Disappointed and Done with People's | Page 2 | Peoples Trust | Discussion forum

Peoples Trust
Institution# 621
Transit# 16001

You are correct. My (internal) savings account number is 00201. That is the wrong number.

Click on your MyAccounts button.
Click on the account you wish to link.
Click on the More Details button (under the Account Activity menu.)
Your Account Number should appear. Mine is 15#####

semi-retired said

My Tangerine account is linked to my Peoples Choice e Savings ac,on my statement this is a 6 digit number,no 0's at the beginning.Do you get a monthly statement mailed from PT?All your account #ers should be easy to find.Hope this helps.  

No, I just got my account opened on Monday, and transfered money in successfully on Tuesday, and then I did the same thing transferred money in on Tuesday, then got a NSF, it didn't go through. So is there no way to find the account number in My Online Banking?

“Going forward, I notice that there is no capability to specify GIC maturity instructions online? Oaken does a great job in this regard - it's all done online. I hope I'm not going to have trouble in the coming months when my GICs mature and I definitely do not want them to renew. This level of lousy service is inexcusable. They have no messaging facility online either. For example, I had a question for Steinbach a few days ago. I logged in, fired off a message, and had a reply the next day. So simple and efficient. Most of the other FIs now have messaging ability. PT/PB and Ideal/Carpathia and a few others all use the same platform and it reminds me of software from the 1980's.”

I have all my GICs at PB as not being reinvested. I called to tell them that about all of them. They put me on hold for awhile until it was all completed. No problem. I do check and so far it’s working. No need to call each time to have them not reinvest.

my newbie People’s experience:

a GIC matured and they rolled it despite instructions to the contrary.

a fund transfer out was not logged on the user side leaving me wondering what happened to it.

3 phone calls to fix/verify everything.

not a very good UI/UX.

You can hit the odd CSR that is incompetent. But all in all they are pretty good.

When I set up a new GIC I always immediately follow up and call in and ask for:
Non registered GICs. - joint, pay interest annually, and mature to HISA. Joint option is a PITA with them as you have to get spouse involved.
Registered GICs. - pay interest annually, and mature to HISA.

How to confirm.
Joint - can be confirmed by seeing that the GIC shows in both logins
Maturity information - shows online and will say funds will not be available at maturity.
Pay interest annually - the day of expected interest requires a login in to verify.

As far as a GIC paying out to a HISA account, as much as they deny, usually shows up the day after maturity. But do make sure if the maturity date as shown on your account .... as March 25 issue date may become March 26 maturity date.

BUT WHAT YOU SAY, NOW MAKES SENSE! Perhaps it’s a manual process, just not done yet. And it has to roll first and then manually pay out the next day. I know it was like that at one of the Manitoba CUs that I dealt with because they were more communicative/knowledgeable than PT on this issue.

So if that is what they say....is it big deal?

rodeworthy said
I have a GIC maturing soon at People's Trust. I know I phoned in to have the principal and interest transferred to our HISA account on maturity.

Checking the status of that GIC account under "More Details" reveals the following message:

That seemed rather disconcerting so I phoned in. The CSR advised that message means the GIC will mature into a HISA account. That seems to be a loose translation. The CSR further advised they are aware of the confusion and have sent a request to their technical people to have it changed.  

Right as I mentioned.
The message "At Maturity, principal and interest are not available" to roll over into an new GIC. <= That's how I read it!

Get used to it as it works and means what they say! lol. Accelerate had the same system and they are the ones that told me what that phrase really means.

This "old" CU system is being phased out, so were are lucky, as this is one of the only systems that confirm your wishes WITH OUT A PHONE CALL and it's there in black and white. Vs misinformation on phone that can become debatable.

This is an issue with the new Hubert as well...no indication of direction at maturity.

I'm happy to report that my GIC maturing today with Peoples Bank has indeed been put into my HISA.

When I went on-line for details yesterday it said "at maturity principal and interest are not available"

As I said before, I did phone them on 10 Oct 23 with the instruction to put funds at maturity into my HISA. I annotated my hard copy with that info also saying I talked with "Ronald". As I said before, sometimes I don't see the funds in my account until the next day. But today, there it is first thing this morning.

RetirEd said
Alexandra: Ronald's been there a while and he's rarely stumped by procedures or questions.  

That's nice to know RetirEd. I keep a spread sheet on all my bank deposits and GIC investments. So beside People's Bank, I put that notation until the funds get put in the bank account. And on my hard copy GIC "certificate", I do the same. The hard copies after maturity go into an"old" file for one year, then tossed.

The spread sheet helps so much in seeing everything at a glance.