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Outlook Financial- Lack of Customer Service
June 30, 2026
10:28 pm
Norman1
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April 6, 2013
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Form T2033 used to be the prescribed form for direct transfers of RRSP and RRIF. That's no longer the case.

Financial institutions can now use a custom form they create that has similar content. Some have a different form for TFSA direct transfers. Scotia iTRADE created one form for direct transfers of TFSA, RRSP, and RRIF accounts.

The $50 is not a penalty. It is the service fee for the direct transfer. Scotia iTRADE charges $150.

July 3, 2026
3:15 am
RetirEd
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November 18, 2017
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TFSA transfers have always had ludicrous fees to lock customers into bad rates. The feds have been talking about banning those fees for months but no action as of now.

leigh: I was only talking about TFSA transfers. As I said, I have no experience with RRSP transfers or that form you were speaking of.

RetirEd

July 18, 2026
12:41 pm
leigh
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November 5, 2009
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To conclude this thread, I just had my funds paid into my CT TFSA account yesterday by Outlook.

The whole process took from March 19, when I requested it, until July 17th. So 4 months.

Considering the time I spent waiting for and talking to Outlook Customer service, receiving incorrect information, logging in to my accounts to check for any progress, it hardly seems worth the trouble now.

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