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Peoples Trust questions.
October 27, 2022
5:27 pm
RetirEd
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I don't get the same person every time I call Peoples - there are six regulars who recognize my voice and vice versa (though they still verify me, of course). All very helpful and competent.

My original choice of PT was prompted by their lack of on-line banking, believe it or not. Just months later, though, they added it - and it was immediately breached. Similar history with BlueShore (formerly North Shore Credit Union). These are among five financial institutions where I cite their past breaches to blunt their attempts to push me to on-line.

Peoples still doesn't argue with me getting printed statements without extra charge. That's a big plus. And they will send me printed confirmation of specific GIC transactions on request. And answer the phone in a reasonably timely way.

My wish list for Peoples is simple - 24/7 banking and touch-tone phone banking.

Coast Capital has instituted a fee for statements, but grandfathered those already getting them. That's keeping my accounts there open, if minimal.

Tangerine wants the fee, and when I protested they offered to pay me the equivalent amount for one year's statements. I refused because I feel it's important to show the pushback. Not a client anymore. (Spent hours on hold getting disengaged, too.)

Wealth One demanded $5 for ANYTHING sent to me other than one annual statement. Not a client any more. (They're pretty dinky in a lot of other ways, too.)
RetirEd

October 27, 2022
9:47 pm
Loonie
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My main issue with Peoples is that they don't offer RIFs.
I haven't had any issue with service.

October 27, 2022
10:37 pm
mmlt
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Thanks for everyone's input. All good information.

Lack of RIFs is something to consider.

It does concern me that a small player was targetted by hackers and were breached. Hopefully they know what they're doing now.

I do have Interior Savings and Prospera close enough if I want to deal with another brick& mortar CU. Last thing I need is to play phone tag, wait for email, or make an appointment to see someone for something simple. I diddled around for 2 months trying to get GICs renewed before I gave up and sent the funds away.

October 28, 2022
9:47 am
Martster
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mmlt said
Thanks for everyone's input. All good information.

Lack of RIFs is something to consider.

It does concern me that a small player was targetted by hackers and were breached. Hopefully they know what they're doing now.

I do have Interior Savings and Prospera close enough if I want to deal with another brick& mortar CU. Last thing I need is to play phone tag, wait for email, or make an appointment to see someone for something simple. I diddled around for 2 months trying to get GICs renewed before I gave up and sent the funds away.  

I recently asked about the GIC RIF's and they said they are coming next year

October 28, 2022
10:01 am
rodeworthy
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Martster said

I recently asked about the GIC RIF's and they said they are coming next year  

That is very good news. There is a dearth of FI's offering RIF service. It will be imperative though to offer RIF HISA accounts as well as the GIC RIF's.

October 28, 2022
10:52 am
Loonie
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... and they need to offer the RIFs at same interest rate as non-registered.

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