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Email this3:24 pm
December 3, 2014
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yep,got my confirm email as well.
4:31 pm
November 8, 2018
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I've got my confirmation email today (November 8), enrolled on November 1.
12:35 pm
March 8, 2018
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Called Tangerine to match Simplii rate, waited nearly 45min for the agent get instructions from manager (felt perhaps it was deliberate to keep me waiting long on the phone as this was a 2nd call), finally got 3.15% for 4 months but want to see my cheque deposited to Tang account right away and won't up date the 3.15% till next Tuesday. A bit annoying hope I don't have to call and beg anymore in the future.
6:07 am
August 27, 2016
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I had my account $0.00 on 1-Nov and $2000+ average in Nov. However I received only $1.75 interest. Did I miss anything?
6:55 am
February 13, 2018
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AndreasChen said
I had my account $0.00 on 1-Nov and $2000+ average in Nov. However I received only $1.75 interest. Did I miss anything?
You receive 1.25% on your daily closing balance paid monthly. The other 1.90% you will receive mid March 2019.
8:08 pm
October 17, 2018
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I spoke with a rep over 2 weeks ago and requested an email confirmation for the promotional interest ,mainly to see if/when it would arrive. Still waiting...
AdreasChen did you get an email or are you crossing your fingers ?
1:27 pm
August 27, 2016
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Oscar said
I spoke with a rep over 2 weeks ago and requested an email confirmation for the promotional interest ,mainly to see if/when it would arrive. Still waiting...
AdreasChen did you get an email or are you crossing your fingers ?
Yes, I received the email.
12:52 pm
May 27, 2016
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You people were making me nervous about this, so today I logged into Simplii online chat to ask for email confirmation for myself, since I had recently moved money in there after talking to a phone agent a few days beforehand. The chat agent re-confirmed that I was somehow "automatically" eligible for the 3.15%, but I said I'd feel better if I had a written acknowledgement of that because my Simplii account page doesn't show rates or deals. He said I had to phone in to make that kind of request, because Simplii chat agents don't/can't send out emails. I told him I'd just keep a copy of the transcript of the chat session instead. And yes, now I feel better about it
2:04 pm
October 17, 2018
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Thanks Londonguy , that's a good idea and possibly the only way I will get something in writing so I will try that , I'm glad I made you nervous.
9:01 am
February 19, 2013
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I spoke to simplii to get the rate and was told that we would receive an email acknowledgement in a few days. When that didn't happen I called back and they implied that my spam filter might have screened our their email acknowledgement for both my wife and myself. I gave them an alternative email addy. No change. Decided to call up Tang and got the 3.15. Moved our money there. Although not a big difference Tang has compounding monthly interest and I can see on my account that I am getting 3.15 until March 14. What is wrong with simplii that they cannot provide a confirmation of the rate they have agreed to? Even a month later I have not received any confirmation from simplii. Who runs a banking business this way? The need a good kick.
5:51 pm
September 11, 2013
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Got on Simplii's 3.15% promo, received confirming email and moved just over $44K in during November. Had only a few bucks there before. Aside from the interest on Nov 30, I also got an additional $22.32 via 2 entries also dated Nov 30 for $11.16 each and transaction description reads "Time Transfer Crt to Current" for each. Nothing in my joint account, or for my spouse, who also moved a similar amount to Simplii in November. My spouse isn't buying my explanation that Simplii is just happy to have such a prestigious "influencer" as a client again, I'm wondering if anybody else got this - ?
6:51 pm
October 17, 2018
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Well I could not find any form of chat communication available while logged in with Firefox so I contacted them by email yesterday . Their response was that email isn't secure therefore they couldn't confirm via email and I would have to phone them. I feel like Stephen and his Tang experience , moving on
12:15 pm
May 27, 2016
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Oscar said
Well I could not find any form of chat communication available while logged in with Firefox so I contacted them by email yesterday . Their response was that email isn't secure therefore they couldn't confirm via email and I would have to phone them. I feel like Stephen and his Tang experience , moving on
Oh, it's there... scroll down to the very bottom of the page to "Chat with us now" and a new window will open -- https://www.simplii.com/en/home.html
You don't even need to be logged in to use chat, but it speeds things up if you are already logged in to your account when you begin a chat session, because that way they already know who you are and you can skip all the security crap.
When you finish your session, hit print. I prefer to print it to PDF = written record
12:26 pm
October 17, 2018
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Oh, it's there... scroll down to the very bottom of the page to "Chat with us now" and a new window will open -- https://www.simplii.com/en/home.html
I have checked my security settings and even tried with an Ipad but no such " Chat with us now " link exists for me. Are you perhaps using the Facebook or Twitter links ? I only have the option to phone them , email them or sent them a letter
12:53 pm
October 17, 2018
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So I just spoke with a phone rep and asked her about a chat portal on their website and she told me there isn't one and chat is available through Facebook. Surprised to know that people are comfortable using Facebook as a medium to communicate with financial institutions.
2:04 pm
May 27, 2016
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Oscar said
Oh, it's there... scroll down to the very bottom of the page to "Chat with us now" and a new window will open -- https://www.simplii.com/en/home.htmlI have checked my security settings and even tried with an Ipad but no such " Chat with us now " link exists for me. Are you perhaps using the Facebook or Twitter links ? I only have the option to phone them , email them or sent them a letter
Nope, I'm not a Facebook or Twitter or Linked-In user, or the user of any social media for that matter, I think they're all just self-spying tools. FWIW Simplii chat works for me and I'm running an older Firefox clone (Pale Moon 28.1) as a browser. If it doesn't work for you, the only problem I can think of is that since their chat function is java based, maybe you either have java disabled or maybe it's not even installed. Can you use any other FI's chat tools that run on the same platform, like Hubert's chat for instance?
If java isn't the problem, beats me why it doesn't work for you
2:26 pm
October 17, 2018
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I think you're right about Java because it's no longer supported in Firefox. Mystery solved , thanks. I share your view of Facebook.
5:11 pm
September 11, 2013
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Re my post #51 above, just realized the two entries at month end are for interest re 2 $5K GICs I have with Simplii, forgot about their method of paying GIC interest monthly into savings account. Maybe only I didn't know that.
2:31 pm
May 28, 2013
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Just wondering if anyone for whom the offer did end on Feb 28, have you received your bonus interest yet? I have not. Hopefully it will come soon.
I do not like that Simplii never sent out a confirming email about the 3.15% rate back in November, nor did they mention it on their web site when looking at account details. Thus, they might have 'plausible deniability' that it should apply. Let's hope they have not sunk to that level.
Better is Tangerine, which pays out their bonus interest every month.
3:21 pm
April 6, 2013
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rhvic said
Just wondering if anyone for whom the offer did end on Feb 28, have you received your bonus interest yet? I have not. Hopefully it will come soon.…
Simplii usually pays the bonus interest a week or two after the promotional period ends and backdates the interest.
Last year, a 3% promotion went from November 1, 2017 to February 28, 2018. The bonus interest was paid out March 8.
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