Outlook - Always a process | Outlook Financial | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Outlook - Always a process
January 28, 2019
10:21 am
stoidi
Member
Members
Forum Posts: 39
Member Since:
January 25, 2019
sp_UserOfflineSmall Offline

Recently I called Outlook as I have a few GICs maturing soon. I asked for the funds to be put into my savings account.

The fellow said he would pass my request on to the Invesment Department. Really? Always a process to allow failure? Why didn’t he set them up to go that way and then confirm on the call? No wonder they have made so many mistakes on my account.

See ya Outlook!!!

January 28, 2019
12:36 pm
Top It Up
Member
Members (temp break)
Forum Posts: 1363
Member Since:
December 17, 2016
sp_UserOfflineSmall Offline

I've been a client for what has to be 15+ years and have to say it's been pretty smooth sailing for that period of time - would I like them to be a bit more aggressive in their rate offerings ... hell yeah.

Every FI has their own operating quirks and ya' just got to love 'em or leave 'em, I guess.

January 28, 2019
2:42 pm
mechone
Member
Members
Forum Posts: 44
Member Since:
January 28, 2015
sp_UserOfflineSmall Offline

Me too ,I've been with them for 15years plus. They just recently allowed linking an external account, before that always had to send a cheque. This year I had 2 gic's come due, phoned them and gave them written instructions. Went on holidays and when I came back nothing was done. Phoned and demanded that interest be paid back to the date that the GIC's were to be purchased...no problem ,but like you said above always a process to screw up. I keep an amount there for retirement as there rrif rates are good

January 28, 2019
3:18 pm
stoidi
Member
Members
Forum Posts: 39
Member Since:
January 25, 2019
sp_UserOfflineSmall Offline

No too sure when I started......maybe 8 years ago when I decided to break away from the norm......they were the first I chose. They made errors on my first ever GICs and would guess 70% errors after that. When they made an error, which an FI should NEVER do, I used contact a VP named Jerry and he always fixed everything and some times added $ or a quarter percent to the GIC. He is no longer as they seem to do frequent sweeps of management there. Too many errors along with managing 7 other FIs with no problems.....the writing is on the wall for Outlook. Loyalty needs to be earned. And I use different FIs for what they are good for thus many FIs as there is no one, overall good FI.

April 18, 2020
11:23 am
cruzinalong
Ontario
Member
Members
Forum Posts: 223
Member Since:
April 15, 2020
sp_UserOfflineSmall Offline

Top It Up said
I've been a client for what has to be 15+ years and have to say it's been pretty smooth sailing for that period of time - would I like them to be a bit more aggressive in their rate offerings ... hell yeah.

Every FI has their own operating quirks and ya' just got to love 'em or leave 'em, I guess.  

If you want to know when you became a member ask them. My passed father dealt with them starting in 2001. My mother passed years ago. Last year I was interested in dealing with them. I am pleased with them. You can purchase GICS anywhere. Find one you are pleased with and stick with them.

April 18, 2020
11:28 am
cruzinalong
Ontario
Member
Members
Forum Posts: 223
Member Since:
April 15, 2020
sp_UserOfflineSmall Offline

stoidi said
Recently I called Outlook as I have a few GICs maturing soon. I asked for the funds to be put into my savings account.

The fellow said he would pass my request on to the Invesment Department. Really? Always a process to allow failure? Why didn’t he set them up to go that way and then confirm on the call? No wonder they have made so many mistakes on my account.

See ya Outlook!!!  

I found that when a GIC matures the funds plus interest can be deposited in savings or chequing account. Handy depending on your priorities. Nice to have funds deposited where you have IMMEDIATE access to funds on maturity date.

April 18, 2020
11:53 am
GICinvestor
Member
Members
Forum Posts: 670
Member Since:
April 26, 2019
sp_UserOfflineSmall Offline

I found that when a GIC matures the funds plus interest can be deposited in savings or chequing account. Handy depending on your priorities. Nice to have funds deposited where you have IMMEDIATE access to funds on maturity date.

You can do that with any FI.
IE. A 5 year GIC.
Pay interest annually or compound till maturity
Pay out principal and interest to chequing/savings account at maturity

Oaken allows those requests while doing an online application
Others you have to call or request during your call application
Others you can do a request by email or chat.

Make sure you make a note of date, time, who you spoke too OR save a copy of email or chat.

I have had a few problems of auto renewal and have proved my request to my satisfaction.

I never allow a GIC to auto renew.

I am no longer an Outlook customer.

Please write your comments in the forum.