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EFT Delay Time (In/Out)
July 10, 2021
1:54 pm
Nehpets
Ontario
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I called to inquire about some of the ground rules of Saven, and was told that an EFT into Saven (pull) or EFT withrawal out of Saven (push) would take "up to 5 days" to complete.

Has anyone had experience with Saven to confirm if in fact it takes 5 days to credit the account for a deposit and that it would take 5 days for funds to arrive at the external linked bank account?

This is reminiscent of Meridian and even their online division Motus.

Stephen

July 11, 2021
7:48 pm
KamWest
Toronto
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Nehpets said

This is reminiscent of Meridian and even their online division Motus.

Stephen  

HeHe, Meridian and Motus has no idea that some people actually need their paychecks.

Seriously I don't care because I always have a high account balance but if I needed my paycheck there is no way in the world I could bank with them given the long hold periods.

Yup Saven is the same way, only put the money there you don't need to touch right away.

July 12, 2021
5:02 am
Nehpets
Ontario
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KamWest said
.... there is no way in the world I could bank with them given the long hold periods....

From what I was told, this is not a hold period, which I can tolerate..this is a policy where there is a five day delay before your account is credited with the deposit, or conversely, the outgoing receiving account only receives funds five days after the transfer is initiated.

Funds are held up in limbo in a pull / push contrary to most EFT transfer protocols at other FI's with the exception of Meridian and Motus.

Must be a platform some Ontario CU's subscribe to.

Stephen

July 12, 2021
5:30 am
Loonie
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Yes, the real issue with Meridian and motus at least is not simply the hold times, but the transfer times. For several days, your money doesn't go anywhere and it's as if you'd done nothing.

I worked it out once that the process time from request to clearing the hold on receipt is actually about the same at Mer and motus as elsewhere, but the annoyance is that your money isn't moving and you are not getting the new rate, which is exceedingly frustrating. It makes it harder to keep track because it looks as if you didn't make the request, and then you start asking yourself if you really did.

Too bad Saven seems to be on the same system.

March 31, 2022
8:44 am
RobCleveland
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I recently opened an account with Saven.
A couple of observations:
1) After linking with my account at a brick and mortar bank and transferring funds there is indeed a 5 day period where the funds have left my brick and mortar account and are in limbo before being deposited in the Saven account. The same is true when I move funds from Saven back to the bank. This is unacceptable. I have other online accounts with EQ and CTC. They seem to be able to accomplish these transfers in one business day.
2) The Saven website is extremely slow no matter what time of day I access it. You must click and wait....sometimes 15-20 seconds before anything happens. You then get a whirling ball in the center of the screen which I guess is telling you to .....WAIT.
The website itself is very spartan so its not like they have burdened it with a bunch of unnecessary graphics. Its just.......SLOW.
Lots of improvements to be done at Saven. I will be reducing my deposits to a minimum and will check back once in a while to see if things change.

March 31, 2022
9:45 am
Norman1
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RobCleveland said
I recently opened an account with Saven.
…there is indeed a 5 day period where the funds have left my brick and mortar account and are in limbo before being deposited in the Saven account. The same is true when I move funds from Saven back to the bank. This is unacceptable. …

I had thought that it took five days for someone at Saven to get around to clicking Approved on the queue up transfer request.

Instead, it looks like the transfer request is processed promptly, but Saven keeps the transferred funds in its own account for five days before crediting the funds to the client's account. That effectively takes five days of interest on the funds from the client.

July 13, 2022
3:48 am
for interest sake
Ontario
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If you want fast and easy access to funds, stay clear of Saven. Granted, they do offer a competitive HISA rate, but it's best to use only if you plan to let your money sit a spell. Whatever money you move in will go into a negative balance, which has to clear (what I think to be 5 days) before you are able to move it out again, and then when you have to log back in, again, to move it out (you can't set-up a transfer for a future date), the first date available on their schedule calendar will be 5 days from that day.

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