March 18, 2021
I was just wondering if anyone else has had the same problem and should this credit union be reported? They try to lock you out of your account saying "wrong password" when you try to login but of course the password is correct. First they told me if you don't make a transaction in the last 3 month they lock you out of your account, now it seems to be an everyday occurrence since they lowered their daily interest rate. Trying to get someone by phone is nearly impossible at Outlook Financial. Should this credit union be reported? I've already contacted their parent credit union and they of course did nothing.
September 24, 2019
I have one GIC with them coming due in 2023 as well as a DISA. I tried to fund my savings account from CIBC. I used to do it by phoning them and they would do the transfer (because when I opened my account I sent them a void CIBC cheque), but a couple of months ago when I called they said I had to have a linked account. They said they couldn't transfer it as they did before. The rep really didn't know they used to do transfers that way. I asked them if they had on record of my void cheque. She said yes they did. So I said what is the problem then. They couldn't use that apparently because it was for "opening" my account. I would have to send them another void cheque in order to fund my account and then purchase any GIC's from that account. Anyway, I guess when my substantial GIC comes due (after calling them and/or filling out some form for maturity instructions 14 days before maturity otherwise it will be reinvested for another 5 years), the funds will be put in my account then I will write them a cheque on that account and deposit it into my CIBC account. After it goes through, I will cancel all dealings with them. Any suggestions other than this. Anyone else have this problem with them?
April 6, 2013
…. I asked them if they had on record of my void cheque. She said yes they did. So I said what is the problem then. They couldn't use that apparently because it was for "opening" my account. I would have to send them another void cheque in order to fund my account and then purchase any GIC's from that account. …
One has to send them another void cheque, same as the void cheque they already have on record?!? Incredible! They are clearly clueless.
That would be like having to go to the grocery store to buy a second bag of sugar to use in my coffee. After all, I can't use that bag of sugar I already have because that bag was bought originally for baking!
January 12, 2019
December 29, 2021
Hi. I have been registered here before. There are a number of people here that don’t like me....I know that, Loonie, so no point to make a remark....I won’t be here after this post is exhausted.
I felt my input in regards to Outlook would be supportive.
I was with Outlook for many years. My first GICS were all screwed up...by them. And screw ups continued. The general rank and file were useless for assistance to resolve and admit there were issues. Finally I guessed the email of the VP of Outlook...Jerry.....no longer there. He had my FIRST EVER requests pulled from their safe from another location and confirmed that the issues I had were real. He had them all resolved. Communication with Jerry was excellent. Other issues later he fixed and sometimes gave me an extra .25%.
Their phone system sucks as it continued to do after it was upgraded. Wait a half hour and it hangs up on you. So if they are in the business of virtual customers, would it not behoove them to have a decent phone system?
In general as well....who ever answered the phone 50% of the time were useless and or had extremely poor English.
So at this point...what is the point of staying there? I first removed all my cash and then phased out each GIC and moved elsewhere. I then wrote them a letter to cancel our accounts and included the ATM cards. The letter asked for a reply to confirm that the accounts were closed. I also included my email address. Guess what....no reply!
So now I am in another dilemma. I am with Implicity as well. I don’t have a lot there as they were a “back up” account for us. Good service on phone, chat and email. And rates are usually competitive.
But guess who is merging......Outlook and Implicity!
I only have one GIC left with Implicity and will mature soon. So will have cash only there. Will wait and see what business method they have. If it goes to the Outlook style.....bye bye.
Edit: I do find same on a few CU logins that I have to make 2 attempts. And the new Accelerate banking site will NOT accept a copy and paste password.
January 28, 2015
February 27, 2018
I had this issue a few months ago, and i log into my outlook account every month, i do a transaction every month. I thought it was because... "it was time for a new password"
How i fixed it. Reply, "i have forgotten my password". You will be ask about 5 security questions, information they have from your data on file. Employer, current address, etc.
When you pass their questions. You are asked to enter in a NEW password.
I did NOT call them to sort this out.
November 18, 2017
December 29, 2021
Coast Capital also locks out ATM cards after a few months of inactivity.
We left those idiots years ago. Oops I just identified myself.
Accelerate does as well....deactivates ATM card after a period of time...I think it is a year. And they are doing as much as possible to NOT reissue them. Actually they would NOT reissue one for my wife. They focus you towards using the APP to deposit cheque’s and also focus on letting you know of the withdrawal fees. So they have idiotically suggested you don’t do withdrawals or debits. Hmmm not for me....if I need some cash......I want to have access to it. So that puts a dim light on continuing business with them. Trivial to them but major for some customers. And Accelerate plans to merge with a no ATM card FI, Hubert.
February 27, 2018
October 22, 2015
I also had a problem with log in. I called customer service. They told me that if you don't log in within a couple of months this happens. They said it was for security. She told me as long as I log in every month or so it will not be an issue. Made sense to me, I don't have an issue with security on my account.
January 5, 2022