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Cannot access into online banking website
August 14, 2022
8:32 am
baba
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August 14, 2022
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Hi,

I can't access into online banking on the Peoples Trust Company's website :

https://www6.memberdirect.net/brand/bc_peoplestrust/OnlineBanking/Accounts/

I have the following message error :

This site can’t be reachedCheck
if there is a typo in www6.memberdirect.net.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Please see message error in attachment for clearer picture.

Does anyone have this message while trying to access the online banking website?

Thank you in advance !online_banking_login_error_message.PNG

August 14, 2022
9:28 am
rodeworthy
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Welcome to the forum baba

I opened People's Trust login page using the link you provided and had no problem accessing it. I am using Google Chrome on a standard Windows based computer. What is your hardware/ software situation to access the site?

August 14, 2022
10:53 am
Nehpets
Ontario
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This site can’t be reachedCheck
if there is a typo in www6.memberdirect.net.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Read the following article to address your problem:

https://www.troubleshootingcentral.com/how-to-fix-the-this-site-cant-be-reached-error-in-google-chrome/

and specifically this section of that article that addresses the error message in you reported in your post: DNS_PROBE_FINISHED_NXDOMAIN

https://www.troubleshootingcentral.com/how-to-fix-the-dns_probe_finished_nxdomain-error/

Stephen

August 14, 2022
11:35 am
baba
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August 14, 2022
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Hi all,

I am using google chrome browser and desktop computer with windows 10.

I don't know if my location caused the problem. I live in Quebec. Also, I'm not tech savvy at all.

Is there a technical team in Peoples Trusts Company who I can reach for help?

Please, I'm worried about my money. sf-cry

August 14, 2022
11:51 am
Norman1
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The link is fine with Google Chrome version 104.0.5112.81 under Windows 10.

Your money is likely fine. Just some networking problem between your computer and People Trust's online banking site.

August 14, 2022
1:02 pm
rodeworthy
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For what its worth I attempted to open People's secure messaging for account application and that page would not load either. No messaging, just endless 'loading...' in the tab. It is not uncommon for network maintenance to occur on non-business days and for access to be unavailable to customers.

As Norman1 has stated your money should be safe. People's help services is available from 10:00 AM to 3:00 PM PT. That is 1:00 PM to 6:00 PM in ET.

By all means read up on the information Stephen has provided and give People's a call, (800) 663-0324 on a business day during the hours mentioned. Relax, it is going to get resolved.

August 14, 2022
1:13 pm
savemoresaveoften
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baba said
Hi,

I can't access into online banking on the Peoples Trust Company's website :

https://www6.memberdirect.net/brand/bc_peoplestrust/OnlineBanking/Accounts/

I have the following message error :

This site can’t be reachedCheck
if there is a typo in www6.memberdirect.net.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Please see message error in attachment for clearer picture.

Does anyone have this message while trying to access the online banking website?

Thank you in advance !online_banking_login_error_message.PNG  

Have u try rebooting ur pc ?

If you are on vpn, turn it off ?

Try accessing via ur tablet or phone browser ?

They have mobile app too.

August 14, 2022
1:52 pm
pooreva
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April 2, 2018
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Log in Works without any issue.
Try different browser: Edge - came with Win 10; Firefox - free download.

August 14, 2022
2:03 pm
baba
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I don't have VPN and I have tried some of the suggestions but it's not working, I guess that I will call them tomorrow.
Thank you for your help guys!

August 14, 2022
2:14 pm
Norman1
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You may wish to contact your internet service provider first.

Looks like your computer is not able to lookup the IP address of www6.memberdirect.net for some reason. Could be something wrong with your internet service provider's DNS server. That would explain why others don't have the same problem and can connect to Peoples Trust's online banking site.

August 14, 2022
3:34 pm
hwyc
GTA
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For DNS troubleshooting, try this simple self-diagnostic first. Run two nslookup check in a command prompt.
nslookup.JPG
The 1st command lookup the ip address from your computer's configuration. The 2nd one lookup the ip address from Google's public DNS server. If the first failed but the 2nd is OK, then the issue not at the bank's. In my case, both come back with the *same* IP address

Hope this helps.

For someone not tech savvy at all, just wait long enough, somebody else in your vicinity having the same issue may report and solve in due course. Patience is not a bad solution. sf-smile

August 14, 2022
6:01 pm
AR
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Delete "delete cookies or temporary files" and/or use something like ccleaner to do same and try website again.

August 15, 2022
10:19 am
Martster
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July 7, 2022
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Norman1 said
You may wish to contact your internet service provider first.

Looks like your computer is not able to lookup the IP address of www6.memberdirect.net for some reason. Could be something wrong with your internet service provider's DNS server. That would explain why others don't have the same problem and can connect to Peoples Trust's online banking site.  

It appears to be Quebec /Videotron [ISP] issue for the banking website - there will be a notice on the website - as per my chat with Peoples.

August 15, 2022
10:24 am
HermanH
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April 14, 2021
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I'm getting some grief from 1-800 numbers to Ontario, too.

August 16, 2022
7:01 am
rodeworthy
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August 14 rodeworthy said
For what its worth I attempted to open People's secure messaging for account application and that page would not load either. No messaging, just endless 'loading...' in the tab.

One day later I was able to open People's Trust Account Application page and it functioned normally.

baba, is your issue resolved? Are you now able to connect to your account?

August 16, 2022
6:13 pm
baba
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Hi all,

I can finally login to online banking. The issue was the internet service provider based in Quebec, Videotron, blocked the access to Peoples Trust's website. The technical team calls Videotron to resolve the problem. It was pretty quick fixed within 48 hours.

Thank you for your concern !

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