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Considering Peoples Trust GIC
October 13, 2016
8:36 pm
Archibald
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I have a GIC maturing with BNS shortly. BNS wants me to reinvest but offers a 2-yr GIC rate of only 1.4%, which is less than their Momentum Savings Account, which yields 0.75 + 0.75% =1.5% if funds are left for a minimum of 90 days.

So I went to the Peoples website and noted they are offering 2.2% for a 2 year GIC. Oddly, the Financial Post roundup of rates shows only 1.45% for the same product. Not sure how there could be such a discrepancy.

Also, I'm noting a lot of negative comments here about Peoples, about lousy rates and lousy service. So I'm less sure now about what to do. But how could I go wrong with 2.2%, guaranteed and insured?

October 13, 2016
8:53 pm
Loonie
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The short answer, in my view, is that sometimes one decides to hold one's nose and make an investment because the rate is worth it even if other things are annoying or objectionable. I don't like Peoples Trust, but, for a simple GIC, it should be fine. Like you say, it's insured.

I do draw the line where there are more serious problems, e.g. seriously misleading info being given by employees of the financial institution, unwillingness to provide necessary documents, etc. In that case, I won't deal with them again.

That said, Oaken offers the same rate, and I find them much better to deal with. They will send you an actual GIC certificate, they will give you the option at time of purchase of auto-renewal or not, and they will send you the cash on maturity before the maturity date. They are also very clear about compounding versus payouts.

The rates in the newspaper cannot be relied upon and are often out of date. My understanding is that they depend on regular submissions from the financial institutions in question to rate brokers and these are often slow in coming.

Don't forget, too, that with any savings account, however attractive the rate, it is not guaranteed to be the same next week.

October 13, 2016
9:15 pm
Norman1
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Archibald said


So I went to the Peoples website and noted they are offering 2.2% for a 2 year GIC. Oddly, the Financial Post roundup of rates shows only 1.45% for the same product. Not sure how there could be such a discrepancy.

Bill noticed that and reported the discrepancy in an earlier thread National Post online GIC Rate Guide listing.

I looked into that and my findings are in this post.

October 13, 2016
9:27 pm
kanaka
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Archibald you bare my fathers name. I use both P.T. and Oaken and both have issues if you want to get picky. . When you look at Oaken they usually have the best rates then P.T. Either are ok......just don't go over the CDIC limit.

I find Accelerate, Hubert and Implicity to have almost as good rates and each in their own way have great service.

Use each for "your use" and think twice about "having to being loyal".

Keep in mind what other features you need like:
Do they have cheques
Do they offer online transfer of funds FI to FI
Do they have associated savings acccount for your GIC type ie. non registered, TFSA, RRIF or RRSP. As some don't.
Do they offer upfront to not rollover GIC at maturity
Do they have beneficiary assignment forms for your account type.
Do they offer ATM deposits and withdrawals
Can you phone in a GIC
Can you do and online order for a GIC
How competitive are their savings account rates
Do they remind you of upcoming maturities
Do they mail statements...and what frequency
Do they offer only online statements...and what frequency
Do they offer a mailed copy of a GIC certificate
Can you make your own paper copy GIC certificate
Lastly can I use for day to day banking and what are the service fees

I use this one for rates
Or better yet look at the comparison chart on this site and then check rates at each bank or CU. That will always be more accurate.

October 13, 2016
11:19 pm
Archibald
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Thanks, guys.

Oaken looks good. But I already have an account with People's. And one of my objectives is to keep things as simple as possible. I'm a bit averse to adding yet another financial institution to my repertoire (already have 5). If the incentive is great enough, then that is fine. (Or maybe I can dump one. IMO a good dump candidate would be Tangerine.)

Decision time is in a bit more than a week. I will check rates again then and do a bit more research and then decide.

October 14, 2016
1:05 am
Loonie
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Personally, I am phasing out of Peoples in favour of Oaken.

Oaken has held their rates as well as any and better than most. Also, they have 2 equal CDIC-insured financial entities offering the same rates, so that it's no problem to have twice as much money insured, which makes life simpler. Between regular savings, TFSA and RRSP, a couple could hold up to $1 million there, fully insured, if they so chose. It's the best bet, in my opinion, for people who want to minimize the number of financial institutions that they deal with but still allow for insured growth. However, their savings account rate is not the greatest, so you might want a higher-rate account elsewhere, although all of those have issues of one sort or another (Alterna - low withdrawal limits; EQ - only offers single-person accounts and not available to Quebec, I think; PC and Tang - rates unreliable).
I agree, Tang is a PITA, only useful for occasional good offers, if you happen to have the cash available at the time and don't mind dealing with their bizarre rate system..

It seems that there is a new bank every year or so. The landscape is always changing. So, even if you settle on on a couple right now, it may not be forever. Meridian credit union, for example, is starting a new online bank next year (or perhaps the year after).

October 14, 2016
5:12 am
NorthernRaven
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Archibald said

So I went to the Peoples website and noted they are offering 2.2% for a 2 year GIC. Oddly, the Financial Post roundup of rates shows only 1.45% for the same product. Not sure how there could be such a discrepancy.

Just one of many instances where the Financial Post does not reflect reality... :)

The Cannex-sourced rates in the Globe and Mail are probably more complete, although in the past even this hasn't always had every last financial institution listed, although it looks like it is pretty complete now. In the old days, Peoples used to show significantly higher rates to its own customers than the broker channel, but nowadays they seem to feed their full rates to Cannex.

Peoples had a security breach a couple years back. Their accounts and main user database weren't compromised, but some data from recent (a few months worth) of new signups got hacked from the webserver. That may be the source of some of the anti-People stuff you are seeing.

October 14, 2016
9:19 am
christinad
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I have considered oaken but it seems pretty annoying they don't have a tfsa savings account. Choosing whether you want to auto renew would definitely be nice.

If eq ever drops their rate again, i think i would consolidate at oaken. I feel like i shouldn't support peoples because of the security breach.

October 14, 2016
10:46 am
kanaka
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christinad said

I have considered oaken but it seems pretty annoying they don't have a tfsa savings account. Choosing whether you want to auto renew would definitely be nice.

If eq ever drops their rate again, i think i would consolidate at oaken. I feel like i shouldn't support peoples because of the security breach.

So that is why I will only invest my non-registered money with Oaken.

October 14, 2016
11:24 am
kanaka
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A couple of other things to consider before "dumping" Oaken or P.T.

Be it TFSA, RRIF, RRSP or Non Registered you might not want to go over $100,000 including interest at maturity. Realizing you have seperate CDIC coverages that allows more than $100,000.....remember the old saying "don't put all your eggs in one basket".

To keep it simple with multiple FI's consider setting up external transfers to be able to, over a period of time, move all funds to one or two FI's.

October 14, 2016
5:09 pm
Loonie
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There are other issues with PT besides the security breach, although that alone is still a hassle for me every time I try to open a new account etc. It creates a delay of days to weeks. They offered nothing more than an apology - no compensation.

A security breach can (and will) happen to any FI in due course, but some may have deeper pockets to deal with it or may handle it more professionally..

The main issue which raised a red flag for me was the amateurish way they handle beneficiary designations for TFSA. First, they didn't offer it. Second, when I pushed them to accept it, they did not communicate any acknowledgement back to me. When I insisted on that, I got an amateurish-looing note back from somebody there,
by email, which I would not want to have to submit to a court.
Oaken doesn't offer the savings account. Hopefully they will do so if enough people keep asking for it. However, they are much more professional in their dealings.

The third thing I don't like about Peoples, and this is just a personal value judgment, is that they are privately owned by an Edmonton family that owns the West Edmonton mall. They are not a publicly traded company.

However, they were great for a few years with their 3% TFSA savings account.

It's very difficult to avoid having a stable of accounts if you want the best bang for your buck on an ongoing basis. I had tried to keep it to a minimum but have basically given up on that. It's more work to keep juggling them but I find it a reasonable investment of time. Everyone has to find their own balance between labour and return.

October 15, 2016
1:16 pm
christinad
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Another reason to not bank at peoples trust is they lack an online security guarantee. Oaken financial and eq bank both have them.

Do people find they get a lot of direct marketing emails from oaken financial? It says right in their privacy code you are consenting to receive marketing. It does say you can opt out though.

October 15, 2016
1:44 pm
Loonie
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No, you won't get a lot of email from Oaken. Once a month maybe. They will, however, send you an email about a week in advance of any rate change, to warn you and give you time if you want to buy more GICs. I don't know of any other financial institution that does this. I don't advise opting out of the email.

October 15, 2016
3:06 pm
christinad
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Thanks. Can you open multiple nicknamed savings accounts at oaken like you can at peoples and eq?

October 16, 2016
7:34 am
Koogie
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kanaka said

Be it TFSA, RRIF, RRSP or Non Registered you might not want to go over $100,000 including interest at maturity.

FWIW, I disagree with this advice. We have a lot of GICs and I always make the "deposits" at the full CDIC maximum (100,000). The accruing interest is therefore "uninsured" until maturity.

GICs, in my mind, are about the guarantee of return of the capital invested.

Should something happen to the issuing agency during the term of the deposit, my capital is safe and I receive 100% of my money back.

In the far more likely event that nothing happens, I receive the rate of return on the full insurable amount rather than reducing it's earning potential. Otherwise I am wasting space keeping money I haven't even earned yet fully insured.

In the current low rate environment, when we are all trying to maximize returns, I think this policy makes even more sense.

YMMV.

October 16, 2016
7:42 am
Koogie
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Also, to respond to the OP question, I wouldn't hesitate to buy a GIC from PT.

I was a long time TFSA holder there when they had their 3%-ish rate days and I always found them fine to deal with. Their online system is fine and shows you all the details you need to monitor your investment (security breach notwithstanding).

Also, for a 2 year GIC you are going to have to deal with them twice. That's it. Once to open, once to close/renew. Even the worst financial institution I deal with (and I have dealt with about 15) would be tolerable if I only had to deal with them twice in 2 years.

October 16, 2016
1:28 pm
Loonie
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Just to clarify, accumulating interest is covered by CDIC. Including principal and interest, the maximum is 100K. Details on types of accounts covered etc can be found at the CDIC site.
I understand what Koogie is saying. Some will not be concerned about having their interest covered by CDIC, but others will. Each to their own.

I had to deal with PT several times with my TFSA. This was because of their reluctance to provide for a successor beneficiary designation. Everyone needs one of those for a TFSA, GIC or not. A superior institution would offer this without being asked, in my opinion.

There is a wide variation in the quality and nature of the service provided by these various financial institutions. The Big 5 or 6 may be fairly similar, but this is not so with the smaller niche banks. The more I deal with them, the more variations I see, and the more preferences and criticisms I develop!

My loyalties change periodically. ING was my favourite for a long time, but then things went downhill with Tangerine. Customer service is still very good with Tangerine but they are offering me terrible rates, so they don't have my money at the moment. Oaken is my current favourite. If you're going to be pursuing higher rates, you can't assume you will necessarily stay with the same bank over time, as things change. You have to be alert to the changes and also the newcomers in a growing field. I can't stand EQ but am keeping them for now because they have one of the best rates.

In my mind, there is a kind of informal relationship between, on the one hand, convenience/inconvenience/annoyances/red flags, and, on the other, rate of return. Whether or not I keep the institution in my stable depends on where the balance falls between these two ends and how badly I need them. We all draw the line in a different place.

October 16, 2016
2:41 pm
kanaka
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I am not here to agree or disagree with any ones comments. And I don't expect the latter for my comments. I like to learn, share and take any comments, upon my verification, to help with my DIY investing. And once again and I thank everyone for sharing....and your comments. I will rarely defend my comments or push them down your throats, so to speak. Hopefully I can pass on comments that are helpful due to my age and actual occurences observed over my lifetime.

When there is lots of competition out there for somewhat crappy rates why would you buy $100,000 in GICs at one FI and run the risk of loosing 5 years of interest? 5 years of interest you will never recoup.....and in hindsight you will say; why didn't I use some common sense?

October 17, 2016
10:43 am
Koogie
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kanaka said
I am not here to agree or disagree with any ones comments. And I don't expect the latter for my comments.

kanaka said When there is lots of competition out there for somewhat crappy rates why would you buy $100,000 in GICs at one FI and run the risk of loosing 5 years of interest? 5 years of interest you will never recoup.....and in hindsight you will say; why didn't I use some common sense?

If someone respectfully disagrees with you, please don't infer that they lack common sense.
If you can't see the irony in the above, I certainly can't help you.

October 17, 2016
3:00 pm
Loonie
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I won't comment on common sense. Too many politicians have claimed it already.sf-wink

However, there are several other standards other than retention of capital that one could apply to this kind of situation. Net after inflation and taxes as well as cost-to-me-in-effort -and-time would be the ones that matters most to me, and I would want to both insure and ensure that to the best of my abilities. In that sense, the principal is only a starting point, not the goal. And if keeping a bit more money in one FI than is insured allowed me to have one less account, I'd do it, and have done so.
However, we all have different ways of approaching the problem, and different criteria or standards for success, and different levels of risk that we are willing to take.

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