra and everyone for all the updates.

I am just about ready to take the plunge, but another thread suggested Flinks might be required to set up the external links.
…

Simplii doesn't use Flinks. No microdeposits either.

The linking of external accounts at Simplii is done as Alexandra described. A linking request is opened online. Then, one mails Simplii the supporting document for the external account that substantiates the branch, institution, and account numbers entered in the online request.

These were the instructions Simplii gave after I opened a linking request:

Step 1:

EITHER Write "VOID" across the front of an original personal cheque from the account you are adding. The cheque must be pre-printed with your name and bank account number. In the memo field, write “add account” followed by your customer number: ▒▒▒▒▒

OR Get a customized account confirmation form from your financial institution. This document must be the original, have a bank stamp, and include the following information:

• Your name
• Bank number
• Account number
• Transit number

Step 2:

Please print, verify and keep a copy of the Pre-Authorized Debit Agreement 212 KB

Step 3:

Mail your voided personal cheque or customized account confirmation form to:

Simplii Financial services
P.O. Box 603, Stn. Agincourt
Scarborough, ON, M1S 5K9

Step 4:

Your request to add a new external account will take a few business days. To find out when you can start making easy bank-to-bank transfers with this account, view your status of requests. You'll know the account has been added when you see it in your account list when you go to make a transfer.

As previously mentioned, I am keeping an eye on the interest paid.
Assuming that the interest was paid for the period Aug. 29 - Sept. 25 inclusive (the regular interest on Sept. 25 and the promo interest today), the total is the expected 6.25%